Talkdesk Financial Services Experience Cloud ™ Reimagines the banking experience

Talkdesk Financial Services Experience Cloud ™ Reimagines the banking experience

Story continues According to a Talkdesk Research™ report, The CX Revolution in Financial Services and Insurance, more than half of the financial services institutions surveyed had siloed engagement channels. As the pressure to deliver exceptional client experiences increases, 77% of CX professionals consider the contact center a strategic asset to their business. Talkdesk Financial Services Experience Cloud breaks down these walls with an initial solution uniquely designed for banking. Featuring out-of-the-box integrations to core banking systems, the digital-first, contact center as a service solution ties together data from across the client journey and delivers immediate time to value. The platform is also infused with AI and machine learning capabilities to drive agent productivity by promoting real-time assistance and prioritizing activities that result in high-value interactions.

SAN FRANCISCO, Jun 15, 2021–(BUSINESS WIRE)–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Financial Services Experience Cloud, the industry’s first enterprise-grade contact center product built for financial services. Initially reimagining the banking experience, the first solution – Financial Services Experience Cloud for Banking – enables financial services companies to deliver connected, intelligent, and secure client interactions more effortlessly, across any communication channel. The launch of Talkdesk Financial Services Experience Cloud and coinciding announcement of Healthcare Experience Cloud™ signal a game-changing moment for customer experience (CX), with the only products of their kind designed from the ground up to serve industry-specific needs

“The financial services industry faces a rapidly evolving landscape. Legacy systems have created dozens of silos that prevent banks from providing a holistic, secure, and seamless experience for customers,” said Tiago Paiva, chief executive officer and founder, Talkdesk. “We saw a critical need to take our CX expertise and innovation and apply it to guiding financial institutions through this new landscape, giving them a way to unify the client journey to make it seamless, personalized, and trustworthy.” Connects client data from all channels to power trusted, intelligent interactions that are personalized and seamless

Collections – streamlines the collections process and provides greater transparency with omniaccess payment reminders via two-way SMS messaging and omniaccess collections for automating client outreach and payments over digital channels. Financial services integrations – connects key client data from core processors, third-party utilities, and customer relationship management systems, giving agents more context and information they can use to better serve clients. Routine requests for account balance, password resets, recent transactions, etc., can also be automated. Account servicing – resolves client issues quickly and seamlessly across the bank through tools like visual interactive voice response, which clients can access directly from a smartphone for self-service. Branded and verified calls help reduce call spoofing, increase client response rates, and reduce contact center volumes.

Digital lending – supports borrowers throughout the loan process, from origination to servicing. Cobrowsing enables screensharing with highlight and markup abilities, so agents can assist visitors with complicated online tasks. Agents can also initiate video chats for face-to-face conversations with clients. Product highlights:

The News Highlights

  • Talkdesk Financial Services Experience Cloud ™ Reimagines the banking experience
  • Check the latest News news updates and information about business, finance and more.
Disclaimer: If you need to edit or update this news from compsmag then kindly contact us Learn more

For Latest News Follow us on Google News


Latest Headlines
  • Show all
  • Trending News
  • Popular By week
Gov. Chris Sununu Signs ‘Medical Freedom’ Immunization Bill
Gov. Chris Sununu Signs ‘Medical Freedom’ Immunization Bill
It does not, however, supersede the state law regarding vaccinations as a prerequisite for admission to school. That law lists seven required vaccinations ...
Mercy Health – Perrysburg Hospital Appoints Gwyn Administrator |  News
Mercy Health – Perrysburg Hospital Appoints Gwyn Administrator | News
Gwyn earned her master’s degree in Health Administration from Virginia Commonwealth University and a bachelor’s in Business Administration from University ...
Snow Leopard Test Positive for Coronavirus at San Diego Zoo
Snow Leopard Test Positive for Coronavirus at San Diego Zoo
This isn’t the first time a snow leopard tested positive in the US. In December, three snow leopards at the Louisville Zoo were confirmed to be infected ...
In the Amazon Prime Day sale, the MacBook Air M1 is offered at a significant discount; here’s how it works
In the Amazon Prime Day sale, the MacBook Air M1 is offered at a significant discount; here’s how it works
Kuo’s new investor note, per 9to5Mac, highlights that Apple is already working on the new MacBook Air. If mid-2022 is when Apple would launch it, we may as ...
COVID deaths soar when eviction moratoria end, UCLA study concludes – Daily News
COVID deaths soar when eviction moratoria end, UCLA study concludes – Daily News
People who are facing the threat of eviction also may resort to work that exposes them to the virus and increases their risk of infection and transmission, she ...
This week: Starbucks wins, Fed meeting, consumer spending
This week: Starbucks wins, Fed meeting, consumer spending
Wall Street expects the cafe chain returned to a profit in the April-June quarter, after a loss in the same period last year when pandemic lockdowns forced ...
Transportation employees add dozens of self-service kiosks
Transportation employees add dozens of self-service kiosks
They also can check the status of their license, driving record and commercial driver’s license medical card. An initial REAL ID card isn’t available at the ...
Due to ongoing health concerns, Apple will have a virtual event for the iPhone 13 launch
Due to ongoing health concerns, Apple will have a virtual event for the iPhone 13 launch
Apple Will Host Its iPhone 13 Launch Event Virtually, No Physical Attendees Apple hosted a virtual event last year as well when it launched the current ...
Family finance: Banerjees needs Rs 6.37 crore for retirement;  how can they reach this money goal
Family finance: Banerjees needs Rs 6.37 crore for retirement; how can they reach this money goal
Insurance portfolioFor health insurance, Snehasis’s employer provides a Rs 19 lakh cover which includes all his family members, and for which Snehasis is ...
ESAF Small Finance Bank presents DRHP with SEBI for IPO
ESAF Small Finance Bank presents DRHP with SEBI for IPO
Axis Capital Ltd, Edelweiss Financial Services Ltd, ICICI Securities Ltd, and IIFL Securities Ltd are book-running lead managers to the issue. Also read: ESAF ...
Show next
Compsmag - Latest News from tech, business and health
Logo