Remote Monitoring and Management software (RMM software) is the application that provides IT professionals and Managed Service Providers (MSPs) with full access to endpoints and other IT assets within a network to proactively and remotely manage and track the performance of an organization’s IT infrastructure. Also, it’s worth mentioning that remote monitoring and management services are the bread and butter of MSPs. That accounts for their need for an effective as well as comprehensive RMM solution to proactively and remotely perform their tasks.
What to consider when choosing RMM software for IT operations?
In the IT management industry, the range of duties associated with MSPs is always getting wider and wider. The set of them is not limited to managing and maintaining IT services for their clients. It also includes keeping all the latest developments in the field insight and timely implementing them into a client’s IT routine to ensure the maximum level of a network’s security.
In so doing, there are some critical — even vital — factors for MSPs as well as IT professionals to bear in mind while selecting a remote monitoring and management software:
Data protection
First and foremost, MSPs have to ensure that the data of their potential clients will be in safe hands. That is why data security can be seen as one of the major pillars in choosing the right RMM tool.
Security
It goes without saying that security is the top priority. RMM software should offer a broad choice of security-oriented features to timely detect threats and vulnerabilities, report them, and deploy patches.
Visibility
Having full access to the workstation within a client’s network is of great importance for MSPs to proactively and continuously monitor the performance of a client’s IT infrastructure.
Scalability
As businesses grow and expand, entering new markets and territories, their IT infrastructure evolves and grows proportionally, meaning that the RMM software MSPs picked up should be able to handle a more significant workload and stay tuned in to the needs of large enterprises.
Automation
When it comes to automation, many IT specialists have patch management and updates in mind. No wonder, considering that automated deployment saves a great deal of time in such cases by significantly streamlining software distribution sessions.
Essential functions and benefits of RMM software
What makes the best RMM solution the best? There’s a long list of rudimentary and optional requirements. Yet, any of such lists may fail because choosing a remote monitoring and management software depends exclusively on the needs and wants of MSPs and their clients. While some tend to take the niche across start-up clients, other MSPs may shoot for a chance of serving larger enterprises.
Traditionally, RMM tools are designed to provide MSPs with full information on a client’s software and endpoints while maintaining its performance and security. Another critical point is switching between clients across a single central dashboard. Such a feature would be certainly key to managing different tasks within different networks and systems simultaneously.
Moving on to the RMM software benefits, we’ll take a close look at the remote monitoring and management software from Action1 as the company holds a firm seat in the niche of suppliers for new MSPs.
A cost-effective cloud-based approach
For those MSPs just entering the market and assessing the ongoing competition, it’s crucial to stay productive, flexible, reasonable, and within their budgets.
Remote monitoring and management
With remote access to clients’ endpoints, MSPs can easily keep all the endpoint’s insight and act timely when/if need be.
Software distribution and patch management
With the patch management service by Action1 on hand, MSPs can continuously monitor the IT security of networks and scan systems and software for patches and updates needed to be deployed.
IT vulnerabilities detection and reporting
To guarantee a high level of cyber hygiene within a client’s IT infrastructure, MSPs have to have at their disposal such features as detection, alerting, and reporting.
Customized script library
Creating script libraries, MSPs can run fixes whenever they have time or have it scheduled and delivered using the system’s scheduler.
Free of charge for up to 50 endpoints.
RMM Software FAQs
Does RMM software help with network stability?
RMM software should be able to provide MSPs with tools and features supporting network stability as well as availability. Usually, such tasks are part of service level agreements (SLA) between MSPs and their clients.
What is PSA RMM?
The abbreviation for Professional Services Automation is PSA, while RMM stands for Remote Monitoring and Management. Thus, both abbreviations are central in the routine of MSPs. When RRM software is a tool for performing IT duties, PSA software helps MSPs run their business tracking goals and achievements, preparing reports, and billing.
What RMM software can I white-label?
It’s quite a common practice when MSPs aren’t willing to have RMM software decorated with developers’ logos and brands. This is why the client-facing elements of the RMM software, as a rule, aren’t associated with the software developer.
