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This article will show you how to Fix ‘Zoom Error Code 10004’ issue. Zoom Application Software is a popular program that is mostly used to host legal online meetings and video conferences. You might get the error number 10004 when you try to join or start a Zoom meeting. This error stops Zoom from working. This happens when Zoom’s auto-update doesn’t work. The Zoom app may check Zoom’s servers from time to time to see if there is a new version to install. If Zoom can’t connect to the update systems, you may see this error message.
Zoom is a piece of software that Zoom video chat made. Zoom was created by Eric Yuan and first came out on October 12, 2011. It works on Windows, macOS, Linux, Android, and iOS, and it can be used in 15 different languages. It can be used for video conferences and live chats. During the coronavirus crisis pandemic day, people mostly used Zoom for remote work, online education, and video conferencing apps.
Zoom is one of the most downloaded apps on mobile devices around the world and has been downloaded 500 million times. But you may sometimes get error codes like error code 10004 or error code 300 that make it hard to use Zoom easily. One of these problem codes is 10004, which shows up when you try to install or update the Zoom app. There are a number of things that could cause this mistake, such as problems with the network, firewall settings, an old version of the Zoom app, or corrupted files. But there are a few easy ways to Fix ‘Zoom Error Code 10004’ issue, and this guide will show you how.
What is Zoom Error Code 10004?
Zoom update Error Code 10004 is an error that can happen when you try to run Zoom after downloading it. Zoom won’t be able to update itself if it can’t talk to its servers. Before we move on, let’s talk briefly about what the Zoom Error Code 10004 is. Users usually get the Zoom Error Code 10004 when they try to open the app for the first time after downloading it on their computer. This problem has to do with the Zoom update, just so you know. This means that users will see this error message if their Zoom app can’t connect to its computers to update itself. But users have sometimes said they ran into this problem while installing the app or while on a Zoom call.
Causes of Zoom Error Code 10004
- Zoom has server problems. When Zoom’s systems are down or being fixed, you might get this error.
- Zoom client auto-update failure. Most of the time, this problem happens when Zoom can’t update itself. If you update your Zoom app, the error should go away.
- An unstable Internet link. To work well, Zoom needs a stable Internet link, so make sure you have a fast and stable connection. Learn how to make your Internet connection faster by reading this guide.
- Interference from software made by someone else. The Zoom client might not be able to connect to its computers if a third-party program, like an anti-virus program, is in the way. Close any apps that are running in the background that you don’t need, especially any third-party anti-virus or firewall software.
Common Symptoms of Zoom Error Code 10004
Zoom mistake Code 10004 is a generic mistake that can happen when Zoom video conferencing software is being used. Even though the symptoms can be different for each person, here are some of the most usual ones:

- Login Failed: If you have trouble getting in to your Zoom account, you may get an error message with the number 10004.
- Connection Problems: You might have trouble connecting to Zoom meetings or organizing them. This can include frequent disconnections, problems with the audio or video, or not being able to set up a stable link.
- Application Crashes: Zoom may crash or freeze suddenly when you open the app or during a meeting, and an Error Code 10004 message will appear.
- Error Code 10004 can make it so that some of Zoom’s features, like screen sharing, chat, and voice controls, don’t work as expected.
- Error Messages: You might get an error message that says Error Code 10004 or a general error message that doesn’t say what the code is.
Ways to Fix ‘Zoom Error Code 10004’ issue
Check Zoom Server Status
If you get an error code while using Zoom, it could be because the computer is being worked on or because there are problems with the services on the back end. Follow these steps to check the state of Zoom servers and make sure they are working properly:
- Go to the Zoom that is official Website. You can do this by putting zoom.us into the address bar of your web browser or by looking for the Zoom website.
- Look for a page or section on the Zoom website that talks about the state of the server. Most of the time, this page will say if the servers are working properly or if there are any known problems or maintenance work going on.
- On the Zoom Server state page, the state of different Zoom services, like video meetings, webinars, and chat, should be shown. Make sure the services you want to use are marked as either Operational or Normal.
Allow Zoom through Windows Firewall
- Press the Windows key, type “Windows Security” into the search box, and then click on the first result.
- In the Windows Security settings, click on Firewall & network security.
- Choose the choice to let an app or feature get through the firewall.
- Click on Change Settings and look for Zoom in the list.
- Under Private and Public, check the box next to Zoom.
- To save the changes, press OK.
- To use the new firewall settings, you need to restart your PC.
Restart Zoom or PC
- Close the app Zoom.
- Press the Ctrl, Alt, and Delete keys at the same time.
- It will open Task Manager.
- Go to the tab called Processes.
- Find Zoom in the list of running programs.
- Choose Zoom.
- Click on Finish.
- If asked, say yes.
- The Zoom app will be shut down, and the job will be done.
- If that didn’t work, you can also try turning your device off and on again.
Update Zoom
- Sign in to your computer’s Zoom software.
- Tap the picture of your face.
- From the drop-down box, choose “Check for Updates.”
Reinstall Zoom
- Open the Start menu and look for “Control Panel” on the list.
- Look for the search bar in the Control Panel.
- Type Zoom into the search bar and press Enter.
- Right-click on the Zoom result in the list.
- Choose Uninstall from the menu that pops up.
- Click Yes when asked to confirm that you want to remove.
- Wait until Zoom is taken off.
- Now, go to the official page and get the file for installing Zoom.
- To reinstall Zoom, run the software file and follow the steps on the screen.
Test Internet Connection
To connect to its servers, Zoom needs a stable and fast internet link. If you get the Zoom error number 10004 because your internet is slow, bad, or unstable, do the following:
- Put your computer in “flight mode.” If your internet speed is slower than normal, you can temporarily stop being connected to the internet by putting your computer in “flight mode.”
- Turn off flight mode after a few seconds to reconnect.
- Start your router back up. Sometimes, problems with connection can be fixed by starting your router back up.
- Turn off your computer, wait about 10 seconds, and then turn it back on.
- Give it a few minutes to set up a stable link.
- Get in touch with your ISP: If the steps above don’t help your internet connection, you should contact your Internet Service Provider (ISP) for help.
- They can help you figure out what’s wrong with your internet connection and fix it.
Questions and Answers
This happens when Zoom’s auto-update doesn’t work. The Zoom app may check Zoom’s servers from time to time to see if there is a new version to install. If Zoom can’t connect to the update systems, you may see this error message.
Most often, computer problems are to blame. Try calling again later, or get help from your Zoom Phone manager. You might need to change the settings for your firewall or proxy service.
This mistake happens because of one of the following: On the KMS server, the Software Protection Platform Service (sppsvc service) has stopped. There are problems with how the KMS client and the KMS host computer talk to each other. For example, between the KMS client and the KMS host server, TCP 1688 communication is blocked.