Undo an Accidental “Don’t Trust” Computer Tap with iOS Devices

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Every time you connect an iPhone, iPad, or iPod touch to a new computer, you get the message “Trust this computer?” popping warning window up. If you’ve updated iTunes or factory reset an iOS device, sometimes you’ll even see this Trust dialog box on a computer you already want to trust from that device. Most people want to tap “Trust”, but if you accidentally tap “Don’t Trust” instead, the device will disappear and be no longer accessible from iTunes on that computer, right? Wrong, you just need to reactivate the dialog box so you can trust the device.

It’s usually pretty easy to undo the ‘Don’t trust’ action and regain access to iOS devices, so if you find you’ve accidentally tapped it – oops – here’s what you can do to get that computer back ‘trust’ and be able to sync the device as intended.

1: Disconnect and reconnect the iOS device to reactivate the Trust Computer Alert

The first thing to try is simply unplug the device from the computer’s USB port, wait about 5-10 seconds, and plug it back in. This should reactivate the same dialog on the iPhone, iPad, or iPod touch, and this time you can click “Trust”.

Trust this computer warning on an iPhone

This should work immediately as the Trust / Don’t Trust dialog is supposed to appear up every time a computer is not set as trusted for that given iOS device.

Yes, use a USB / Lightning cable, as toggling Wi-Fi sync alone isn’t always enough to restart the trust dialog.

2: Reset warning dialogs in iTunes

If for any reason the USB trick didn’t work, you can reset all warning messages and dialog notifications in iTunes with a simple one trick via the app preferences, among other things, this will force the Trust dialog to reappear on the computer, not the iOS device itself, where it can then be re-approved.

  • Disconnect the USB connection from the iOS device to the computer
  • Choose ‘Preferences’ from the iTunes menu and go to the ‘Advanced’ tab
  • Click the ‘Reset warnings’ box next to ‘Reset warnings in all dialogs’ and confirm
  • Reconnect the iOS device via USB

Reset dialog alerts in iTunes

You should now be done again and your iPhone / IPad will be accessible as intended through iTunes.

If you’re still having problems, you can try to temporarily disable the password lock (make sure to reset it when you’re done) and then update to the latest version of iTunes. Also try a different USB port and check the Device List to confirm that the connection is active, sometimes it’s just a matter of a faulty USB port or connection.

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Undo an Accidental “Don’t Trust” Computer Tap with iOS Devices: FAQ

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What is actual time in which this method complete?

The time to complete the Undo an Accidental “Don’t Trust” Computer Tap with iOS Devices tutorial is 10+ minutes.

What are the supported Device?

Apple

What are the supported Operating system?

mac OS


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