As you reply from your new address, your contacts will transition over. Set one up and get all future emails forwarded to that account. We welcome letters but cannot answer individually. Email us at email@example.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions
However, the reason for raising this is to suggest to readers who are still using an old email account that came with their BT Internet, TalkTalk or Virgin package that it’s time to move on. Various issues crop up with these accounts, and if they do, it can be a disaster. I received several emails from frustrated Virgin customers complaining about their disappeared emails this week. I have sent your case to Virgin, which is looking to resolve your problem.
Gmail and Outlook are much more reliable (other options are available) and more future-proof. NG, Gloucestershire
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