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Some iPad Pro users report that the touch screen does not respond randomly. This could mean that sometimes the iPad Pro does not respond at all to any touch, or sometimes ignores intermittent touches, swipes or gestures, or that the screen appears to stutter or freeze after a touch, or even intentional touches such as typing letters on the touch screen keyboard of iPad Pro.
If you are having trouble with the random unresponsive touch screen with iPad Pro, give it a try tips below to see if they can help improve or resolve the issue for you.
1: Clean the screen
Clean the iPad Pro screen before doing anything else. Press the screen lock button so you don’t accidentally tap on something you don’t want, and then you just need a simple cloth and a little bit of water.
You can use a slightly damp cloth, no abrasive chemicals or detergents.
Sometimes gunk, grease, or food stains on the iPad Pro screen can cause the screen to become unresponsive to touch, so cleaning the screen can be an easy solution to fix this problem.
2: Remove the case and / or screen protector
Many iPad Pro users use a case with their iPad Pro to protect it, and often those cases include a screen protector or have a screen protector built in.
Lock the screen of the device then try to remove the cover and screen protector from the iPad Pro and see if the touch screen unresponsive issue persists.
Often times, simply removing an ill-fitting cover or screen protector solves touchscreen issues.
It’s worth pointing out that iPad Pro users with both glass and plastic screen protectors are reporting this issue so it’s not entirely clear whether either type of screen protector is making the problem better or worse, or even related at all as there are are reports from the users without screen protectors who also have the iPad Pro randomly unresponsive touch screen issue.
3: Update system software on iPad Pro
Back up to iCloud (or a computer with iTunes, or both), then install system software updates waiting for the iPad Pro by going to Settings> General> Software Update.
It’s possible that the intermittent touch screen unresponsive issue is a bug or other issue specific to some versions of iOS / iPadOS so updating to the latest version of system software on the iPad Pro can help.
4: Enable Touch accommodations
If the iPad Pro screen is still randomly unresponsive to touch, you can try enabling a system setting option called Touch accommodations.
For iPadOS 13 and above: Go to Settings> Accessibility> Touch Accommodations> turn on Touch Accommodations
For iOS 12 and earlier: Go to Settings> General> Accessibility> Touch Accommodations and turn on Touch Accommodations
Apparently you don’t need to turn on or off any other setting in the Toufh accommodations section, just turn on the feature on can solve the unresponsive touchscreen problem for some iPad Pro users. Thanks to a user on the Apple discussion forum for offering this particular suggestion.
5: Disable Tap to Wake
Some users report that disabling Tap to Wake has improved their unresponsive touchscreen issues on their iPad Pro.
Go to Settings> General> Accessibility> find “Tap to wake up” and toggle that OFF
6: Forcibly restart the iPad Pro
Some users have reported that the force restart of the device temporarily fixes the unresponsive touchscreen problem with iPad Pro. If you are not familiar with the procedure, here’s how you can do it:
Force restart iPad Pro (new models without Home buttons): Short press Volume Up, short press Volume down, hold Power button until you see the Apple logo on the screen.
Force restart parent Home button models of iPad Pro: Press and hold the power button button and Home button until you see the Apple logo on the screen
When the device starts up again up again, the touch screen should respond and work as expected again, at least for a while.
7: Do you have an Apple Pencil? Unplug it and plug it in again
Oddly, some users have reported that disconnecting and reconnecting the Apple Pencil to their iPad Pro can improve the unresponsive touchscreen problem.
If you don’t have an Apple Pencil, this is of course irrelevant to you.
8: Back-up and recovery
Backing up and repair can also solve the problem. I know this is the weakest troubleshooting advice but it is also a step that Apple requires of you before getting a device repaired through warranty programs so whether you want it or not you should . Just back-up from your iPad Pro to iCloud or iTunes, then restore from iTunes or reset and restore from a backupup with iCloud.
Various others tips to try to fix touchscreen issues on iPad Pro
- If the touch screen issue only occurs in some apps, try uninstalling and reinstalling those apps on ipad Pro
- Make sure the iPad Pro has enough storage space on the device, if the iPad Pro is completely full, the performance may suffer
- Make sure the iPad Pro screen is not cracked or damaged
- Inspect the entire iPad Pro for physical damage as physical damage can affect device performance and must be remedied before normal behavior can resume
You can also try one of the others tips and solutions for when iPhone touch screen is not working and there is a crossover between the two such as cleaning the screen, updating system software and so on.
IPad Pro touchscreen still not responding randomly? Consider contacting Apple Support
If you’ve tried all of the above solutions and the touch screen unresponsive issue persists on your iPad Pro, then you may want to contact the official Apple Support directly and let them try to fix the problem with you.
It is not entirely clear how common the touch screen unresponsive iPad Pro problem is, but the problem is reported on almost all iPad Pro models and appears as a complaint about a wide variety of discussions on the official Apple discussion boards (1 , 2, 3) and elsewhere on other discussion forums on the Internet (1). At one point, MacRumors even wrote a message about it, describing the problem as a stuttering screen or a general unresponsive response, often with a touchscreen display unresponsive or dropping keys while typing.
If you have been experiencing issues with your iPad Pro’s touch screen not responding randomly or intermittently, and you have one of the tips above worked for you, or you’ve discovered another solution, share it with us in the comments below!
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