Fix an Unresponsive Touch Screen on iPhone 6s and iPhone 6s Plus

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Some iPhone 6s and iPhone 6s Plus users have noticed that their device’s touch screen becomes unresponsive. The unresponsive frozen touchscreen seems to happen randomly, and often when the device is freshly unlocked from the locked screen, either with a passcode or via Touch ID. The unresponsive touch issue is not subtle as every element on the screen does not respond to any touch, tap or other screen interactions, usually taking 5 to 10 seconds for the screen to respond again.

While the cause of the unresponsive screen issue is uncertain, there are some possible solutions if you are experiencing touch screen issues on iPhone 6s and iPhone 6s Plus. We will walk through the troubleshooting methods from the easiest to the most involved.

And to be perfectly clear, this issue is the general touch screen unresponsiveness, it is not specific to any particular app. Try this one if you find a specific iOS app crashing tips to fix that.

Wait! Clean your screen!

The very first thing to do is make sure the screen is clean, free of oils, residue, liquids, or other gunk that might be dirty up the responsiveness of the screen. Just give your screen a good look under different lighting conditions and wipe it a few times with a cotton cloth, but make sure nothing special is on it. A layer of blob of any kind can easily make any touch screen less responsive than you expect, so even if your iPhone 6s or iPhone 6s Plus is brand new, if someone rubbed a bunch of greasy peanut butter fingers across the screen, that could likely contribute to that the touch screen does not respond as expected.

1: Forcibly restart iPhone

Next, you have to force restart the iPhone, this works to fix unresponsive touch screen and many other issues, in the vast majority of cases:

  • Keep the Home button and strength button hold both at the same time buttons until you see the  Apple logo appear on the screen, then release

When the iPhone boots up again up, hopefully the touch screen becomes unresponsive.

The forced restart process is demonstrated in the video below:

If you continue to have issues with the touchscreen after force restarting iPhone, continue with the following steps.

2: restore the iPhone from a backupup

For this you need a computer and a USB cable, you first make a backupup to iTunes and then restore with that backupup.

  1. Connect iPhone to a computer with iTunes
  2. Choose “Encrypt backupup”if you haven’t already done so, and choose” Back up on this computer “
  3. Choose ‘Back up now ”and let the process complete, this may take a while
  4. When done, click on “Restore” button, choose the backupup you just created to restore to
  5. Let the backupup restore to iPhone and try to use it as normal

If iPhone screen continues to show strange freezing and unresponsive touch behavior, your next step is to clear and set it up up like New.

3: set Up iPhone like new with a wipe and factory reset

Do not do this if you have not made a recent backup. You will lose data if you do this, this will erase the iPhone and delete everything from iPhone and restore it to factory settings.

Once the iPhone is set up as new, do not completely restore from a backup just yet.upbut try to use iPhone as if it were brand new. If the iPhone works and the touchscreen responds as it should, it suggests there may be a problem with the backupup that you previously used to restore.

4: Call Apple Support or visit an Apple Genius Bar

If you forcibly restarted iPhone, you restored from a backupup and you have set up iPhone as new and the touch screen is still unresponsive, then it’s time to call official apple support or visit some genius bar at an Apple Store.

Every new iPhone comes with a one-year warranty, and the iPhone 6s and iPhone 6s Plus are so new that there’s no question about warranty coverage for a potentially defective product. Typically in these situations, if an iPhone is found to be malfunctioning after all software has been reset and restored, Apple will provide you with a new replacement iPhone, assuming it is not damaged and otherwise under warranty.

Have you experienced the unresponsive touchscreen issue on new iPhone? If yes, you have solved it with the above methods or with another one trick? Let us know in the comments.

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Fix an Unresponsive Touch Screen on iPhone 6s and iPhone 6s Plus: FAQ

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In this guide, we told you about Fix an Unresponsive Touch Screen on iPhone 6s and iPhone 6s Plus; please read all steps so that you understand Fix an Unresponsive Touch Screen on iPhone 6s and iPhone 6s Plus in case if you need any assistance from us, then contact us.

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What is actual time in which this method complete?

The time to complete the Fix an Unresponsive Touch Screen on iPhone 6s and iPhone 6s Plus tutorial is 10+ minutes.

What are the supported Device?

Apple

What are the supported Operating system?

mac OS


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