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The best Live chat apps lets businesses talk to people who visit their websites in real time through chat windows. Customer service representatives can help users with questions about products or how to use a website by using live chat software.
Support agents can use pop-up chat boxes to get users to talk to them or wait for visitors to reach out with questions or problems on their own. Some of the best Live chat apps are reporting and analytics, notifications for interactive chat, and archiving conversations.
You’ve probably seen a lot of chat boxes on business websites, which are examples of how live chat software can be used to help customers. The best Live chat apps is helpful because it can be used by both people in the office and people who work from home.
Best Live Chat Apps Comparison Table
| Name | Genre | Platform | Modes | Price | Official Website |
|---|---|---|---|---|---|
| LiveHelpNow | Live chat | Web | Live chat, SMS, support ticket, knowledge base | $21/month | Visit Website |
| Tidio Live Chat | Live chat | Web | Live chat, email, messenger | $18/month | Visit Website |
| EngageBay | Help desk | Web | Email, live chat, social media, phone, knowledgebase | $8.99/month | Visit Website |
| Zendesk | Help desk | Web | Email, live chat, social media, phone | $19/month | Visit Website |
| Zoho Desk | Help desk | Web | Email, live chat, social media, phone, knowledgebase | $14/agent/month | Visit Website |
| Acquire | Live chat | Web | Live chat, co-browsing, video, chatbots | $50/month | Visit Website |
| Tawk.to | Live chat | Web | Live chat, email, phone | Free or $15/month | Visit Website |
| Birdeye | Reputation management | Web | Online review management, customer feedback, surveys | Custom pricing | Visit Website |
LiveHelpNow
| Feature | |
|---|---|
| Live Chat | Real-time chat with website visitors |
| Email Ticketing | Create, manage, and track customer support tickets via email |
| Knowledge Base | Create and manage a knowledge base for self-service support |
| Social Media Integration | Monitor and respond to customer inquiries on social media |
| Reporting and Analytics | Track and analyze customer support metrics |
With the customizable surveys in LiveHelpNow chat software, it’s easy to get customer feedback. It also has sentiment analysis, which lets you keep track of both negative and positive chat conversations.
You can make as many surveys as you want, customize the colors and fonts, and use either a 5-star format or the 10-point Net Promoter Score, which makes it easy for customers to answer quickly.
- Chat with website visitors in real time to help them right away
- Using email tickets to manage customer service well
- Making a knowledge base for self-service help
- Integration of social media for full customer engagement
- Reporting and analytics to get insights from data
- Some features that are more advanced may need more integration.
- New users may find the user interface hard to use.
- Prices may be higher than those of similar products on the market.
The Good
The Bad
Tidio Live Chat
| Feature | |
|---|---|
| Live Chat | Real-time chat with website visitors |
| AI Chatbot | Automated chatbot for handling common queries |
| Email Integration | Manage and respond to customer inquiries via email |
| Mobile App | Chat with customers on the go using the mobile app |
| Customization | Customize chat appearance, behavior, and messages |
Tidio is an all-in-one customer service solution with a number of features aimed at keeping customers interested and giving them help in real time. The best Live chat apps feature is easy to set up, so you can start talking to your customers right away.
You can connect with your customers wherever you are with Tidio’s powerful live chat app for iOS and Android. You can also send auto-replies and responses that are already written. The best part is that you can use it as long as you want for free.
- Chat with website visitors in real time for quick customer service
- AI chatbots can handle common questions and cut down on work.
- Integrating email makes it easier for customers to talk to each other.
- A mobile app that makes it easy to manage chats on the go
- Compared to other options on the market, it doesn’t have as many advanced features.
- May need more customization for workflows that aren’t simple.
- Some plans or add-ons may have higher prices.
The Good
The Bad
EngageBay
| Feature | |
|---|---|
| Live Chat | Real-time chat with website visitors |
| Email Ticketing | Create, manage, and track customer support tickets via email |
| CRM | Integrated CRM for managing customer interactions |
| Automation | Automate workflows and responses for efficient support |
| Reporting and Analytics | Track and analyze customer support metrics |
EngageBay is a solution that combines marketing, sales, support, live chat, a help desk, and customer relationship marketing (CRM) to help small and medium-sized businesses find, connect with, and turn website visitors into customers.
It has a CRM built right in, so businesses can manage and keep track of all customer, lead, and deal activities as they move through pipelines.
- Chat with website visitors in real time to help customers right away
- Using email tickets to keep track of customer questions in an organized way
- Integrated CRM for all kinds of interactions with customers
- Automation tools to speed up and simplify support processes
- Some advanced features may need more setup and configuration.
- Complex workflows and automation both have a steep learning curve.
- Prices may be higher than those of similar products on the market.
The Good
The Bad
Zendesk
| Feature | |
|---|---|
| Live Chat | Real-time chat with website visitors |
| Email Ticketing | Create, manage, and track customer support tickets via email |
| Help Center | Create and manage a self-service help center for customers |
| Social Media Integration | Monitor and respond to customer inquiries on social media |
| Reporting and Analytics | Track and analyze customer support metrics |
Zendesk lets you talk to your customers in real time, start targeted and behavior-based chats, send files through chats, ask customers to rate chats, and log and analyze all best Live chat apps that happen across your business.
