Table of Contents
Recently, most Android and iPhone users have been saying that Wi-Fi Calling Not Working on their phones. Do you have the same issue with your Android Phone? With Wi-Fi calling, you can make phone calls using wireless networks instead of mobile networks.
Even if there is no cell service where you are, you can still text or call using Wi-Fi. The best thing about Wi-Fi calling is that you don’t need a lot of bandwidth to use it. For a voice call, it uses about 1 MB per minute, and for a video call, it uses between 6 and 8 MB per minute.
Wi-Fi Calling Not Working on Android
Remove and Reinsert SIM Card
If restarting the phone and router didn’t fix the “Wi-Fi calling doesn’t work” problem, you could also try taking the SIM card out of the device. Clean it gently with a microfiber cloth and put it back in the device. This may ask you to set up some things, which you should do. Once this is done, try calling again through Wi-Fi.
Turn On and Off Airplane Mode
Even if Wi-Fi calling is turned on for a device, when the signal from the mobile network is strong, calls are sent through the network by default. If you still want to use Wi-Fi calling, you need to turn off your mobile network connection for a short time.
To do this, you can just turn on your phone’s “Airplane mode.” When you do this, you turn off the connection to your mobile network. Once it’s been turned on, go to the Quick Settings menu and turn on Wi-Fi. This will be the only connection you can use to make phone calls.
Check for Software Update
- Open the Settings app.
- Scroll down and tap on System ((older devices have this called About Phone).
- Tap the Advanced menu to look for any available updates
- Tap on System update, then Check for update.
Reset App Preferences
If the problem is with the Wi-Fi calling app you use, you can try resetting the settings for that app. Even though it’s likely that not much has been changed from the original settings, you can still reset them to see if that fixes the problem.
You can also navigate to Settings, go under the System Menu, and enter the Reset section, then choose Reset App or Reset Settings choices to do so.
Enable Wi-Fi Calling
On some devices, you can enable Wi-Fi calling via Settings > Calls and tap the WI-Fi calling option. You could also enable Wi-Fi calling from the Phone app. Open the Phone app, tap the three-dot menu icon in the top-right corner, select Settings, and check for Wi-Fi Calling.
If you don’t find a Wi-Fi calling option in the android app settings menu, go to Settings > Network & internet > Mobile network > Advanced and select Wi-Fi Calling.
Still can’t find Wi-Fi calling on your device? Perform a quick search in the Settings app. Open Settings and enter Wi-Fi calling in the search bar. If the search returns no result, that means your device or mobile carrier doesn’t support Wi-Fi calling.
Update or Downgrade Android
To use Wi-Fi calling in Android, your device must be running at least Android 6.0. For the best experience, ensure your device is running the latest Android version.
Go to Settings > System > Advanced > System Update, tap Check for updates, and install any available update.
Wi-Fi Calling Not Working on iPhone
Force Restart
You can try force-restarting your iPhone before trying any other troubleshooting methods. This is not the same as a normal restart. Most of the time, a force restart will fix a problem with Wi-Fi calling that is caused by a quirk, a buggy iPhone, or small software problems.
On iPhones with a physical home button, you can force restart by holding down the power button and the home button at the same time until the Apple logo appears on the screen.
Check Wi-Fi Connection
The next step is to look at the Wi-Fi network you’re connected to. To make calls using Wi-Fi calling, you need to be connected to the internet. If you’re on a Wi-Fi network that isn’t connected to the internet, you won’t be able to use this feature. Go to Settings > Wi-Fi and look to see if there is a “No Internet Connection” message below the name of the connected network.
Enable / Disable Airplane Mode
You may be wondering what “Airplane mode” has to do with “Wi-Fi calling.” By turning on and off Airplane mode on your iPhone, you restart features like cellular connection, Wi-Fi connection, and Wi-Fi calling. This should fix Wi-Fi calling if the problem is with the network. Using the switch in the iOS Control Center, you can turn on or off Airplane mode.
Reset Network Settings
If you can’t use Wi-Fi calling on your iPhone, it’s likely because of problems with the way it connects to the internet. Resetting your network settings is an easy way to fix this, though. Be aware that when you reset these settings, you will lose any saved Bluetooth connections, Wi-Fi networks, or passwords. To do this on your iOS device, go to Settings > General > Reset > Reset Network Settings.
If you have tried all of these solutions and your iPhone still has the same problem, you should visit Apple’s official support website for more information.
FAQ
Why is my Wi-Fi calling not working when its on
Here are some things that could stop WiFi calling from working: In your phone’s settings, WiFi calling is turned off. You can’t connect to a WiFi network. When the network connection is strong enough to make and receive calls, your device will choose that connection over Wi-Fi.
How do I force enable Wi-Fi calling
This setting is hidden in the Phone app of some Android phones, like Samsung phones. Here’s what to do: Open the Phone app, tap the three dots in the upper right corner, and then tap Settings. If you see a Wi-Fi Calling option, tap it to turn it on.
Why does Wi-Fi calling keep dropping
Weak internet connections cause audio to be delayed and, in the end, cause calls to be dropped. For better call quality, change the internet or Wi-Fi connection and switch to high speed. You can also switch to community phone service, which is wireless and doesn’t require an internet connection.
Why is Wi-Fi not working
When you have trouble with your internet signal, the first thing you should do is restart your modem and router. Don’t leave this step out. Tech support will almost always tell you to try this first, because it often fixes the problem. To turn on your equipment again, unplug it for 60 seconds and plug it back in.