Salesforce has announced details on the future AI functions of the Einstein artificial intelligence platform aiming to combine conversational voice assistant and business sales workflow. With Einstein Voice, users can communicate verbally with the Salesforce platform and perform a variety of administrative tasks such as dictating notes and data entry.
Like all Salesforce products, Einstein Voice is specially designed for busy salespeople and increasingly moving people. Einstein Voice uses natural language processing, speech recognition technology, and other Einstein AI functions to convert voice memos into unstructured voice data, updating Salesforce records, notifying members of the audience, voice and sound It is used to provide information. Create a task.
In this wizard you can also process data from Salesforce using only voice commands and edit customized information about important Salesforce metrics in daily smart speaker briefing at once. The Einstein voice assistant can also be set to understand the company's dictionary technical terms.
Meanwhile, another component of the voice platform, Salesforce Einstein Voice Bots enables companies to create their own voice robots to answer customer service questions with smart speakers.
Reference: In the voice of Einstein, conversational CRM is becoming mainstream
Parker Harris, Co-Founder and Sales Director Technical Director, says: "We are at the center of an incredible technical change fundamentally changing the voice's power." Einstein Voice is entering a new era of conversational CRM, providing a new level of productivity, voice We redefine customer experience with technology. "
The launch of Einstein Voice began one day after Quad Slides was introduced by Salesforce. This is a tool aimed at making the internal slide set a bit more functional. For Einstein, Salesforce recently introduced the AI function to the Sales Cloud platform and in July Einstein 's robot can now be used for business.
Voice and robotic help tools have been launched as part of a private pilot project as part of the Salesforce Winter and Summer 2019 release. Salesforce holds a Dreamforce conference every year next week and will make more announcements and hit the light on when Einstein Voice will be available.
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