Zendesk is also great because it has a strong chatbot function. You can make chatbots that automatically answer frequently asked customer questions if you want to respond to customers outside of work hours or if you want to do less work overall.
- Chat with website visitors in real time to help customers right away
- Using email tickets to keep track of customer questions in an organized way
- Setting up a self-service support and knowledge base help center
- Integration of social media for full customer engagement
- Prices may be higher than those of other options on the market. Some features may need more setup and configuration.
- New users may find the user interface hard to use.
The Good
The Bad
Zoho Desk
| Feature | |
|---|---|
| Live Chat | Real-time chat with website visitors |
| Email Ticketing | Create, manage, and track customer support tickets via email |
| Help Center | Create and manage a self-service help center for customers |
| Automation | Automate workflows and responses for efficient support |
| Reporting and Analytics | Track and analyze customer support metrics |
Zoho Desk can help businesses keep track of how customers talk to them by phone, email, live chat, SMS text, social media, and other ways. It best Live chat apps helps you assign calls to your agents based on their department or team.
Automatically sends calls to agents the customer knows, and lets you provide consistent service so you can build strong relationships with your customers. You can link your customer service number to Zoho Desk so that you can make and receive calls in the app.
- Chat with website visitors in real time to help customers right away
- Using email tickets to keep track of customer questions in an organized way
- Setting up a self-service support and knowledge base help center
- Automation tools to speed up and simplify support processes
- Reporting and analytics to help make decisions based on data
- Some advanced features may need more setup and configuration.
- Complex workflows and automation both have a steep learning curve.
- Prices may be higher than those of similar products on the market.
The Good
The Bad
Acquire
| Feature | |
|---|---|
| Live Chat | Real-time chat with website visitors |
| Co-browsing | Collaborative browsing for assisting customers |
| Video Chat | Video chat for face-to-face customer interactions |
| AI Chatbot | Automated chatbot for handling common queries |
| Integration | Integration with other business tools and platforms |
Acquire is a digital customer engagement platform. Acquire says that its features, such as secure cobrowsing, AI chatbots, live chat, and video calling, make it possible for teams to solve complex sales, service, and support problems in real time and across channels.
Acquire lets businesses collect information 24/7 through forms and automate tasks to help boost sales and improve the customer experience. There is also best Live chat apps. What’s different about Acquire is that you can make voice or video calls, share your screen.
- Chat with website visitors in real time to help customers right away
- Co-browsing for browsing together and for help
- Video chat lets people talk face-to-face in a personal way.
- AI chatbots can handle common questions and cut down on work.
- Some advanced features may need to be set up or added on in a different way.
- Prices may be higher than with other options on the market.
The Good
The Bad
Tawk.to
| Feature | |
|---|---|
| Live Chat | Real-time chat with website visitors |
| Ticketing | Create, manage, and track customer support tickets |
| Visitor Monitoring | Monitor visitor behavior and engagement on the website |
| Customization | Customize chat appearance, behavior, and messages |
| Reporting and Analytics | Track and analyze customer support metrics |
Tawk.to is best Live chat apps that you can add to your website with a small piece of JavaScript. It keeps track of information about customers and lets support staff chat with them as they look around your site.
It also lets users send conversations or messages to certain agents so that customers can be redirected as needed. You can even make a knowledge base with articles about how to use your products.
- Chat with website visitors in real time to help customers right away
- Ticketing system to keep track of customer questions in an organized way
- Visitor tracking lets you keep track of how people use and interact with a website.
- Some advanced features may need to be set up or integrated in a different way.
- New users may find the user interface hard to use.
The Good
The Bad
Birdeye
| Feature | |
|---|---|
| Live Chat | Real-time chat with website visitors |
| Review Management | Manage and respond to customer reviews from various platforms |
| Sentiment Analysis | Analyze customer sentiment from reviews and feedback |
| Surveys | Create and manage customer surveys for feedback collection |
| Reputation Management | Monitor and manage online reputation for brand image |
Birdeye is a platform for managing customer relationships with a focus on making sales easier. Their app has a feature for sales teams that helps them chat with customers in real time. You can use it to guide customers through the whole process of buying from you.
Each new conversation starts with the name and number of an agent. This gives your customers a sense of accountability and a personal touch, which makes them more likely to use your best Live chat apps.
- Chat with website visitors in real time to help customers right away
- Review management is used to keep track of customer reviews and respond to them.
- Analysis of customer reviews and feedback to figure out how customers feel
- Surveys to get useful customer feedback that can be used to improve products or services
- Prices may be higher than those of other options on the market.
- Not as much attention is paid to traditional customer service features like ticketing or automation.
The Good
The Bad
FAQs
Signal is on the list of 2022’s best secure messaging apps. This secure chat app is used by millions of people from well-known brands because it lets them talk to each other quickly, for free, and securely. It is also easy to use.
CoverMe is a one-of-a-kind app that lets you send secret messages and make secret calls. You can use the app to call people from a fake phone number so that they can’t find you. The app is a good way to keep other people from getting to your data.