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How to Fix ‘Google Duo not working’ issue? Alternatively, are you unable to connect to the network or are you experiencing any other errors or problems? In that case, you need not be concerned because we are here to resolve any issues that are associated with Google Duo. We have broken our article down into the sections that are listed below for your convenience.
If you take a look, we are confident that you will be able to fix the problem with Google Duo not functioning properly. The application is compatible with a wide range of devices, including those running iOS and Android. The app is ready to use right out of the box and can accommodate anywhere from eight to twelve people in a group video call.
The circumstance is conceivable as a result of the high demand for the application; as you are aware, heavy use places a load on the server regardless of the application that is being discussed. It is not necessary to be concerned if you are experiencing the same problem; we are here to provide ways how to Fix ‘Google Duo not working’ issue, so that you can once again take pleasure in having clear audio and video calls.
What are the causes of ‘Google Duo not working’ issue
- App Glitches: Bugs or glitches within the Google Duo app itself may cause it to malfunction.
- Outdated App Version: Using an outdated version of the Google Duo app may lead to compatibility issues or bugs.
- Device Compatibility: Some devices may not be fully compatible with Google Duo, causing functionality problems.
- Insufficient Permissions: If Google Duo doesn’t have necessary permissions (such as microphone or camera access), it may not function properly.
- Server Problems: Temporary server issues on Google’s end can disrupt the service.
- Conflicting Apps: Other apps running on the device may conflict with Google Duo, leading to performance issues.
- Corrupted Installation Files: Installation files of Google Duo may become corrupted, affecting its functionality.
- Operating System Issues: Compatibility issues between the device’s operating system and Google Duo can cause problems.
How to Fix ‘Google Duo not working’ issue
Check Internet Connection
- Cornerstone of smooth Google Duo experience: stable internet connection.
- Ensure connected to reliable Wi-Fi network or strong cellular signal.
- On Wi-Fi, ensure other devices aren’t hogging bandwidth. On mobile data, verify sufficient data allowance.
Restart Google Duo
- Sometimes, all it takes is a simple restart to fix minor glitches.
- Close the Google Duo app completely and relaunch it.
- This simple action can often resolve many unexpected issues.
Update Google Duo
- Keeping your apps updated ensures you have the latest bug fixes and improvements.
- Go to the Google Play Store (Android) or the App Store (iOS).
- Search for Google Duo.
- Tap on ‘Update‘ if an update is available.
Check Device Compatibility
- Ensure that your device meets Google Duo’s system requirements.
- Outdated operating systems or incompatible devices may lead to issues.
- Update your device’s software if necessary or consider using a different compatible device.
Clear Cache and Data (Android)
- Go to ‘Settings‘ on your device.
- Select ‘Apps‘ or ‘Apps & Notifications.’
- Locate and tap on ‘Google Duo.‘
- Tap on ‘Storage.’
- Select ‘Clear Cache’ and ‘Clear Data.’
- Confirm your action.
Check Permissions
- Go to your device’s ‘Settings.’
- Navigate to ‘Apps‘ or ‘Applications.’
- Find and select ‘Google Duo.‘
- Tap on ‘Permissions.’
- Ensure that ‘Camera,’ ‘Microphone,’ and any other relevant permissions are enabled.
Disable Battery Optimization (Android)
- Go to ‘Settings‘ on your device.
- Select ‘Battery‘ or ‘Battery & Performance.’
- Find and tap on ‘Battery Optimization.’
- Select ‘All Apps’ from the drop-down menu.
- Find ‘Google Duo’ and select ‘Don’t Optimize’ or ‘Disable Optimization.’
Reinstall Google Duo
- If none of the above steps work, try reinstalling the Google Duo app.
- This can help resolve any corrupted installation files or configuration issues.
- Simply uninstall the app from your device and reinstall it from the respective app store.
Conclusion
If you are attempting to make a video call or audio call on Google Duo and it is not connecting or you are unable to make a video call on Google Duo, then you can easily fix this issue with simple solutions. Therefore, let’s see in detail what these solutions are. Google updated Duo to support up to 12 participants in a group video call, which is an increase from the previous limit of 8 people. This was done in response to the surge in demand for group video calls.
Questions and Answers
Confirm that your phone and our service are both connected to the same network. In many cases, this problem can be fixed by turning off the Wi-Fi connection on the phone and instead using the cellular data connection. Check to see if the date and time displayed on the phone are accurate. The manual configuration of time and date should be avoided in favour of the automatic time sync.
There is now a new app called Meet that combines Google Duo and Google Meet. This app is used for video calling and holding meetings. Be aware of the modifications made to Google Duo. The new Meet app gives you access to all of your scheduled meetings. Following the migration to the new Meet app, you will be able to remove Meet (original) from your device.
As part of the most recent update to the Meet app for Android, Google has included a separate shortcut that displays the original Duo icon and name. This shortcut can be found in the app launcher. When you tap on Duo, Google Meet will show up. The same application can now be accessed in two different ways through your computer.