How to Fix “Microsoft Authenticator App Not Working” issue

Do you know how to Fix “Microsoft Authenticator App Not Working” issue? It can be very annoying when the Microsoft Authenticator app doesn’t work right, especially since it’s so important for keeping your accounts safe. It’s important to fix any problems you’re having with logging in, seeing mistakes, or glitches so you can get back into your accounts and make sure they’re safe.

When you use two-factor authentication, the Microsoft Authenticator app is a must-have for making your online accounts even safer. Here are some easy steps you can follow to fix common issues with the Microsoft Authenticator app. If you do these things, the app will work again, and you can continue to use it to keep your accounts safe. Here are some ways to how to Fix “Microsoft Authenticator App Not Working” issue so you can get back control of your account protection and feel safe.

What is “Microsoft Authenticator App Not Working” issue

“Microsoft Authenticator App Not Working” is the problem that people have when they are having trouble with the Microsoft Authenticator mobile app. To make things even safer, this app can make one-time passcodes for two-factor authentication (2FA) or multi-factor authentication (MFA). Users may have problems with it not working right, such as not being able to create codes, not being able to sync with accounts, or crashing when they try to open it.

This could be because the app is out of date, the gadget isn’t compatible, the settings are wrong, or there are issues connecting to the network. Usually, this can be fixed by doing easy things like updating the app, making sure the device is compatible, making sure the time and date settings are correct, and making sure the network is connected.

Causes for “Microsoft Authenticator App Not Working” issue

1. Problems with Compatibility: The Microsoft Authenticator app might not work properly on some devices or operating systems, which could cause problems with compatibility or limited usefulness.
2. Account Configuration Errors: If you set up or configure your accounts incorrectly in the Microsoft Authenticator app, login may fail or the app may not work as it should.
3. App Permissions: If the Microsoft Authenticator app on the device doesn’t have enough permissions, it might not be able to access the tools it needs or do the things it needs to do for authentication.
4. Security Software Interference: Firewalls or third-party security software may get in the way of the Microsoft Authenticator app’s operation, stopping it from accessing network resources or making it less useful.
5. Server-Side Issues: If there are issues with Microsoft’s authentication servers or services, the Microsoft Authenticator app might not work right, making it impossible to confirm users’ identities or create authentication codes.

How to Fix “Microsoft Authenticator App Not Working” isse

Force Close and Reopen Microsoft Authenticator

On Android

1. Find Authenticator in the app drawer and tap and hold on it.
2. From the open menu, choose App info.
3. On the next page, choose Force stop.
4. At the prompt, pick Force stop.
5. Microsoft Authenticator will appear when you open the app drawer.

On iPhone

1. Swipe up from the bottom of your iPhone and stop in the middle.
2. The app will close when you find it and swipe up on it.
3. Start the app up again from the home screen of your phone.

Restart Your iPhone or Android Phone

On Android

1. Hold down the Power button and press it again to bring up the Power menu.
2. To restart your device, go to the menu and choose “Restart.”
3. Begin Microsoft Authenticator as soon as the phone is turned on.

On iPhone

1. Hold down either the Volume Down or Volume Up button and the Side button simultaneously.
2. Slide the switch to turn off your phone.
3. Hold down the Side button and press it again to turn on your phone.
4. Start up Microsoft Authenticator.

Check Your Phone’s Internet Connection

1. Microsoft Authenticator codes can be made without internet connection.
2. Internet access is required during app setup.
3. Ensure phone’s internet link is active during setup.
4. Check internet by opening web browser on phone.
5. Verify internet by loading site.
6. If site fails to load, troubleshoot internet issues.
7. Restart router and reconnect to Wi-Fi if needed.
8. Then proceed with Microsoft Authenticator setup.

Clear Microsoft Authenticator’s App Cache

1. On your Android device, tap and hold on Microsoft Authenticator in the app drawer. Then, choose App info.
2. On the next screen, choose “Use Storage.”
3. To get rid of the app’s cache files, tap “Clear cache.”
4. Start up the app on your phone.

Remove and Re-Add Your Accounts in Microsoft Authenticator

Remove Accounts From Microsoft Authenticator

1. Get Microsoft Authenticator on your Android or iPhone and open it.
2. Use the method of your choice to confirm your name.
3. Pick out the account you want to delete from the list.
4. In the upper right corner, tap the gear button.
5. On the next page, click “Delete account.”
6. When asked, choose “Remove Account.”

Re-Add an Account in Microsoft Authenticator

1. Get Microsoft Authenticator on your phone and open it.
2. To add an account, click the plus sign (+) at the top of the screen.
3. Pick the type of account you want to add.
4. Click on the “Other Account” (Google, Facebook, etc.) button to add a non-Microsoft account like Facebook or Google.
5. Open your web browser on your PC and go to your online account. Then, find the QR code to add the account to your authenticator app.
6. Take a picture of the QR code with your phone screen. Your account will now be linked to the Microsoft Authenticator app through this.

Update Microsoft Authenticator

On Android

1. Get on your phone and open Google Play Store.
2. Look for Microsoft Authenticator and pick out the app which you find.
3. Tap Update to bring the app up to date.

On iPhone

1. Start up the App Store on your iPhone.
2. In the bar at the bottom, click Updates.
3. On the list of apps, find Microsoft Authenticator and click on Improve.

Conclusion

In conclusion, if you’re having problems with the “Microsoft Authenticator App Not Working,” you need to be patient and follow a plan. If you follow the steps given, you should be able to find and fix typical problems like app crashes, wrong settings, or old software. Start by doing easy things to fix the problem, like restarting your device and making sure the app is the most recent version.

Also, it’s important to double-check your account settings and access to make sure everything works right. If you’re still having problems, don’t be afraid to contact Microsoft Support for help. You can get through any problems and get back into your accounts safely using the Microsoft Authenticator app if you are determined and get the right help. Keep in mind that troubleshooting might take a while, but if you’re patient and determined, you’ll get it fixed in the end.

Question and Answer