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The rise of Best VoIP Providers is indicative of a shifting technological landscape, where businesses are becoming increasingly adept at adapting to a dynamic world. As these cloud-based solutions seamlessly amalgamate with other software, they offer a means to reduce expenses, enhance remote collaboration, and elevate overall productivity.
There are hundreds of VoIP providers, and each one has its own prices and benefits. It can be hard to find the right service for your business, so Forbes Advisor looked at the best ones on the market and put together a list of the best VoIP phone services. Find the option that fits your wants and your budget the best today.
Best VoIP Providers Comparison Table
VoIP Provider | Max Number of Users | Starting Price | Advanced Features | Visit Website |
---|---|---|---|---|
RingCentral | Unlimited | $19.99/month/user | Video conferencing, team messaging, file sharing, call analytics | Visit Site |
Nextiva | 1-100+ | $21.95/month/user | Video conferencing, team messaging, call recording, analytics | Visit Site |
Zoom | 10-1,000+ | $14.99/month/host | Video conferencing, screen sharing, virtual backgrounds, recording | Visit Site |
GoTo Connect | 1-500+ | $23/month/user | Video conferencing, team messaging, call recording, analytics | Visit Site |
8×8 eXperience | 1-100+ | $12/month/user | Video conferencing, team messaging, call recording, analytics | Visit Site |
Vonage Business Communications | 1-99 | $19.99/month/user | Video conferencing, team messaging, call recording, analytics | Visit Site |
Ooma Office | 1-20 | $19.95/month/user | Virtual receptionist, extension dialing, call forwarding, voicemail transcription | Visit Site |
Phone.com | 1-999 | $12.99/month/user | Video conferencing, team messaging, call recording, analytics | Visit Site |
RingCentral
Feature | Description |
---|---|
Voice | High-quality calling, conferencing, and collaboration |
Video | HD video meetings with screen sharing and virtual backgrounds |
Messaging | Team messaging with file sharing, task management, and more |
Fax | Online faxing with advanced features like electronic signature and cloud storage |
Contact Center | Omnichannel customer engagement with voice, chat, email, and more |
Our top choice for best VoIP phone service is RingCentral because it has the best mix of features and price. Start with a basic plan for $19.99 per user per month (or $29.99 per user if you pay monthly), which gives you unlimited calling in the U.S. and Canada, voice mail to text, call log records, document sharing, and team messaging.
You can upgrade to a more expensive RingCentral plan if you need more services, like international calling or toll-free numbers. The company also offers a number of add-ons, such as extra vanity numbers for a one-time fee of $30 and high-volume SMS for $0.0085 per message sent or received.
The Good
- Includes a full range of features
- Interface that’s easy to use
- Many third-party apps can be used with it.
The Bad
- Small businesses may have to pay a lot.
- Customer service can be slow at times.
Nextiva
Feature | Description |
---|---|
VoIP | High-quality calling with unlimited calling in the US and Canada |
Messaging | Team messaging with file sharing, task management, and more |
Video | HD video meetings with screen sharing and virtual backgrounds |
CRM | Built-in CRM with lead and deal tracking |
Call Center | Advanced call center features with real-time monitoring and analytics |
Nextiva is the greatest VoIP service in terms of its user-friendliness, in our opinion. The company provides access to a comprehensive set of capabilities, such as unlimited calling in the United States and Canada, toll-free lines, unrestricted internet faxing, integration with Outlook and Google contacts, and screen sharing.
Nextiva is distinguished from its competitors by the friendliness of its interface. Because of its user-friendly control panel, managing your account and adding or removing people as required is a breeze. You may feel safe in the knowledge that your calls will be completed thanks to an uptime of 99.999%.”’
The Good
- Prices that are fair
- Excellent customer support
- Setup and use are simple.
The Bad
- Few options for calling other countries
Zoom
Feature | Description |
---|---|
Video | HD video meetings with up to 1000 participants and virtual backgrounds |
Audio | High-quality audio with noise suppression and audio transcripts |
Webinars | Host webinars with up to 10,000 participants |
Screen Sharing | Share your screen with remote participants |
Recording | Record meetings and webinars for later viewing |
Zoom One is an all-in-one solution that combines previously separate functions, such as team chat, phone, whiteboard, and meetings. Zoom One was developed with the specific goal of facilitating collaboration between its various components.
As a result, it offers an easy-to-navigate user interface, streamlines management, and gives the communications flexibility that modern businesses want. — Zoom Meetings — Zoom Team Chat — Zoom Phone — — Zoom Video Conferencing Whiteboard magnifier
The Good
- Interface that’s easy to use
- Excellent video and audio quality
- Works with a lot of third-party apps
The Bad
- Video conferencing and webinars are the only options.
GoTo Connect
Feature | Description |
---|---|
VoIP | High-quality calling with unlimited calling in the US and Canada |
Messaging | Team messaging with file sharing, task management, and more |
Video | HD video meetings with screen sharing and virtual backgrounds |
Contact Center | Advanced contact center features with real-time monitoring and analytics |
Collaboration | Collaborate with your team with whiteboarding, annotation, and more |
The all-in-one phone, meeting, and messaging software for small and medium-sized businesses is called GoTo Connect. Since 2003, they have been assisting businesses in connecting with their clients and employees from any location in order to facilitate the highest quality of work possible.
