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How to Fix ‘Samsung DeX Not Working’ issue on Windows 11/10: One of the features that Samsung provides is called Samsung DeX, and it allows compatible smartphones and tablets to simulate the experience of using a desktop computer. Users are able to access a user interface that is similar to that of a personal computer by connecting the device to a monitor, keyboard, and mouse. This interface includes resizable windows, drag-and-drop functionality, and a taskbar.
Through the utilisation of the power and portability of Samsung’s mobile devices, this technology is intended to accomplish the goal of increasing productivity. In most cases, a USB-C connection is the most convenient way to make this transition, as it allows the phone or tablet to be connected to a Windows-based system.
Nevertheless, regardless of whether or not the original USB-C connector is utilised, users frequently experience problems in which Samsung DeX fails to function appropriately on Windows-based systems. Those individuals who rely on this feature for seamless workflow integration between their mobile and desktop environments are particularly affected by this malfunction, which presents a significant inconvenience. Here are the ways how to Fix ‘Samsung DeX Not Working’ issue on Windows 11/10.
Causes of the ‘Samsung DeX Not Working’ issue on Windows 11/10
- Driver Issues: Outdated or incompatible drivers can prevent Samsung DeX from working properly on Windows 11/10.
- Software Conflicts: Other software running on the system may conflict with Samsung DeX, causing it to malfunction.
- Hardware Compatibility: Certain hardware configurations may not be compatible with Samsung DeX, leading to issues.
- USB Connection Problems: Problems with the USB connection between the Samsung device and the Windows PC can result in Samsung DeX not working.
- Security Software: Overly aggressive security software or firewall settings may block the connection required for Samsung DeX to function correctly.
- Operating System Updates: Recent updates to Windows 11/10 may have introduced compatibility issues with Samsung DeX.
- Samsung DeX App: Issues with the Samsung DeX app itself, such as bugs or glitches, can cause it to not work as expected on Windows 11/10.
How to Fix ‘Samsung DeX Not Working’ issue on Windows 11/10
Update Samsung DeX Software
- Open the Samsung DeX application on your Windows 11/10 PC.
- Navigate to the settings or options menu within the Samsung DeX application.
- Check for any available updates and install them if present. Updated software often includes bug fixes and compatibility improvements.
Update Windows Operating System
- Go to the “Settings” menu on your Windows 11/10 PC.
- Select “Update & Security” and then click on “Windows Update.”
- Check for any pending updates and install them. Keeping your Windows OS up-to-date can resolve compatibility issues with Samsung DeX.
Restart Devices
- Close the Samsung DeX application on your Windows 11/10 PC.
- Disconnect your Samsung smartphone from the PC.
- Restart both your smartphone and Windows 11/10 PC.
- Reconnect your smartphone to the PC and relaunch Samsung DeX.
Check USB Connection Mode
- On your Samsung smartphone, navigate to “Settings.”
- Go to “Connections” or “Connections & sharing.”
- Select “More connection settings” or a similar option.
- Ensure that the USB connection mode is set to “File Transfer” or “Transfer files” instead of “Charging” or “Charging only.”
Disable USB Debugging (if enabled)
- On your Samsung smartphone, go to “Settings.”
- Navigate to “Developer options” (this may require tapping on “About phone” and then tapping the “Build number” multiple times to enable Developer options).
- If “USB debugging” is enabled, toggle it off.
Check for Driver Updates
- Open “Device Manager” on your Windows 11/10 PC.
- Look for any devices with a yellow exclamation mark, indicating a driver issue.
- Right-click on the device and select “Update driver.”
- Follow the on-screen instructions to update the driver software.
Run Samsung DeX in Compatibility Mode
- Right-click on the Samsung DeX shortcut or executable file.
- Select “Properties” from the context menu.
- Go to the “Compatibility” tab.
- Check the box next to “Run this program in compatibility mode for:”
- Choose a previous version of Windows from the dropdown menu (e.g., Windows 7 or Windows 8).
- Click “Apply” and then “OK” to save the changes.
Contact Samsung Support
- If none of the above steps resolve the issue, contact Samsung customer support official website for further assistance.
- Provide them with detailed information about your problem and the troubleshooting steps you’ve already taken.
Conclusion
Samsung DeX, which is an abbreviation for “Desktop Experience,” is a multifunctional feature that, when connected to a Windows PC or Mac, can transform your Samsung smartphone or tablet into a desktop interface that is fully functional. There are, however, instances in which DeX may experience problems that interfere with its functionality.
You have arrived at the right location if you are experiencing issues with Samsung DeX on your personal computer equipped with Windows 10, 11, or a Mac. We will provide you with effective solutions to resolve these issues and get DeX working smoothly again; these solutions will be provided to you in this comprehensive guide.
Questions and Answers
Experiment with a different USB hub or cable. It is important to note that in the event that Samsung DeX does not function properly on a personal computer that is operating on Qualcomm’s Snapdragon platform (Windows on ARM), we suggest that you connect the computer to a USB hub rather than connecting it directly to the computer using a USB cable.
Be sure to check the USB-C cable, the DeX Pad, the DeX Station, and the DeX cable. Ensure that the connected device is seated correctly on the DeX Pad or DeX Station in order to keep the connection intact in the event that it has moved around on either of these devices. In the event that you are utilising a DeX cable or a USB-C cable, validate that the connected device is firmly inserted into the cable.
The Samsung DeX platform supports multiple displays. Desktop eXperience, also known as Samsung DeX, is a feature that can be found on certain high-end Samsung handheld devices. By connecting a keyboard, mouse, and monitor to your device, the DeX feature gives you the ability to transform your device into a desktop-like experience using your device.