The company’s content moderators have expressed displeasure in an open letter to company CEO Mark Zuckerberg and COO Sheryl Sandberg at being forced “back into the office” during COVID 19 for a job that is “brutal and psychologically toxic.” About 200 content moderators in a letter addressed to Zuckerberg and Sandberg and the CEOs of outsourcing companies Accenture and Covalen called Facebook for endangering the health and safety of its contractors and their loved ones in order to sustain Facebook profits during the pandemic.
“After months of letting content moderators work from home, I was faced with tremendous pressure to keep going Facebook free from hatred and disinformation, you forced us to return to the office, ”the letter reads. “Moderators who obtain a doctor’s note about a personal COVID risk are exempt from in-person presence. Moderators with vulnerable family members, who could die if they contracted COVID from us, did not, ”the contract employees wrote in a letter consulted by Gizmodo.
In May, Zuckerberg announced that the company’s employees can continue to work from home until July 2021. However, this did not apply to indentured servants.
Content moderators enabled Facebook are exposed to many disturbing images such as child sexual abuse, beheadings, terrorism, animal abuse. Facebook had to pay $ 52 million to the content moderators in compensation for the psychological issues they face on a daily basis in a class action lawsuit filed against the company in 2018.
The content moderators in the letter said they had to spend hours working on child abuse and violent content and that their goals were raised during the pandemic, without additional support. The letter also highlights that several Covid cases have surfaced in their workplace.
“Now, in addition to work that is psychologically toxic, sticking to work also means walking into a hot zone. Several COVID cases have occurred on the floor in different offices. Employees have asked Facebook leadership and the leadership of your outsourcing companies such as Accenture and CPL, to take urgent steps to protect us and value our work. You declined. We are publishing this letter because we have no choice, ”the letter reads.
Facebook Employees who wrote the letter also asked for the ability to receive a risk indemnity and to engage in-house moderators of content rather than outsource it so that they can receive health care and other benefits.
Facebook In response to the letter, said the majority of the 15,000 content reviewers it employs have continued to work from home during the pandemic and reiterate that it is making “welfare resources” available to its employees. A Facebook spokesman in a statement to NYT said, “While we believe in open internal dialogue, these discussions should be fair. Facebook has exceeded health guidelines for keeping office work facilities safe. “
200 Facebook Indentured servants have sued the company because it endangers the health and safety of its contractors and their loved ones in order to maintain profits during the pandemic.
- Facebook content moderators have written in an open letter that they have been put back to work during COVID 19 for a job that is “brutal and psychologically toxic.”
- The content moderators in the letter said they had to spend hours working on child abuse and violent content and that their goals increased during the pandemic.
- Facebook Employees who wrote the letter also demanded the ability to receive a risk indemnity and to engage internal content moderators rather than outsource them.