The three customers in this report had either passed the 14-day period or bought their watches from a store other than Apple. They still thought Apple would refund their money, which they say did not happen. I feel neglected by Apple, being such a big corporation,” Villanueva said. “I expected at least a refund or some type of compensation, but literally they said they couldn’t do nothing,” Williams said.
Apple recognises that this is possible. According to the company’s return policy, whether you purchase the watch through Apple or an Apple shop, you have 14 days to return it. Stoogenke discovered no exclusions for damaged or problematic items. However, other retailers have their own restrictions, so Stoogenke says that if you purchased a watch from anywhere other than Apple, check with that store.
Stoogenke reached out to Apple by phone and email four times since April 25. The company did not respond in time for this report.
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