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How to Fix ‘Common Roku Problems’ Issues – Guide
Roku has quickly become a popular name for all things streaming. With the company’s array of excellent fast-connect media hubs and top-of-the-line TVs, owning a Roku-branded product is one of the best ways to explore the world of popular movie and TV show apps like Netflix, Hulu, Amazon Prime. Video to enter and much more. Designed for the A/V world’s cable cutters and internet enthusiasts, Roku devices are awesome, reliable, and pretty cheap, but that doesn’t mean they’re invincible.
Maybe you’ve noticed that your Roku device isn’t working that fast lately, or you’ve encountered a glitch or two with some of your favorite apps. Here, we’ll break down some of the more common issues you might be having with your Roku hardware and what you can do to fix them.
Technology is always evolving, but no matter how good it gets, chances are you still run into problems every now and then. While the Roku has been out for a while, devices are no exception, but it’s usually something simple that doesn’t take long to sort out.
How to Fix ‘Common Roku Issues’ issues
Most common Roku issues can be fixed by restarting, updating or factory resetting the device.
Restart your Roku
Restarting your Roku is much easier if your Roku responds to commands you enter on the remote. If your Roku remote is working:
If the screen is frozen:
Update Roku software
If restarting your Roku device does not resolve the issue, the software may require an update. Roku OS updates usually happen automatically in the background. However, this process may have experienced a problem, so check if you need to update the software manually.
factory reset your Roku
In rare cases, neither restarting your Roku nor installing an available update fixes the issue. A factory reset is an option, albeit an extreme one, that should only be used as a last resort. Resetting returns your Roku device to its original state – as if you just bought it and opened the box. Be very careful when choosing a factory reset as it will erase all your preferences, settings, channel downloads and network information.
If your device is completely frozen and not responding to remote functions, you can also perform a factory reset by pressing the Hard Reset button button. The Roku Streaming Stick and Streaming Stick+ 4K have small buttons labeled Reset. Other devices, like the Roku Ultra, have holes built in. You will need a paperclip or similar object to press it down.
Roku remote issues
Roku devices ship with one of two types of remote: an infrared (IR) remote or an enhanced WiFi “point anywhere” remote. If your Roku IR remote isn’t working, make sure it has a direct line of sight to the device. You may need to move obstacles that are blocking the IR signal path. If the line of sight is not blocked, the Roku remote may need new batteries.
If your enhanced Roku remote isn’t working, check to see if it needs new batteries. If the batteries are new, you may need to reset the remote or re-pair it with the device. Follow these steps:
Roku is overheating
Roku devices can overheat if placed on top of other electronics, in a confined space, or in direct sunlight. You will get an overheat warning on the screen or you will see the Roku LED light turn red. Unplug the device and wait at least 10 minutes before reconnecting the power. If the message or warning light persists, unplug it again and contact Roku support.
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