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They are WhatsApp Not Downloading PDFs. Are you also going through the same thing? WhatsApp is a popular instant messaging app that lets you talk to other WhatsApp users and share media with them. While it generally performs well on both of these fronts, it does occasionally encounter issues.
One of these issues that may come up quite often is the inability to download media (images, videos, documents, audio files, etc.). In the WhatsApp app, this problem is frequently indicated by messages like “Download failed” or “Download was unable to complete.” You can either try downloading the media again or ask the sender to send it again.
WhatsApp allows the sending of files up to 100 MB in size. This should be enough to send PDF files to other chat users. The issue arises when the person who received the PDF file is unable to open it. So let’s fix the issue.
WhatsApp Not Downloading PDFs Issue On PC
Clear Browser Data
- If WhatsApp Web won’t let you download photos and videos or isn’t working right, try clearing your browser’s cache and cookies to start over.
- To do this in Chrome, click the menu button with three dots in the upper right corner, then click History, then Clear browsing data, then check the second and third boxes, and click “Clear data.”
- In Edge, click the menu icon in the upper right corner, then click Settings, then Privacy, search, and services, and then click “Choose what to clear” next to “Clear browsing data now.”
- Check the “Cached images and files” and “Cookies and other site data” boxes on the next screen, then click “Clear now.”
Reconnect with WhatsApp
If the above methods do not resolve the issues, try reconnecting with WhatsApp Web browser. To do this, you must log out of your current WhatsApp session. To log out, click on the three dots above the chat lists in the window and choose the logout option.
Or, you can log out of the current session on your mobile phone by choosing the “Log out from all devices” option. After you log out, you can sign back in by using your phone to scan the QR code on the computer. Finally, try downloading the files again. It will undoubtedly solve the problem.
Change your Browser
It could be because your browser is out of date or has bugs that prevent it from supporting downloading. In this case, you can switch to a different browser, such as Firefox, Google Chrome, Bing, Google, Yahoo, etc.
- Open a different browser on your PC, such as Chrome, Safari, etc.
- Type web.whatsapp.com into the search bar and search for it.
- Finally, use your phone to scan the QR code to link the device and sign in.
Check Internet Connection or Restart Router
- Open your system’s control panel.
- After that, click “Network and Internet.”
- Choose “Network and Sharing Center” next.
- Select “Troubleshoot Problems.”
- Then, run the troubleshooter for Internet Connections.
WhatsApp Not Downloading PDFs Issue On Android/iPhone
Reset App Preferences
You should try to reset all of your phone’s settings in the same way that you reset your network settings. Doing so will not delete your personal data. However, your phone’s settings will be reset. So, if a setting is to blame for WhatsApp images and videos not downloading, resetting the settings should fix the problem.
On Android: Reset in Settings -> System (General Management). Select “Reset app preferences” or “Reset settings.”
On iPhone: Go to “Settings -> General -> Reset -> Reset All Settings.”
Rename WhatsApp Folder (Android)
On Android, you should try renaming the WhatsApp folder in addition to uninstalling WhatsApp. This is done so that when you reinstall WhatsApp, it will create a new folder. But this is the last resort, so make sure you have a backup of your WhatsApp data first. Uninstall WhatsApp after that is complete.
Open any File Manager app on your phone after uninstalling and go to “Internal Storage -> Android -> media.” Look for the “com.whatsapp” folder. To access the options, touch and hold it. Choose “Change.” Change the name to anything you like.
Grant Storage Permission ( Android)
To store downloaded files and photos, WhatsApp needs the appropriate storage permission to access device storage. It won’t save the file if you denied permission during installation or from the Settings menu. To give Android storage permission, follow the instructions below.
- Locate WhatsApp in the app drawer or on the home screen of your Android device.
- Long-press the WhatsApp icon, then choose the “Info” button.
- Select Allow under Permissions > Storage.
Enable Background App Refresh (iPhone)
To keep the download going in the background on an iPhone, you need to make sure that Background Refresh for WhatsApp is turned on.
- Open the Settings app on your iPhone.
- Scroll down to WhatsApp and turn on Background App. Refresh button
If the error keeps happening, you can also go to the official website to fix it.
FAQ
How can I fix WhatsApp not opening PDF
Verify that your WhatsApp is not a special version. If you moved your iOS WhatsApp to android… If so, back up your WhatsApp data to Google, delete WhatsApp, reinstall it from the Play Store, and then restore your data. I had the same problem, and reinstalling WhatsApp or PDF Reader did not help.
Why are PDF files not downloading
Usually, this happens because either your computer isn’t connected to the Internet or there’s a problem with the way your Internet is set up. Your antivirus software needs to be updated. It’s possible that you’re not connected to the Adobe server.