As per information from the source, Gorilla Technology Group has appointed Bernard Chan as its new Global Head of Customer Success. This comes as a significant move for the company, particularly with Chan’s vast experience in sales, marketing, and business development across the technology industry.
Customer success is an essential aspect of any company, particularly in technology. It ensures that customers have a seamless interaction with the company and its products or services. The customer success team is responsible for maximizing customer satisfaction, retention, and loyalty by optimizing customer experiences throughout their lifecycle.
Gorilla Technology Group has been renowned for its cutting-edge technology products and services. However, the company aims to take its customer success to another level by bringing in a new global head of customer success. Chan is set to head this department and is expected to drive growth, loyalty, and retention of Gorilla Technology Group’s customer base.
Bernard Chan has served in various leadership roles in the technology industry. Before joining Gorilla Technology Group, he led the ASEAN and Korea sales team for Hewlett Packard Enterprise (HPE), where he was responsible for driving growth for the company’s server, storage, and network portfolios. Additionally, he also worked for IBM, where he held various roles in sales, marketing, and business development across the Asia Pacific region.
With his experience and track record, Bernard Chan is expected to reinforce Gorilla Technology Group’s commitment to providing world-class customer success. His role will see him lead the customer success team to provide seamless onboarding, support, and continuous product education to the company’s clientele. This is expected to drive customer satisfaction, accelerate growth, and ultimately advance the company’s mission.
This new appointment has been received positively in the industry, with many looking forward to the impact of the company’s new global head of customer success. Gorilla Technology Group has been on the forefront of providing technological solutions to its clients, and with the company’s renewed focus on customer success, it is set to cement its position as a leader in the industry.
In conclusion, Gorilla Technology Group’s appointment of Bernard Chan as its new Global Head of Customer Success is a significant milestone for the company as it seeks to enhance its customer satisfaction and retention. With Chan’s vast experience in technology sales, marketing, and business development, the company is set to achieve new heights in customer success. Gorilla Technology Group’s commitment to customer satisfaction is expected to drive growth, loyalty, and retention of its customer base and ultimately reinforce the company’s position as a technological leader in the industry.