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Have you ever purchased an app from the App Store that didn’t work as advertised or just didn’t live up to your expectations? If so, you may be eligible for a refund. But, how can you get your money back from the App Store?
In this guide, we’ll take a closer look at the rules and regulations for getting an App Store refund and explain how to apply for one.
Apps disappearing from the Purchased tab
Developers sometimes completely remove their apps from the App Store, which can result in those apps disappearing from the Purchased tab. Although this can be frustrating for users who need to re-download the app, you can still get a refund from Apple for your purchase.
Can you get a refund from Apple?
Yes! In fact, if you’re in the EU, the law requires Apple to accept refund requests for digital content within the 14 days of purchase, even if there is no issue with the app. However, if you’re outside of the EU, it may be more difficult to get a refund. But don’t use refunds as a way to get a free trial of an app.
Getting a refund from iTunes
If you’re looking to get a refund from iTunes, you can do so in a few simple steps:
- Open iTunes on your Mac or PC and make sure you’re signed in with your Apple ID.
- Access your account information by clicking on your name in the menu bar and selecting “Account Info”.
- Go to your Purchase History and click “Report a Problem” next to the app you want a refund for.
- Complete the refund process by signing in and following the instructions to request a refund.
Getting a refund via the web
If you don’t want to use iTunes on your PC or Mac, you can get a refund through your web browser:
- Visit reportaproblem.apple.com and log in with your Apple ID.
- Select the type of content you want a refund for (apps, music, movies, etc.) and locate the purchase in question.
- Click “Report a Problem” next to the purchase and provide a reason for the refund request.
- Submit your request and wait for a response from Apple.
Getting a refund on your iPhone or iPad
If you’re using an iPhone or iPad, you can still get a refund for your purchases:
- Open your email app and locate the receipt for the purchase you want a refund for.
- Select “Report a Problem” and follow the instructions to complete the refund request process.
- You’ll be redirected to Apple’s “Report a Problem” web page in Safari, where you can complete the refund request process.
FAQs
Can I get a refund for in-app purchases?
Apple sometimes refunds in-app purchases made by accident, but this is usually a one-time offer per customer.
Is it better to ask for a refund or report an issue?
It’s generally better to ask for a refund rather than report an issue because Apple can sometimes be more responsive to refund requests than to issue reports. However, if you have a genuine issue with the app, reporting it can help the developer fix it for other users.