Best Knowledge Base Software (2024) for every business

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Because of my own experiences, I’ve come to see the growing significance of using knowledge base software to provide contemporary customer care teams with the tools necessary to give great support to customers. It is important to keep in mind that every team is different, and that the knowledge base software that functions flawlessly for one group might not be the greatest option for another group at all. As a result, it is up to you and the rest of your team to figure out which tools are the most suitable for meeting the requirements of your clients and your company.

In order to be of assistance to you throughout this process, let’s start by investigating the fundamental characteristics of knowledge bases, which include what they are, how to go about constructing one, the important advantages they give, and the essential features they ought to include. In conclusion, I’ll provide some thoughts on how to approach the selection of the best knowledge base software for your company based on my own experiences and some recommendations. These insights will be gleaned from both my personal experiences and the research I’ve conducted.

What is a knowledge base?

A knowledge base is a directory of content about your products or services and the applications for those products or services that is searchable. Knowledge bases contain knowledge, presented in a variety of formats, that helps customers troubleshoot problems and provides answers to frequently asked customer queries. Internally, many teams make use of knowledge bases to assist staff in locating the information they require in a timely manner.

Best Knowledge Base Software Comparison Table

What is the most effective software for a knowledge base? It is dependent on the software environment you are working in, the skills you require (or desire), as well as the resources you have at your disposal. Certainly, here’s the same information presented in a table format with rows and columns exchanged:

Feature	Knowledge base features	Knowledge base integrations	Customer support	Website Link
Help Scout	Articles, categories, tags, user permissions, search, analytics	Zendesk, Intercom, Slack, HubSpot, Salesforce	24/7 live chat and email support	Visit Website
Document360	Articles, categories, tags, user permissions, search, analytics	Jira, Confluence, Trello, Zapier, Slack	24/7 live chat and email support	Visit Website
Helpjuice	Articles, categories, tags, user permissions, search, analytics	Zendesk, Intercom, Slack, HubSpot, Salesforce	24/7 live chat and email support	Visit Website
Freshdesk	Articles, categories, tags, user permissions, search, analytics, version control	Jira, Confluence, Trello, Zapier, Slack	24/7 live chat and email support	Visit Website
Tettra	Articles, categories, tags, user permissions, search, analytics	Jira, Confluence, Trello, Zapier, Slack	24/7 live chat and email support	Visit Website

Best Knowledge Base Software

Many businesses have trouble getting to the information they need. They need to share information with workers, customers, and the public, but they don’t always have a good way to do it. Knowledge base software is a useful tool that can help with that problem.

Help Scout

Feature	Description
Email Integration	Seamlessly integrates with your email
Knowledge Base	Create and manage a robust knowledge base
Team Collaboration	Collaborate with your team in real-time
Reporting	Detailed analytics and reporting tools

When it comes to providing help to customers, I’ve found that Help Scout has been a real game-changer for me. I am the owner of a modest internet company, and I have found the customer care and help desk software offered by Help Scout to be of tremendous use in running my company. It’s just like having a specialized staff right here at my disposal.

Document360

Feature	Description
Documentation Portal	Create and organize your documentation
Version Control	Track changes and manage document versions
SEO Optimization	Optimize your content for search engines
Custom Branding	Customize your documentation portal

The capabilities of Document360 have made my life considerably simpler, particularly in regards to version control and keeping track of modifications. Previously, I had a lot of trouble with both of these tasks. The analytics assist me in comprehending what it is that my clients are searching for, and the adaptable user interface enables me to personalize the paperwork to correspond with the tone of my company. It has evolved into an indispensable resource for improving the quality of the user experience as a whole.

Helpjuice

Feature	Description
Self-service Portal	Enable customers to find answers themselves
Knowledge Base	Create and organize your knowledge base
Analytics	Get insights into user interactions
Customization	Tailor the portal to your brand’s look

Helpjuice has been an essential component of our organization’s approach for managing our company’s knowledge. We’ve been able to consolidate our knowledge and build self-service portals that both our employees and our clients adore because to Helpjuice’s capabilities.

Freshdesk

Feature	Description
Ticketing System	Manage customer support tickets efficiently
Multichannel	Handle inquiries from various communication
Automation	Automate repetitive tasks for faster responses
Reporting	Access detailed reports and analytics

The customer support activities that we run have been significantly improved thanks to Freshdesk. We have been able to successfully manage client inquiries thanks to the range of tools that it provides, which has also had a notable impact on the percentage of satisfied customers we have.

Tettra

Feature	Description
Internal Wiki	Create and share internal documentation
Team Collaboration	Collaborate with your team on documents
Search Function	Quickly find the information you need
Integrations	Connect Tettra with other tools and apps

Because the editing is done in the style of a wiki, it is simple for members of the team to contribute information and to update it jointly. In addition, the integrations with other well-known tools that we employ have helped to make our processes more efficient. When we have to look for a specific item, the functionality of the search bar helps us save a lot of time. Tettra has been essential in ensuring that our team is fully informed and continues to make progress.

Key Features to Look for in Knowledge Base Software

• Interface That Is Friendly to Users: It is important that the program have an easy-to-browse and friendly-to-use interface, as this will make it simpler for content creators and end-users alike to locate information and navigate the software.
• The Making of Content and Its Management: Tools for the creation of robust content that simplify the process of writing, revising, and formatting articles, frequently asked questions (FAQs), documents, and multimedia content.
• Functionality for Searching: An advanced search engine that assists users in swiftly locating the information they require by providing them with features such as predictive search, filters, and relevancy rating.
• The process of categorizing and tagging: The capacity to organize and retrieve items more effectively through the use of categories and tags. The creation of an organized knowledge base can be aided by the use of hierarchical categories and tags.
• Controlling Versions: History of versions and change tracking to keep track of any modifications made to articles and to enable a rollback to a previous version if necessary.
• Controlling Access and Determining Permissions: Control of access based on user roles, so that only users with the appropriate permissions can create, edit, or delete content. It is appropriate for different user roles to have distinct access privileges.

How to Choose a Best Knowledge Base Software?

• Write down your needs: First, make sure everyone in your company knows what it needs and wants from knowledge base software. Think about things like how many people are on your team, how much information you have, and what features you need.
• How easy it is to use: Make sure the program has an interface that is easy to understand and use. Both people who make material and people who use it should find it easy to navigate and get what they need.
• Making and managing content: Look for software that has powerful tools for managing and creating material. It should be able to handle different types of material, like documents, multimedia, articles, and frequently asked questions.
• Ability to search: Check out how well the software can search. For people to quickly find what they need, a search engine that works well and has features like predictive search, filters, and relevance ranking is essential.
• Putting things into groups and tags: Think about how the software can tag and categorize pieces to keep the content structure organized. Using hierarchical tags and groups can help you find information faster.
• Control of Versions: See if the program has features for keeping track of different versions. This lets you see what changes were made to stories and go back to older versions if you need to.

Questions and Answers