Dr. Nevin said the pro-active method of care isn’t confined to medical needs. “We fully appreciate the importance of human contact” she said. “Frankly, I think that’s been a lesson learned from COVID, and we will be able to deploy in-person resources for that human contact when it’s absolutely necessary. So people will get the right care in the right place at the right time provided by the right people. This is care that’s more efficient, and therefore, less costly. Care then becomes more affordable.” “We know that social determinants like hunger, housing, and other social needs have a strong impact on a person’s health, and we need to be able to address these holistically, if we’re truly going to create health,” said Nevin.
“That’s no longer designed around the concept of a visit. When someone has a chronic health condition, for example, high blood pressure–they have it every day, not once every three months when they can visit their doctor,” Nevin said. “We are designing a new model of care that is continuous and data-driven that responds to the needs of each individual, moment-by-moment, identifying when they need support or care, and providing that through a wearable device or technology in the home, through secure text messaging or video consultation, or in-person at a practice office or in the community when that’s needed.” Amy Cherry
Despite the implementation of technology, Nevis said she knows its still important for people to have the ability to look their doctor in the eye on occasion. Dr. Janice Nevin, president and CEO of ChristianaCare
“As opposed to waiting for the doctor visit and then taking the subsequent actions, we expect will ultimately result in less deterioration of conditions, better health outcomes, and just generally keep people a little bit healthier than what they would have otherwise been,” said Hanlon. The effort begins with ChristianaCare’s existing patients and Highmark’s insured members, but the company’s services will not exclusive to Delawareans with Highmark insurance. Karen Hanlon, executive vice president and chief operating officer of Highmark Health, said this joint venture will improve the overall health of the community.
Joe Wojcik via Highmark Hanlon, executive vice president and chief operating officer of Highmark Health
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