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Guide: Fix ‘Dropbox Not Connecting or Syncing on Windows 10’ Issue
Dropbox is a popular cloud storage solution that, for the most part, works right out of the box. But like all apps and software, it throws errors and problems every once in a while. A common error that quite a few users face is Dropbox not connecting or syncing on Windows 10 computers.
Some common reasons can be Internet or Wi-Fi problems, bandwidth exhaustion, file corruption, or lack of storage space in Dropbox. I hope you have checked for these errors before proceeding with it guide Below.
Let’s start.back to menu ↑
1. Solve network problems
If you are experiencing network errors, press Windows key + I to open Settings and search for Find and fix network problems.
Here, select Apply repairs automatically and then click Next to follow the on-screen instructions afterwards. If the system detects errors, it will recommend steps to resolve them.
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2. File is in use
If the file you are trying to upload or sync is open in another app, it won’t sync. You must close the file before it can sync properly. Try it.back to menu ↑
3. Restart synchronization
Right-click on the Dropbox icon in the system tray, click on your profile picture and select the Pause sync here option.
Wait a moment and then repeat the same steps to click Resume sync.
That can help kick-start the sync process and also fix the Dropbox not connecting problem for you.back to menu ↑
4. Shared folder revoked
One of the most important features of cloud storage is the ability to share files and folders with others. This allows others to access, view and edit files on the go. If someone has shared a folder or file with you, it will be visible in your primary folder. If the folder or file is now no longer shared with you and rights have been revoked, the sync will stop working.
Does sync work for other files and folders? Can you sync new files? Is the shared file / folder still visible? If the answer to all or even any of these questions is no, you know what the problem is.back to menu ↑
5. Other folder
Try uploading the same file to a different Dropbox folder and see if that helps with the sync process. If it works, the folder may be corrupt. I suggest moving everything from that folder to a new one.back to menu ↑
6. White space conflict
A white space conflict is a common problem that occurs when a user names a file or folder the same as the other, except for extra space somewhere in the name. Dropbox will automatically add the name with the words White space conflict.
But that may not always happen, and you may not be aware of the error. I suggest you check for files and folders with duplicate names to make sure none of them have the same name, except for the extra space or whitespace.
While Dropbox notes that leaving the file / folder with the added name should be okay, several users have faced a Dropbox sync error on Windows 10 because of this.back to menu ↑
7. Selective sync settings
Dropbox comes with a selective sync feature where you can choose to sync only selected folders and leave the rest offline on your computer. Maybe that’s why the folder or files in that folder are not syncing?
Right-click on the Dropbox icon in the system tray and select Preferences under the profile picture.
Click on Selective Sync button under the Sync tab.
You can now select the folders or subfolders you want to sync from the popupup that follows.
When done, click Update and then Apply to save the changes. It may take a while for files and folders to sync, depending on the size of the file and your internet speed.back to menu ↑
8. Log out and back in
There is no sign out option in the Dropbox app on Windows 10. Instead, you unlink your Dropbox account and then re-link it. Right-click on the Dropbox icon in the system tray and select Preferences again.
Click Unlink this Dropbox button under the Account tab. You will then restart your computer once and then go back and add your account. It may take a while for everything to sync, so be patient. Double check if Dropbox is still not connecting or syncing.back to menu ↑
9. Restart the Dropbox process
Press Ctrl + Shift + Esc to open Task Manager and look for Dropbox in the Processes tab.
Here, right-click on all instances of Dropbox and select End Task. Now restart your computer and then restart Dropbox from the Start menu or the desktop shortcut you may have created to start the process.back to menu ↑
10. Antivirus and firewall
Check whatever antivirus program you’re using to make sure Dropbox isn’t blocked. There should be a way to whitelist installed Windows 10 apps somewhere. In the case of the Windows Firewall or any other app you may be using, you need to configure it to make sure it works with Dropbox.back to menu ↑
11. Remove, Advanced Reinstall
Deleting Dropbox will not delete your files anywhere. Neither in the cloud nor on your computer, so don’t worry. Search for Control Panel and open it from the Start menu.
Find and select Uninstall a program in the search bar.
Find Dropbox here and right click to select Delete option here.
Download the latest stable version of Dropbox from the link below and install it. You need to log in and set it up up before the synchronization starts again.
If Dropbox still won’t connect or sync on Windows 10, the support staff shared a detailed advanced reinstallation process. It aims for a clean install so that old files and other cache data don’t throw the same errors as before.back to menu ↑
Drop it in the box
Dropbox is a great cloud storage solution, but it’s not the only one out there. There are other similar ones you can try. If Dropbox is causing you problems and you can’t fix it, I recommend trying Google Drive, OneDrive and Box cloud storage platforms.
The next up: Click on the link below to see what is a better solution between Dropbox and Google Photos to save your precious memories.back to menu ↑
Fix ‘Dropbox Not Connecting or Syncing on Windows 10’ Issue: benefits
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