TeamViewer Review

TeamViewer is a program that provides fast and secure remote access to other equipment (computer or mobile device), with which users can control a computer from any desktop terminal or mobile device without having to access it, thus ensuring security physically. TeamViewer allows me to take remote control of a team and perform various tasks as if I were physically sitting in front of the team.

TeamViewer is very easy to use. The best thing about TeamViewer is that it allows you to remotely access and control any desktop from anywhere, very quickly and without any lag. I work on different software, and I have a lot of difficulties, with the help of TeamViewer I can approach someone sitting somewhere else who can help me. I can also solve my colleagues’ problems without even getting up from my desk. As we work a lot on software and face many issues, this software is beneficial to access the problem and solve it quickly. Also, someone can make a presentation or explain something to the other person by accessing their computer.

This program is compatible with Microsoft Windows, Mac OS, Linux, iOS, and Android.

TeamViewer allows the following options: remote control, desktop sharing, and control or file transfer, even access to another computer running TeamViewer with a web browser. Although the primary purpose of the application is the remote control, it also includes teamwork and presentation functions.

TeamTeamViewer provides easy to use, scalable, and secure software to connect and monitor any device, anywhere in the world. From desktop to desktop, desktop to mobile, mobile to mobile, or unattended devices such as servers and IoT devices, TeamViewer enables you to service and support the broadest range of platforms and technologies.

TeamViewer provides instant and secure access to any device, anywhere in the world. We have developed solutions that are as simple as possible for support technicians and end-users.

By eliminating unnecessary steps and complex configurations, your support team can focus its energy on solving problems and increasing productivity instead of struggling to connect with a customer in need.

TeamViewer Software Pricing and Plans

TeamViewer offers three different plans for companies and one free plan for personal use. TeamViewer’s paid plans are based on the monthly fee, which is charged annually. Note: If you require mobile faetures then you must purchase a separate plan that is billed annually based on a number of concurrent sessions in your plan.

Here is more information about TeamViewer subscription plans:

  • Free Personal Plan: Designed for the personal use only, TeamViewer’s free plan has minimal remote access features, but offers enough capacity to allow you to connect with friends and family. If you need remote access for your work, you must select one of the paid plans below.
  • Single User Plan: This plan, which costs you $49 per month (billed annually), allows access between one user and an unlimited number of computers with a simultaneous session.
  • Multi-User Plan: This plan, which costs $99 per month (billed annually), allows multiple authorized users to access an unlimited number of computers with a simultaneous session.
  • Team Plan: Similar to the Multi-User Plan, multiple licensed users have access to an unlimited number of computers; however, this plan allows for the three simultaneous sessions and extended more remote capabilities. It costs the $199 per month, billed annually.
    Add-ons (mobile device access): A feature you can add to any paid plan is mobile device access, which will costs $32.90 per month, billed annually. TeamViewer’s QuickSupport option provides access to Android, iOS, Windows 10 Mobile, Windows 10, and BlackBerry. The number of mobile plans you purchase will be based on the number of concurrent sessions your plan allows.
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TeamViewer Features

A version is available for the Windows, Mac OS, Linux, Chrome OS, Android, iOS, Windows RT, Windows Phone 8, and even Blackberry. And, it supports web-based control, for non-listed operating systems that support a browser.

While some of these options are remarkably niche, it should cover most business environments regardless of their various system choices.

Now the question What TeamViewer offers is a remote access solution that can be extended to include more than two people working on a computer, to provide an alternative to physical meetings and brainstorming sessions.

Installation on the PC, for both host and guest systems, usually requires the installation of a small application (23Mb). You can run it without installation if necessary.

As part of the installation, you are asked whether you want to add the TeamViewer printer driver for remote printing, use the TeamViewer VPN for additional security, and interface with Microsoft Outlook.

TeamViewer has a variety of a services and features for remote access to PCs, including the following:

Security at the bank

Cybersecurity is a constant concern, and your helpdesk is the backbone of any security activity. Your remote sessions are secured with RSA 2048 public/private key exchange, end-to-end AES (256-bit) encryption, and configurable options such as two-factor authentication, trusted device approval, master white lists, and more.

Manage devices and users transparently

Take the control of your devices and users from a central dashboard that allows you to assign and revoke permissions easily. Install updates, assign licenses, and then configure settings on any device, whether monitored or unmonitored.

Any device, any platform, anywhere

The TeamViewer remote access solution supports all devices in your company where connections are needed, whether they are desktop-to-desktop, desk-to-mobile, mobile-to-mobile, or unattended devices such as servers and IoT devices. Work with any device, regardless of the operating system or device status.

Multi-user remote support sessions

Collaborate with other technicians to solve complex IT problems, with two-way desktop sharing and fast file transfers up to 200 MB/s. No lag, no stuttering, no telling users where to click so that you can focus your energy on delivering the best solutions.

Simplify ticketing with Service camp

Enable seamless support and troubleshooting of tickets with customized support forms, internal team notes, simple escalation, and the ability to initiate a TeamViewer remote support session or video conference directly from the ticket. The best part? Service camp is included with TeamViewer Premium and Corporate accounts.

Cross-platform access:

TeamViewer supports cross-platform access on Mac, Windows, Linux, Chrome OS, iOS, Android, Windows Mobile, and Blackberry devices. You can also connect to the Linux text console if there is no graphical user interface (GUI) attached to your remote computer.

Integration

You can integrate TeamViewer functionality into your ticketing, help desk, or CRM system. You can develop your custom integrations or use TeamViewer’s pre-built applications and scripts.
Wake Up, Reboot, Install: If you have pre-approved permissions for device access, you can wake up dormant computers, remotely reboot devices and install the necessary remote applications.

