News owners criticize state response time on Department of Workforce Solutions reform

Business owners criticize state response time on Department of Workforce Solutions reform

“This could be a significant amount of money to a very small business who can’t afford it, especially in a pandemic when we’re losing hundreds of thousands of dollars a month. I cannot afford it, and I need answers because I don’t know what to do,” she said. Fraud creates problems for business owners like Taylor because they could force them to pay more into the state unemployment insurance fund as  result. Hours before Taylor’s interview with KOB 4, she said the department finally got back to her and told her it paused the claims and flagged them as fraud. She said she believes the only reason they spoke to her is because she told them that she’d be speaking with a KOB 4 reporter. 

Like so many other business owners, Taylor became frustrated, and tried to tell the DWS that the claims were not legitimate. She said she made so many calls and sent so many emails that she lost count.  Taylor then learned of another claim from someone who lied about working for her. A letter showed that this person could receive as much as $5,000 in benefits over the course of a year.

“There were several occasions I sat on the call for two to three hours before I actually had to go and do my job. You can’t get through to anyone. I don’t know anyone that’s successful getting through to them on the phone,” she said.  “I feel like I’m just at a dead end.” “Well, no owner would make a claim for unemployment for their companies,” she said.

Source www.kob.com “But how would any other normal person be able to navigate that system if they can’t get through to a particular person,” she said.  Her next goal is to make sure her business isn’t penalized.

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