Fix Empty iPhone Voicemail with “Password and Greeting” Error

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Visual Voicemail on iPhone makes checking voicemail super easy, whether you want to quickly listen to a voicemail or read voicemail transcripts, so it’s understandably frustrating when you discover that voicemail is suddenly not working on iPhone.

A curious voicemail problem on the iPhone could be that there are numeric indicators showing new voicemail messages, but iPhone Voicemail cannot load any of these messages and instead suggests that voicemail is not set or configured when it definitely is, with an error message ‘ to retrieve a voicemail first set a password and greeting. without any option to set a greeting or password.

If you are sure you have already set up voicemail up with a password and greeting and you will see this message in the voicemail tab of the Phone app, you can probably fix the error quickly and regain access to your voicemail.

The solution to this voicemail problem is usually quite simple – force restart the iPhone.

Force restarting an iPhone varies by iPhone model:

  • iPhone XS, iPhone XS Max, iPhone XR, iPhone X and newer iPhone models without one Home button: Press volume up, press volume down, then press and hold Power button until the iPhone reboots and you see the Apple logo on the screen
  • iPhone 8 Plus, iPhone 8: press volume up, press volume down, then press and hold Power button until the iPhone reboots
  • iPhone 7 Plus, iPhone 7: Press and hold Volume Down and Power button until the iPhone reboots
  • iPhone 6s Plus, iPhone 6s, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone SE and older: press and hold the power button button and the Home button until the Apple logo appears on the screen

After iPhone reboots up unlock the iPhone again and return to the “PhoneAnd on the Voicemail tab, your voicemails should be available again as expected, where you can share or save voicemails from iPhone.

In the sample screenshots here, an iPhone had a blank voicemail screen with the erroneous voicemail message saying, “To get a voicemail, you must first set a password and a greeting.”

Voicemail error with password and greeting on iPhone

(Note: You may see that error for legitimate reasons, but usually if visual voicemail isn’t actually set up up on the iPhone there will be one button on that screen to configure visual voicemail – in this case there is clearly no setup button and this is an erroneous message and therefore requires troubleshooting)

This was remedied by a simple forced restart, and now you can see the iPhone voicemail available, in this case filled with dozens of beautiful spam voicemail calls from spam robocallers and automated scam calls (hooray).

Fixed iPhone voicemail error

If you reboot and then find an empty red badge in the Voicemail tab, you will need to re-enter or change the voicemail password from Settings> Phonealthough this should not be necessary if you had previously configured voicemail correctly.

If you are still having issues with visual voicemail on the iPhone after these steps, resetting the network settings can often fix the problem, although that should be considered a last resort as this will cause Wi-Fi passwords and other custom network configurations to be erased.

Keep in mind that not all iPhone cellular providers support visual voicemail, so if the feature never worked for you because your mobile provider supports the feature then none of these tricks will work to fix something that your provider doesn’t support to begin with.

Restarting an iPhone can often fix voicemail problems even if they show up up but won’t play, and sometimes when you get the Visual Voicemail Unavailable error on iPhone as well, although that last error is usually a connection problem.

If you want detailed instructions on how to restart iPhone models, the following links will be helpful to you:

  • How to Force restart iPhone XS Max, iPhone XS and iPhone XR
  • How to Force restart iPhone X
  • Force restart iPhone 8 and iPhone 8 Plus
  • Force restart iPhone 7 Plus and iPhone 7
  • How to Force restart iPhone models with a clickable one Home button and iPad models with pressable Home buttons to

Did this fix your voicemail issues on iPhone? Share with us in the comments below if this worked or if you found another solution.

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Fix Empty iPhone Voicemail with “Password and Greeting” Error: FAQ

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What is actual time in which this method complete?

The time to complete the Fix Empty iPhone Voicemail with “Password and Greeting” Error tutorial is 10+ minutes.

What are the supported Device?

Apple

What are the supported Operating system?

mac OS


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