File Transfer: Transfer files using the standard dual-window interface of TeamViewer, or you can drag and drop files from one computer to another. There is also a copy and paste function, so if you need to transfer only one piece of information to another document, you can do so without transferring the whole file.

Session Recording: You may also record sessions and compress them into shareable files. This feature is only especially useful for sending presentations and for training purposes.

Grouping

Create different groups of channels within each license so that users can access the channels they need.

Monitor the exchange of control

TeamViewer has a unique sharing function where you can “switch sides,” which means you can exchange who has control of the other computer. So, if you are working with someone on another computer and they need control of yours, the other person can take control of your computer. Another click and you are back in control.

Custom branding

You can customize the TeamViewer with your colors, logo, text, contacts, customer satisfaction form, and SOS button.

Instant Chat

Multiple chat features such as text chat, whiteboard, HD VoIP, and HD video conferencing simplify communication between you and others. TeamViewer is available in 30 different languages.

Customer Service and Resources

You can find FAQs, user guides, forums, and video tutorials on the TeamViewer website. If you can’t find an answer to your questions online, you can submit a ticket to TeamViewer explaining your problem, and they will answer you during regular business hours. Translated with www.DeepL.com/Translator (free version)

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TeamViewer Supported Operating System (OS)

TeamViewer for Mac

  • Establish the incoming and outgoing connections between devices
  • Real-time remote access and support
  • Collaborate online, participate in meetings, and chat with others
  • Start using TeamViewer for free immediately after downloading

TeamViewer for Windows

  • Establish incoming and outgoing connections between devices
  • Real-time remote access and support
  • Collaborate online, participate in meetings, and chat with others
  • Start using TeamViewer for free immediately after downloading

TeamViewer for Linux

  • Establish incoming and outgoing connections between devices
  • Real-time remote access and support
  • Start using TeamViewer for free shortly after downloading

TeamViewer for Chrome OS

Use your Chromebook to establish remote outbound connections for a real-time support or the access to other computers. After you downloading and installing this software, you will be able to log in for the first time in seconds.

TeamViewer Host for Raspberry Pi

Your IoT debut: The TeamViewer Host for Raspberry Pi is a system service that provides unattended access to Raspberry Pi devices so that they can be maintained, monitored or managed with our industry-leading TeamViewer solution that is familiar to millions of users around the world.

TeamViewer for Android

Remotely control computers as well as the transfer files to and from the Android Phones.

TeamViewer for iOS

Remotely control your computers as well as transfer files to and from a remote iOS device.

TeamViewer for Windows App

Control the remote computers using your Windows 10 / Windows 10 Mobile device.

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Advantages and disadvantages of TeamViewer

Advantages

One of the biggest advantages of using TeamViewer is its cross-platform capability. Where some remote access applications could not be supported by devices such as MacOS, TeamViewer did not. They even offer Linux compatibility for remote computers without an attached graphical user interface (GUI), as long as there is a connection to the Linux text console.

TeamViewer excels in its security measures. TeamViewer uses AES-256-bit encryption and two-factor authentication. The software is HIPAA-compliant, SOC 2-certified, and ISO 27001-certified. Remote data backup and remote device monitoring are secure end-to-end; the software scans for unusual behavior, such as access from a new location, and protects your data by requiring a password reset. It also provides IP whitelisting and brute-force data protection.

Disadvantages

Many of the remote access applications we evaluated have limits of 2 GB or less when transferring files to another computer. TeamViewer has no specified file size limit. If you are transferring a large file and do not want to worry about latency, you can split the file and load it into a transfer queue.

A second disadvantage is the additional cost of the software’s mobile features. Although TeamViewer offers mobile compatibility on a variety of devices, this feature is not provided with standard packages. You pay an annual fee, and the number of mobile packages you purchase must correlate directly with the number of concurrent sessions you have. Android control is standard, but iOS features are limited.

Third, we were disappointed by the maximum number of concurrent sessions the software allows. TeamViewer’s team plan allows three sessions. If you need a high number of simultaneous sessions, for example, your team is conducting training demonstrations or tutorials, you can spend a lot of money to meet your needs.

Upgrading your software is as simple as contacting the online store or sales team, but downsizing your business can be more difficult. Cancellation must be in the form of a written request and must be received by TeamViewer at least the 28 days before the end of the initial or any renewal period. Translated with www.DeepL.com/Translator (free version)

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TeamViewer Videos

This is TeamViewer

TeamViewer is a cloud-based platform enabling global connectivity. It is easy to use whenever and wherever you need it and designed to provide connectivity ...

Teamviewer Remote Access - How to use and Review

What is Teamviewer remote access software and how to use it? I'll go through and show you around the software, explain it's use, and review how well it works.

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TeamViewer Downloads

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Final Verdict

If large companies are not concerned about these overhead costs, small and medium enterprises may be tempted to use something they know is lower, but cheaper.

Another issue is version updates that are usually released annually.

They fix bugs and add features, but all this comes with a major headache for those who are not casual users.

For any company using TeamViewer to support many customers, having to access each machine and get it through a software update quickly becomes a major chore, and one you, unfortunately, cannot avoid.

However, even with these drawbacks, in terms of functionality and performance, it is one of the best solutions available.

9 Total Score
OUR VERDICT

TeamViewer is the Rolls Royce of remote desktop applications, and unfortunately, it is as expensive as an expensive luxury car. TeamViewer does everything you might need, but there aren't many IT managers who wouldn't want something cheaper than that.

PROS
  • Powerful and feature-filled
  • Great platform support
  • Team meetings
CONS
  • High cost
  • Only annual contracts
  • Version updates

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