GoTo Connect provides IT workers with only one system for phone, meetings, and messaging, as well as hundreds of features and a unified administration interface that assists users in achieving their goals. The system is simple to set up and operate.
The Good
- Excellent call quality
- Interface that’s easy to use
- Includes a full range of features
The Bad
- Small businesses can spend a lot on pricing.
8×8 eXperience
Feature | Description |
---|---|
VoIP | High-quality calling with unlimited calling in the US and Canada |
Messaging | Team messaging with file sharing, task management, and more |
Video | HD video meetings with screen sharing and virtual backgrounds |
Contact Center | Advanced contact center features with real-time monitoring and analytics |
Analytics | Real-time analytics and reporting for all communications |
8×8 has gone all-in on UCaaS, which is clear from its new name, which is a bit confusing. You’ll have a unified experience for all of your work calls and meetings, and 8×8 is always adding new features and making improvements. The new Frontdesk feature, which came out with the most recent release, is one example. The tool makes it easy for small businesses to make a receptionist’s desk look like a traditional one.
Even though 8×8 doesn’t have as many advanced features as some of its rivals, we still think it’s a brave and fast-moving VoIP competitor for small and medium-sized businesses. Its focus on UCaaS shows that it is forward-thinking, and any company that wants to get the most out of software-based calling and conferencing options should find it appealing. It might be more affordable for small businesses that don’t need all of the tool.
The Good
- Includes a full range of features
- Excellent call quality
- Works with a lot of third-party apps
The Bad
- Small businesses may have to pay a lot.
Vonage Business Communications
Feature | Description |
---|---|
VoIP | High-quality calling with unlimited calling in the US and Canada |
Messaging | Team messaging with file sharing, task management, and more |
Video | HD video meetings with screen sharing and virtual backgrounds |
Contact Center | Advanced contact center features with real-time monitoring and analytics |
Mobile App | Use your business phone on your mobile device |
Vonage was one of the first companies to use VoIP for both business and home use. Because it has been in the business for a long time, it has had the chance to build and improve many features that newer companies are still working on. Vonage has a good selection of integrations with third-party software, including Salesforce, and it also helps companies build custom apps that interact with the platform.
Vonage is the only company you need to look at if your business must use a mature and well-known VoIP service provider. In this way, Vonage might be like IBM when it comes to SMB VoIP. But if your needs aren’t as strict and you’re looking for a VoIP service that might have a better user interface and be easier to handle on your own, you might want to look at services that compete with yours.
The Good
- Interface that’s easy to use
- Excellent call quality
- Prices that are fair
The Bad
- Only a few third-party apps can be integrated.
Ooma Office
Feature | Description |
---|---|
VoIP | High-quality calling with advanced call management features |
Messaging | Team messaging with file sharing and task management |
Conferencing | Audio conferencing with up to 10 participants |
Mobile App | Make and receive calls using your mobile device |
Virtual Receptionist | Automated attendant to route calls to the appropriate person |
Ooma Office’s Voice over Internet Protocol (VoIP) services are an excellent option for smaller companies that employ a significant number of telecommuters because of its low cost and flexible plan options. The base plan of Ooma costs $19.95 per user per month and includes a variety of features in addition to a mobile app, a virtual receptionist, and call-forwarding capabilities.
The Good
- Prices that are fair
- Setup and use are simple.
- Excellent call quality
The Bad
- Only a few third-party apps can be integrated.
Phone.com
Feature | Description |
---|---|
VoIP | High-quality calling with unlimited calling in the US and Canada |
Messaging | Team messaging with file sharing, task management, and more |
Conferencing | Audio and video conferencing with screen sharing |
Mobile App | Make and receive calls using your mobile device |
Business SMS | Send and receive SMS messages with your business phone number |
Phone.com is a good choice for companies that want VoIP that doesn’t break the bank. You can talk as much as you want or pay less each month for a set number of minutes. One way that Phone.com helps you save money is that you can mix and match rates. Give your sales team unlimited plans and save money on the employees who only use their phones rarely.
And with the Basic plan, you still get most of the normal VoIP features, like call handling, auto attendants, hold music, and so on. For example, HIPAA-compliant video conferencing requires an upgrade, but Basic lets you host up to 10 people in a normal session.
The Good
- Prices that are fair
- Excellent customer support
- Setup and use are simple.
The Bad
- Few options for calling other countries
FAQs
A: VoIP, or Voice over Internet Protocol, is a technology that lets people make voice calls over the internet instead of using regular phone lines.
A: There are many benefits to using a VoIP service, such as lower prices, more freedom, and advanced features like call forwarding, voicemail, and video conferencing.
A: Yes, many VoIP companies let you keep your current phone number when you switch to their service. This is called “porting” a number.