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This article will show you how To Fix ‘Prime Video Error Code 28’ issue. The error number 28 for Prime Video is a system error that usually comes from Amazon. But sometimes this mistake can also be caused by other things. As many people have said, they are getting error codes on Smart TVs like Apple TV, Samsung TV, Sony TV, LG TV, etc. When people start the Prime Video app, they get an error code 28 saying that there is a problem with their internet connection. “Error code 28” comes up when you try to use the Prime Video app or get to it.
Most of the time, this error is caused by your gadget, your connection to the internet, or the Prime Video app itself. Error number 7 often shows up when you try to play a video from your library or a shared playlist but it doesn’t work because you don’t have enough bandwidth or your link is broken. It could also be caused by issues with buffering or server maintenance. If you want to know more information about this issue Visit Prime Video Official Website for further Support.
Prime Video error number 28 usually means that there is a problem getting to content on the device or connecting to the server. This could be because the sign-in information was entered incorrectly or because some files needed for playback are missing. In this article below, you can see that one of Amazon’s users confirmed the mistake and said that the Amazon Team had already Fix ‘Prime Video Error Code 28’ issue.
What does Amazon Prime Error Code 28 mean?
Amazon Prime is one of the most popular streaming services because it has so many movies, TV shows, and songs to choose from. Users may sometimes have trouble getting to the information, which is a shame. problem code 28 is a server problem, which means that the Amazon Prime server can’t handle your request. This could be because of a bad internet connection, a problem with the website, or something wrong with your device.
Your account could also be blocked or shut down if there is a problem with your payment. Error code 28 is a mistake that can happen when you use the Prime Video app. It’s a unique error code that means there’s a problem with the app or the device it’s on, which needs to be fixed before Prime Video will work again.
Causes of Prime Video Error Code 28
- Network connectivity issues: A weak or unstable internet connection can result in Error Code 28 on Prime Video. This can be due to a slow network speed, intermittent connection drops, or insufficient bandwidth.
- Outdated app or device software: If the Prime Video app or the device you’re using to stream the content has outdated software, it can lead to compatibility issues and trigger Error Code 28.
- Device or app compatibility: Certain devices or older app versions may not be fully compatible with Prime Video’s streaming requirements. This can result in Error Code 28 when trying to access or play content.
- Location or region restrictions: Prime Video may have certain content restrictions based on geographical locations or regions. If you’re accessing content from an unsupported region or trying to view restricted content, it can cause Error Code 28.
- Account or subscription issues: Problems with your Prime Video account, such as an expired subscription, payment issues, or incorrect account settings, can also lead to Error Code 28.
- Server or service issues: Temporary server outages or maintenance activities on Prime Video’s side can sometimes trigger Error Code 28 for users trying to access the service.
- Device-specific issues: Some devices may have specific hardware or software limitations that can cause Error Code 28 when using the Prime Video app.
Ways To Fix ‘Prime Video Error Code 28’ issue
Roll Back Network Adaptor Drivers
The discussed error code can be fixed by rolling back network drivers. This is because the current driver versions may not work with the Amazon Prime software. Fixing the mistake and making the driver work again can be done by going back to an earlier version. Follow the steps below to roll back your network adapters:
- Right-click the “Start” button and open the “Device Manager” program.
- Click Network connections twice.
- Select Properties by right-clicking on your network device.
- Click Roll Back Driver on the Driver tab.
- Choose an answer to Why are you going back? and then click Yes.
Disable Antivirus Protection
- Disabling an antivirus can help to resolve Amazon Prime error code 28.
- Antivirus can be the cause of the error.
- By disabling the antivirus, the app will not be scanned.
- The error can be fixed by disabling the antivirus.
- Read our guide on How to Disable Antivirus Temporarily on Windows 10.
- Follow the instructions to disable your Antivirus program temporarily on your PC.
Update Network Adaptor Drivers
- Updating network adaptor drivers can help fix the error because the error is often caused by outdated or incompatible drivers.
- Outdated drivers may cause compatibility issues, which can lead to errors when streaming content.
- By updating the network adaptor drivers, compatibility issues can be resolved, reducing the chances of experiencing the error.
- You can check out the How to Update Network Adapter Drivers on Windows guide to update the driver on your device.
Restart Both Your Internet and Device
- Turn off your Prime Video app: remove it from the device where it is loaded.
- Disconnect your router: pull the power wire out of the wall outlet.
- Wait for about 5 minutes. Both your gadget and the internet need to be turned back on.
- Get your device back online and open the Prime Video app.
Reinstall Network Adaptor Drivers
- Reinstalling network drivers helps to resolve the issue because the drivers play an important role in network connection and communication between the computer and the internet.
- Reinstalling the drivers ensures that the computer is using the most up-to-date versions and that the drivers are not corrupted.
Reinstall Amazon Prime Video
During reinstallation, any corrupted or old files will be replaced with new ones, and any possible problems between the app and other programs on your device will be fixed. Reinstalling Amazon Prime Video can also help make sure that all of the app’s settings and setups are up to date and work with your device.
- Press the Windows and I keys together to open the Settings menu.
- Click Apps here.
- Find Prime Video for Windows and click on it.
- Click Uninstall on this page.
- Click Uninstall again to prove that you want to do this.
- Click Uninstall again to prove that you want to do this.
- Look for Amazon Prime video for Windows.
Questions and Answers
Make sure your gadget has all of the most recent updates. Make sure you’re not using the same account on more than one device. You can only stream the same game to two devices at once. Stop doing anything else on the Internet, especially if other devices are also using the network. Check your link to the Internet.
Most sign-in problems are caused by brief connection problems. For problems with Signing Out: If you get an error on your device, you can also sign out on the Amazon website by going to your Amazon Video Settings. Find your device in the list of “Registered Devices” and click “Deregister” next to it.
Click Edit profile, then click the name for which you want to change the PIN. On the screen where you enter your PIN, click “Forgot PIN?” and then “Continue.” If asked, enter the password for your Amazon account. On the screen that says “Create Profile PIN,” type in a new PIN and click “Continue.”