For customer service, Ultimate.ai thesis is human, not human, but human And Have. Helsinki and Berlin-based startups have developed an AI-based suggestion engine that lets customers provide real-time help to staff channels after learning customer datasets. Layer AI can free the users behind the screen from basic query management to focus smarter, more complex problems.
Chatbots with AI are rapidly becoming crowded markets and hundreds of so-called "conversational" startup companies are all trying to answer the cause of customer service.
Ultimate.ai said interest in non-English-speaking markets is prominent, Co-founder and CEO Reetu Kainulainen says. This is the result of the foundation in Finland, the language belongs to Eastern European and Northern European languages, far away from English in terms of sound and grammar.
"[We] It began with one of the world's most difficult languages. " "NLP is not available [natural language processing] If we could tackle Finnish, we had to build everything internally. In order to solve this problem, we used the most advanced deep neural network technology.
"Today, with our deep learning algorithm, we can learn the structure of every language by training customer service data.The core business is to provide high precision NLU engine We use transfer – learning which is used to communicate knowledge between language and client, as we have more customers and the more agents the agent uses platforms, the more accurate we are.
Ultimate.ai was established in November 2016 and released the first product in the summer of 2017. Currently, I have more than 25 corporate customers including Zalando, Telia, Finnair. In addition, SAP, Microsoft, …
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