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ProProfs Help Desk

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8/10 (Expert Score)
Product is rated as #4301 in category Business & Commerce

The best ProProfs Help Desk alternatives and similar software. Hello guys welcome to compsmag, so here we discuss the alternatives to ProProfs Help Desk and the best competitors in 2020. But before we begin, we also try to short review about the ProProfs Help Desk features, price, benefits, pros, and cons too. If you like our list of ProProfs Help Desk alternatives and similar software in 2020, then please rate us below. Likewise, please do not forget to like us on Facebook and Twitter if you like topic ProProfs Help Desk alternatives and similar software. Let’s begin:

ProProfs Help Desk: review and short description

ProProfs Help Desk software is a feature-rich problem tracking software that enables online businesses to track all customer issues, requests and bugs. Offer your customers a timely response with child tickets. Child tickets allow you to collaborate and track internal subtasks.

When customers report issues or make requests, agents can easily track them and get input from other agents and teams. Team collaboration thus helps to tackle and solve problems productively.

When you track customer issues, you know who is working on what. Your company may even identify delays in the solution. You won’t miss out on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.

The best thing about the ProProfs help desk is the shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk your agents can manage all customer facing inboxes such as sales @, help @, support @, contact @ and billing @. When an agent can access customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox allows to collect internal feedback with in-line, internal comments. Agents can also work well with teams. This collaboration leads to a faster ticket resolution.

:

1. Canned Responses and Rules-Based Automated Messages2. Shared inbox 3. Ticket prioritization 4. Collaborative email 5. Problem tracking in one place 6. Timely response with child tickets 7. Ticket surveys 8. Email integration 9. Instant support 10. Faster ticket resolution 11. Anytime, anywhere access 12. Incident management 13. No delays in spot resolution 14. Creation of child tickets to track internal subtasks 15. Troubleshooting progress check 16. Filters to sort by labels, milestones, assignee, priorities and status 17. Ability to add internal comments 18. None long cc e-mails 19. Easy to manage permissions, task assignments and roles 20. Workflow rules’ set around priorities, filters and service level agreements

ProProfs Help Desk ticket software helps agents track customer queries and resolve them in a timely manner.

Developed by ProProfs

If you keep track of customer issues, you know who is working on what. Your company may even identify delays in the solution. You don’t miss out on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.

The best thing about the ProProfs help desk is the shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk your agents can manage all customer facing inboxes such as sales @, help @, support @, contact @ and billing @. When an agent can access customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox allows to collect internal feedback with in-line, internal comments. Agents can also work well with teams. This collaboration leads to a faster ticket resolution.

:

1. Canned Responses and Rules-Based Automated Messages2. Shared inbox 3. Ticket prioritization 4. Collaborative email 5. Problem tracking in one place 6. Timely response with child tickets 7. Ticket surveys 8. Email integration 9. Instant support 10. Faster ticket resolution 11. Anytime, anywhere access 12. Incident management 13. No delays in spot resolution 14. Creation of child tickets to track internal subtasks 15. Troubleshooting progress check 16. Filters to sort by labels, milestones, assignee, priorities and status 17. Ability to add internal comments 18. None long cc emails 19. Easy to manage permissions, task assignments and roles 20. Workflow rules’ set around priorities, filters and service level agreements

Official links of ProProfs helpdesk sites

Official website Facebook Twitter

Check out the alternate list below to this software; feel free to ask any query regards this if you have any doubts related to this one alternatives.

Best list of ProProfs helpdesk Alternatives in 2020

osTicket

Lightweight, open-source support solution with built-in customer portal and comprehensive admin dashboard for easy ticket management.

osTicket icon

Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers via email, phone, web, or even Twitter and your business …

Freshdesk icon

Intercom

Customer messaging apps for sales, marketing and support connected on one platform.

Intercom icon

UseResponse

UseResponse is a customizable community feedback and support software that can be installed on your server as a PHP script or run in the cloud as SaaS. The main products are: …

UseResponse icon

Front

Front is the first team email management software that integrates with the tools you already use. With Front you can assign messages to teammates, write comments …

Front icon

((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to communicate and customer …

((OTRS)) Community Edition icon

Zammad

Zammad is a web based open source help desk / customer support system with a lot to manage the customer communication through different channels such as phone, Facebook …

Zammad icon

Zendesk

Provides on-demand help desk software for customer support, problem tickets, and knowledge base. No installation. No worries. Zendesk is a web-based help desk software …

Zendesk icon

Want to see more alternatives for ProProfs Help Desk?

UserVoice

UserVoice Communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote for the best. 3. Respond, implement and repeat! …

UserVoice icon

Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers do not have to choose a clumsy ticket …

Help Scout icon


ProProfs Help Desk: benefits

  • The ProProfs Help Desk layout is excellent.
  • It helps people follow up with interest promptly.
  • The performance of the ProProfs Help Desk is good as per now.
  • ProProfs Help Desk Support is excellent and useful.
  • Good software must try.


ProProfs Help Desk: specifications

Name:ProProfs Help Desk
Price:Free
Availablity:Yes
Supported Device:Windows

ProProfs Help Desk: price

Starting from: Free
Pricing model: Free or Freemium
Free Trial: May be included, please check on the official site, we mentioned above.
The ProProfs Help Desk software price is Free, or Freemium means you can truly enjoy the ProProfs Help Desk Software.

The ProProfs Help Desk Software gives you an easy-to-use and efficient management, and ProProfs Help Desk allows you to focus on the most important things. It’s friendly to use; maybe you will love it, and ProProfs Help Desk can be used on ios, windows, or Android devices.


ProProfs Help Desk: pros and cons

PROS:

  • The ProProfs Help Desk is great to use.
  • Add pros in review section

CONS:

  • No
  • Add cons in review section



ProProfs Help Desk Alternative: FAQ

What is ProProfs Help Desk?


This software ProProfs Help Desk is related to Business and Commerce. The more details we already discussed above about the ProProfs Help Desk.

What are the alternative of ProProfs Help Desk?


In this article, we mentioned the alternative of ProProfs Help Desk because of user-based queries.

What Is the Pricing Plans for ProProfs Help Desk?


The Price of ProProfs Help Desk is Free or Freemium.

The ProProfs Help Desk supported which devices and operating system?


Windows

Does the ProProfs Help Desk offer better Security and features?


As far now the feature is reliable for ProProfs Help Desk.

Who Is the Developer Of this ProProfs Help Desk software?


The developer of the ProProfs Help Desk software we mentioned above in the description section. You may visit the developer profile by following the official website link.


ProProfs Help Desk Alternatives: final note

For our visitors: If you are interested in rating the ProProfs Help Desk alternatives and similar Software, then please use our rating review section to review this item. If you have any queries regards the ProProfs Help Desk software and ProProfs Help Desk alternatives software, then please ask us through the comment and review section below.
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ProProfs Help Desk
ProProfs Help Desk

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