Health Leaders Say OSF “OnCall” Service Can Revolutionize Health

Health Leaders Say OSF “OnCall” Service Can Revolutionize Health

The third floor features virtual care, including a nurse triage unit that serves around 10,000 patients a week all through video visits and Bluetooth technology. “The physician is able to talk back and forth with the patient (and) ask questions,” Hinderliter said. “It’s like a regular exam, just that our physician is on a screen and not right in front of you.” “It can be anywhere from you need to schedule an appointment, to we need to call 911 because you need immediate attention, to somewhere in the middle – where you could be seen at the office the next day, in three days, in four hours,” said Jennie Van Antwerp, contact center director for OSF Healthcare.

It’s a three-floor operation – at ground level, dozens of patient navigators setting up appointments and helping callers with technical issues. “Years ago, this was something you may have seen on Star Trek or in some sci-fi movie, but not something you ever thought was actually a reality,” said Suzanne Hinderliter, director of digital acute services.

On the second floor, doctors and health specialists are available to monitor patients at a distance. The facility on Adams Street connects patients throughout Illinois with the care they need.

Source For more information, visit www.osfhealthcare.org/oncall/.

“It’s really giving them an extended care team. And giving them all those resources that may not be available in their area,” Hinderliter said. Health leaders say virtual care is the way of the future, and a way for patients to skip the line for an appointment – and maybe even a hospital visit.

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