Fix: We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint issue

This article will show you how to Fix We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint issue. If you see the error message, there are a few things you can try. We couldn’t find a fingerprint scanner that worked with Windows Hello Fingerprint. Users who just upgraded to Windows 11 often run into this problem. And the worst part about this error is that it shows up on systems that can recognize fingerprints as well.

The problem also makes it impossible for users to change the fingerprint settings. Windows Hello Face is a different way to log in to Windows 11/10 than the usual password. You can use it to unlock your Windows device, but sometimes the facial recognition feature will give you an error message saying “We couldn’t find a camera that works with Windows Hello Face.” There’s no question that Windows Hello is a great feature. It lets you log in to Windows devices with your fingerprint, your face, or your eyes.

So, you won’t have to type in an annoying pin code or a long password every time. But sometimes, something may get in the way of your comfort by telling you that the feature is missing on your PC. You might see a small message that says “This option is not available right now. Click to find out more.” But, You already have a Windows Hello device, so it shouldn’t happen. But don’t worry if you also see the same error message. Just try the things listed below to Fix Fix Fingerprint Scanner Not Compatible issue.

Reinstall camera driver

1. Right-click on Start and choose Device Manager.
2. Find your camera by expanding the Imaging devices, Cameras, or Camera, Sound, video, and game controllers section. Depending on your Windows version, the location of these sections will vary.
3. Select Properties when you right-click on your camera.
4. Go to the Driver tab and at the bottom, click on “Uninstall Device.”
5. When asked, check the box next to Delete the software driver for this device and click Uninstall.
6. Lastly, use one of the above methods to find the latest drivers for your camera and install them.

Install Windows Hello Face driver

1. Open File Explorer, press Win + E.
2. Click the View tab at the top and check the Hidden items box.
3. Next, go to the following place:
   • C:\Windows\System32\WinBioPlugIns\FaceDriver
4. Right-click on HelloFace.inf and choose Install.
5. When you’re finished, right-click on HelloFaceMigration.inf (if it’s there) and choose Install.

Update camera driver

1. Enter Updates and press the Enter key.
2. Click Check for updates in the new window.
3. If there are any optional updates, you should also install them.
4. When done, restart your PC.

Reset Biometric Service

1. Type Services into the search box in Windows and hit Enter.
2. Move down until you see Windows Biometric Service.
3. Select Stop when you right-click on it. Don’t shut this window just yet.
4. Press Win+E to open File Explorer, and make sure that items in the Hidden folder are visible.
5. Go to the location listed below: C:\Windows\System32\WinBioDatabase
6. As a back-up, copy the files in this folder to a safe place on your PC.
7. To get rid of the original files, mark them and press Shift+Del on your keyboard.
8. Right-click on Windows Biometric Service, and then click Start.
9. Last, set up Windows Hello Face again by going to Settings > Accounts > Sign-in options.

Uninstall the latest Windows update

1. Type “Control Panel” into the search box in Windows and hit “Enter.”
2. Here, click on “Programs” and then “Uninstall a program.”
3. Select View updates already installed.
4. Sort the list by the Installed On column to find the most recent update, right-click it, and choose “Uninstall.”
5. Type “Updates” into the search box in Windows and press Enter.
6. Here, click the button that says “Stop updates for 7 days.” If you’re using Windows 11, you can change the amount of time you can stop updates for.
7. Start up your system again.

Why does Windows fingerprint stop working?

1. Problems with the hardware: Carefully check your fingerprint reader for hardware problems, such as scratches on the sensor or dust or grease on the scanner.
2. Device drivers that are broken: If the drivers for your fingerprint reader are broken, out of date, or incompatible, it won’t work.
3. Chipset firmware: If you just reinstalled Windows from Microsoft, make sure you update your computer’s chipset firmware.
4. Settings that aren’t right: Your Windows Hello might not be set up right.
5. System files that aren’t working right: If some system files aren’t working right, you might not be able to use the fingerprint reader.
6. Software conflicts: The Windows fingerprint problem is caused by your fingerprint reader software or another piece of software. If you want to know more information about this Visit Official Microsoft Support site.