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9/10 (Expert Score)
Product is rated as #88 in category Business & Commerce

The best iTop alternatives and similar software. Hello guys welcome to compsmag, so here we discuss the alternatives to iTop and the best competitors in 2020. But before we begin, we also try to short review about the iTop features, price, benefits, pros, and cons too. If you like our list of iTop alternatives and similar software in 2020, then please rate us below. Likewise, please do not forget to like us on Facebook and Twitter if you like topic iTop alternatives and similar software. Let’s begin:

iTop: review and short description

iTop stands for IT Operational Portal. iTop is an Open Source web application for day-to-day business in an IT environment. iTop is designed with ITIL best practices in mind, but does not dictate a specific process. The application is flexible enough to adapt to your processes, whether you prefer informal and pragmatic processes or a strict ITIL-aligned behavior.

The core of iTop is the CMDB (Configuration Management Database), this is originally the first part of iTop that was developed. Then came the tickets and all the derivative processes.

The belief behind iTop is that a CMDB should be an operational tool. The only way a CMDB is accurate and up to date is by being used on a daily basis by the IT teams (support agents, IT engineers, etc.). Additionally, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.) the better.

With iTop you can:

? Document your IT infrastructure and all relationships between the different parts and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations …)

? Manage incidents, user requests, planned outages …

? Document IT services and contracts with external providers, including service level agreements

? Export all information manually or via a script

? Mass import (manually and using scripts) or sync / federate all data from external systems

iTop can be used by different types of people:

? Help Desk agents

? Support engineers (1st level, 2nd level …)

? Service managers

? IT managers

? End users: a simplified ‘portal’ interface is available that allows them to submit their requests directly.

iTop stands for IT Operational Portal.

Developed by Combodo

The belief behind iTop is that a CMDB should be an operational tool. The only way a CMDB is accurate and up to date is by being used on a daily basis by the IT teams (support agents, IT engineers, etc.). Additionally, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.) the better.

With iTop you can:

? Document your IT infrastructure and all relationships between the different parts and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations …)

? Manage incidents, user requests, planned outages …

? Document IT services and contracts with external providers, including service level agreements

? Export all information manually or via a script

? Mass import (manually and using scripts) or sync / federate all data from external systems

iTop can be used by different types of people:

? Help Desk agents

? Support engineers (1st level, 2nd level …)

? Service managers

? IT managers

? End users: a simplified ‘portal’ interface is available that allows them to submit their requests directly.

Official links of iTop sites

Official website Twitter

Check out the alternate list below to this software; feel free to ask any query regards this if you have any doubts related to this one alternatives.

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Best list of iTop Alternatives in 2020

Zendesk

Provides on-demand help desk software for customer support, problem tickets, and knowledge base. No installation. No worries. Zendesk is a web-based help desk software …

Zendesk icon

GLPI

ITSM tool for managing change, issues and budgeting for your company’s IT stack.

GLPI icon

RackTables

Racktables is a convenient and robust solution for asset management in data centers and server rooms. It helps to document hardware assets, network addresses, rack space, networks …

RackTables icon

InvGate Service Desk

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Code-free configuration for incident, problem, change, assets and knowledge …

InvGate Service Desk icon

OTRS

OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve …

OTRS icon

Trengo

One inbox for all customer contact channels such as Messaging, Chat, SMS, E-mail & Call.

Trengo icon

Service now

ServiceNow is a leading provider of cloud-based services that automate business IT operations. Our service includes a range of applications built on our own …

ServiceNow icon

Helpy.io

Private cloud customer support software for organizations that take data management seriously.

Helpy.io icon

Want to see more alternatives for iTop?

AzureDesk

Help desk software that can be used by businesses to provide smooth customer service at $ 5 per agent per month.

AzureDesk icon

Freshservice

Freshservice is an online ITIL service desk with a fresh twist. It offers a refreshing user experience on top of powerful ticket sales and asset management capabilities, and …

Freshservice icon


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iTop: benefits

  • The iTop layout is excellent.
  • It helps people follow up with interest promptly.
  • The performance of the iTop is good as per now.
  • iTop Support is excellent and useful.
  • Good software must try.


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iTop: specifications

Name:iTop
Price:Free
Availablity:Yes
Supported Device:Windows

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iTop: price

Starting from: Free
Pricing model: Free or Freemium
Free Trial: May be included, please check on the official site, we mentioned above.
The iTop software price is Free, or Freemium means you can truly enjoy the iTop Software.

The iTop Software gives you an easy-to-use and efficient management, and iTop allows you to focus on the most important things. It’s friendly to use; maybe you will love it, and iTop can be used on ios, windows, or Android devices.


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iTop: pros and cons

PROS:

  • The iTop is great to use.
  • Add pros in review section

CONS:

  • No
  • Add cons in review section



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iTop Alternative: FAQ

What is iTop?

This software iTop is related to Business and Commerce. The more details we already discussed above about the iTop.

What are the alternative of iTop?

In this article, we mentioned the alternative of iTop because of user-based queries.

What Is the Pricing Plans for iTop?

The Price of iTop is Free or Freemium.

The iTop supported which devices and operating system?

Windows

Does the iTop offer better Security and features?

As far now the feature is reliable for iTop.

Who Is the Developer Of this iTop software?

The developer of the iTop software we mentioned above in the description section. You may visit the developer profile by following the official website link.

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iTop Alternatives: final note

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