# Fix: ‘Xbox Error code 0x87e11838’ issue **URL:** https://www.compsmag.com/blogs/fix-xbox-error-code-0x87e11838/ **Author:** Ayushi Chauhan **Published:** 2023-06-16 **Updated:** 2023-06-16 **Categories:** Blogs **Reading Time:** 7 min --- This post will tell you how to Fix 'Xbox Error code 0x87e11838' issue. Many Xbox users have complained that they get the error code 0x87e11838 when they try to start a [game](https://compsmag.com/best/games/). It could be because of a problem with the configuration, the license, the network, or something else. We've talked about some ways to deal with the problem in this post. Microsoft owns Xbox, which is one of the best game consoles in the world. Xbox comes in a number of series, including Xbox360, Xbox360s, [Xbox Series X](https://compsmag.com/best/xbox-series-x-games/), [Xbox Series S](https://compsmag.com/reviews/xbox-series-s-review/), Xbox One X, and [Xbox One](https://compsmag.com/best/xbox-one-apps/). If you want to know more information about this visit[Xbox official Website.](https://www.xbox.com/) Even though it has been one of the most user-friendly and well-designed [consoles](https://compsmag.com/best/xbox-console/)in recent years, its users have run into a problem they didn't expect. Players often get Error Code 0x87e11838 when they try to play a game on their Xbox consoles, such as Xbox One and Series X/S. There are a lot of things that can cause the error, such as firmware and technical problems that stop you from getting to the console and stop the connection. The community found a few ways to Fix 'Xbox Error code 0x87e11838' issue, so you should be able to play the game without any problems. If you are also seeing this error code, these solutions can help you fix it. ## What is Xbox Error code 0x87e11838? It's a screen that pops up and stops you from playing any games on your Xbox. The error code will be shown on the screen, and you won't be able to play [online games](https://compsmag.com/best/best-online-games-to-play-with-friends/)on your Xbox. The Xbox error code 0x87e11838 means that the [console](https://compsmag.com/best/gaming-console/)is having trouble connecting to the network. It usually happens when you can't connect to Xbox Live or get to some Xbox services. The error code means that there is a temporary problem with the network connection. This can be frustrating when trying to use online features or download content on the Xbox. This is very annoying because the screen will stay there until the mistake is fixed and the user or Xbox takes care of it. But with the help of this article and Xbox support, you'll be able to fix this problem in no time. ## Causes of Xbox Error code 0x87e11838 The Xbox Error code 0x87e11838 is usually associated with issues related to downloading, installing, or updating games or apps on an Xbox console. While the specific causes can vary, here are some possible factors that could trigger this error: 1. **Network connectivity issues:** Poor or unstable internet connection can interrupt the download or installation process, leading to error code 0x87e11838. 2. **Server-related problems:** Sometimes, the Xbox Live servers may experience temporary issues or maintenance, which can affect the downloading or updating process and result in the error. 3. **Insufficient storage space:** If the Xbox console's storage is full or doesn't have enough space to accommodate the game or app you're trying to download or update, it can trigger the error code. 4. **Corrupted game or app files:** In some cases, the downloaded files themselves might be corrupted or incomplete, leading to issues during installation and triggering the error. 5. **Account-related issues:** There could be problems with your Xbox Live account or subscription that can interfere with the download or update process and cause the error. 6. **Console-specific issues:** Certain console-specific factors like outdated system software, misconfigured network settings, or hardware problems can contribute to error code 0x87e11838. ## Ways to Fix 'Xbox Error code 0x87e11838' issue ### Turn on-off your internet connection Many people in the Xbox forums reported that this method worked very well for them, so you can also do the same. To fix the error code 0x87e11838: 1. **Turn off** your Wi-Fi connection and **wait** for a **minute or two**. 2. **Reconnect** the Wi-Fi connection with the console. 3. Now, **check** if the error is **fixed** or not. ### Restart your Xbox Console There may be times when your Xbox console has more than one problem with caching. So, to fix this, you can try to avoid these problems by restarting your console. Here's how to do that: 1. **First**, **press** the button in the **middle** of your controller that says "**Xbox**." 2. **After** that, when the **screen** opens, **click** "**Restart console**" and then **restart** your **Xbox**. 3. **After** going through this **process**, you can finally **check** to see if the **problem** is **fixed**. ### Clear Xbox One Cache Many problems with the console have been fixed by clearing the cache. Do the following to clear the cache and fix the error. 1. First, press and hold the**Xbox's power button**so that it turns off completely. 2. Then, **unplug**all the cables from the back of your console and wait 1-2 minutes. 3. If the white power light turns **orange**, plug everything back in and turn the console back on. You can now play the game and also use the online features of the console. ### Check the Xbox Live Connection There could also be problems with your Xbox Live connection that are causing you to have these issues. So, to fix this problem, you can check the Xbox Live connection and follow the steps below to find out what's wrong: 1. First, **press** the button on your controller that says "**Xbox**." 2. Now, you need to **click** on "**Profile and System**" on the screen that opens. 3. Then, from the menu, choose "**Settings**" and **click** "**General**." 4. The next step is to **click** "**Network Settings**" and then "**Test Network Connection**" on the screen that comes up. 5. After you've done all of this, you can finally **check** your network connection and **figure out** what's wrong so you can **fix** the error code on your Xbox console. ### Delete Locally Saved Data Try this method only if everything else has failed, because you might lose the progress you've made in some Xbox games if you do. This is how, 1. **Press** the Xbox button on your controller. 2. **Go** to "Profile & System." 3. **Then**, **go** to Settings. 4. **Navigate** to System. 5. **Select** Storage. 6. **Choose** "Clear Local Saved Games." ### Contact Xbox Support If you still can't fix the error code 0x87e11838 after trying the above solutions, tell Xbox customer support about the problem. Follow these steps after you get the "Xbox Report a Problem" app from the store. 1. **First**, **press** and **hold** the **Xbox button** on your **controller** to **open** the **guide**. 2. When you **open** the **guide**, **click** "**Report a Problem**" and then "**Report new Problem**." 3. **Follow** the **steps** **shown** on the **screen** and then **click** "**Submit**." ## Conclusion Xbox Error Code 0x87e11838 could happen if the server is down or if there is a problem with the service. So, folks, there you have it: ten ways to fix the 0x87e11838 Xbox error code. If you're here, it's likely that you've dealt with similar problems before. If you get the Xbox Error code 0xe0e800f, which is a common problem, read this article to learn how to fix it. ## Questions and Answers --- *End of Article*