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Are you looking to return an Apple gift that doesn’t meet your needs or is unwanted? Apple allows customers to return gifts with certain conditions. In this article, we’ll guide you through the process of returning unwanted Apple gifts.
What can you return?
Apple allows customers to return gifts; however, a customized gift such as an engraved iPad won’t be accepted. But if the gift is faulty, it’s covered by Apple’s standard return policy.
Returning items to Apple store
If you wish to return an item that was purchased from an Apple store, you need to visit the same store with the original receipt, packaging, and accessories included in the box, within 14 days of purchase. Please ensure that the item is in perfect condition.
If another person has paid for the product with a credit or debit card, they also need to accompany you, as the refund can only be made to the original credit or debit card. If you want to exchange the product for a different color or storage capacity, it’s best to contact your local store and discuss it with the staff.
Returning shipments bought online
If the gift was purchased online, you have a longer time to process the return (within 14 days after purchase). Ask the person who bought the gift to visit the Apple Order Status website, log in with their account, locate the product, and begin the return process.
After starting the return process, you have two options: arrange for a collection from one of the Apple collection points or drop the item at the selected collection point. Arrange for a collection, print the address label, and arrange a 4-hour window for the courier that will pick up the item. Alternatively, drop off the item at one of the selected collection points.
If you prefer to contact customer service instead of using the online portal, you can contact Apple Store Customer Service, remember to have the online order number for the product available. Apple promises to make the refund within 5-7 business days after safely receiving the returned product at the warehouse.
Holiday return policy
Apple provides an extended return period for purchases made between November 15 and December 25. If items meet the standard return policy conditions mentioned above, they can be returned until January 8.
In conclusion, Apple provides customers with a clear gift return policy. Customers have the option to return gifts purchased online or in an Apple store within 14 days, and products must be in perfect condition with packaging and accessories. Apple also offers an extended holiday return period for gifts purchased between November 15 and December 25.
FAQs
1. Can I return an engraved item?
Apple’s return policy does not accept customized items, such as engraved iPads, for returns.
2. Can I get a refund for software?
You can only receive a refund for software if the box is unopened. Apple offers exchanges for the same product if the box has been opened.