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How to Fix Touch ID Not Working on a Mac – Guide
Several users reported that Touch ID feature on your Mac is not working properly. More specifically, users said that they cannot use Touch ID to unlock their Mac because their fingerprints are not recognized or they cannot add their fingerprints. Some users have also reported that Touch ID stops working after installing a new macOS update. In this article, we will explain how to troubleshoot if you are experiencing similar issues with Mac Touch ID.
Touch ID is Apple’s fingerprint recognition feature to authenticate your identity. Some Mac models (MacBook Air and MacBook Pro) have Touch ID. Therefore feature, you can unlock your Mac, use Apple Pay, sign in to third-party apps, and make purchases from the iTunes Store, App Store, and Apple Books. There are several steps you can take to get your Mac’s Touch ID to work properly. If, for no apparent reason, your MacBook has stopped recognizing your fingerprint, here are six solutions you can try.
How to Fix Touch ID Not Working on a Mac
Make sure your Mac is Up up to the present date
It is possible that your Touch ID issues are occurring because your Mac is not running the latest version of the macOS software.
To update your Mac, go to System Preferences > Software Update. If you see that there is an update available for your Mac, click the Update Now button button and follow the onscreen instructions to complete the process.
tilt the Touch ID sensor and wash your hands
If there is dust or dirt on your MacBook’s Touch ID sensor, it could be the cause of the problems. Just take a clean cloth and clean the sensor thoroughly.
Also, you should make sure that your fingers are also clean. The Touch ID sensor doesn’t react well to wet or oily fingers, so you should wash and dry your hands before using it.
Restart your MacBook
Touch ID issue on your Mac may be temporary and easily fixable. Sometimes restarting your device is all you need to do to resolve this issue. To restart your Mac, go to Apple > Restart from the menu bar.
Re-enter your fingerprints
Sometimes deleting your fingerprints and adding them back can be the solution to your Touch ID issues. To do this, go to System Preferences > Touch ID, move your mouse cursor over your fingerprint and click the X icon. Then click Delete.
To re-enter your fingerprint, click the plus (+) icon located under Add fingerprint and follow the onscreen instructions to complete the process.
Check Touch ID settings
It is possible that you have turned off Touch ID for some specific tasks or apps. If you’ve noticed that your Mac’s Touch ID is working fine with most services except Apple Pay, for example, this should be the case.
To check Touch ID settings on your Mac, go to System Preferences > Touch ID. Under Use Touch ID for you can find a list of all the services you can use Touch ID with. Make sure you’ve checked the ones you want to use Touch ID for.
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