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In my work life, the experience I’ve had with 8×8 eXperience has been nothing short of transformative in terms of improving my ability to communicate and collaborate with others. This platform is more than simply a tool; it is a game-changer for companies that are trying to increase their connectedness. Voice, video, messaging, and collaborative tools are all seamlessly integrated into 8×8 eXperience, which is what sets it different from other similar products.
The fact that these traits are present is not the only thing that matters; what matters is how easily they may be combined. The communication within my team has been more effective and dependable as a result of this, which has helped break down barriers across a variety of channels. One aspect that jumps out is the platform’s dedication to providing a positive experience for its users.
All members of the team will have an easier time navigating and making use of the extensive feature set because the interfaces are designed to be user-friendly. The emphasis placed on the user experience is of utmost significance to me since it guarantees that the technology will not become an obstacle but rather a facilitator in the activities that we perform on a daily basis.
8×8 eXperience Specifications
When it comes to organisations looking for a unified communication solution, 8×8 eXperience is very necessary. It is able to meet a wide range of communication requirements thanks to its scalable configuration, user-friendly interface, and dependable performance.
Feature | Description |
---|---|
Unified Communications | Integration of voice, video, messaging, and collaboration. |
VoIP Services | High-quality voice communication over the internet. |
Video Conferencing | Seamless video meetings with features like screen sharing. |
Messaging Tools | Real-time messaging for efficient communication. |
Collaboration Tools | Tools for collaborative work, including document sharing. |
User-Friendly Interface | Intuitive design for easy navigation and accessibility. |
Cloud-Based Flexibility | Access and scale services from anywhere with cloud support. |
Reliability | Consistent performance and uptime for reliable communication. |
Scalability | Adaptable to business growth with scalable features. |
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8×8 eXperience review: Client User Experience

In my own experience with 8×8, I’ve always thought that its easy-to-use layout was one of its best features. Navigation through the product has always been easy, no matter if you’re a regular customer or an admin. I have noticed, though, that the interface lacks some productive features that I’ve seen in other products, such as Dialpad, RingCentral MVP, and Intermedia Unite—the last two being my top picks.
People who use Microsoft Teams might find tools that are similar, but they aren’t fully built into the 8×8 product. When I talk about the 8×8 XCaaS desktop client, which I call 8×8 Work for Desktop, it works on both Windows and macOS, so it can be used on a number of different systems. The good news is that the most recent update adds 8×8 Work for Web, which lets you enjoy the same user experience right from your web browser.
8×8 eXperience review: Integrations and Analytics
In my personal experience with 8×8, I’ve found that it seamlessly integrates with various third-party software that my organization already utilizes. Beyond just basic password authentication, it effortlessly connects with our corporate identity management systems, offering a SCIM 2.0 compliant interface for smooth credential exchange. Notably, it comes with default SCIM support for Microsoft Azure Active Directory and Okta.
One feature I appreciate is the flexibility in granting access to analytics on a user-by-user basis. Once activated, analytics conveniently appear as an option on the single sign-on (SSO) page. Navigating through the web-based interface, I’ve gained insights into a comprehensive range of call statistics and some details regarding call quality. While customization of reports is not an option, the ability to filter by date and view information based on device or user provides valuable flexibility.
8×8 eXperience review: User-Friendly Interface
I’ve had the pleasure of using 8×8 eXperience, and I must say, it truly stands out for its incredibly user-friendly design. Navigating through the platform is a breeze, and it promotes smooth communication at every step. What I appreciate the most is its emphasis on accessibility, allowing me to effortlessly tap into a wide range of communication and collaboration tools.
Whether it’s making VoIP calls, participating in video conferences, or collaborating through messaging, 8×8 eXperience ensures a straightforward and intuitive experience. The interface is clean and well-organized, making it easy for anyone to quickly get the hang of it. This simplicity has made it a go-to choice for me when it comes to initiating calls, joining virtual meetings, and seamlessly collaborating with my team.
8×8 eXperience review: Reliability and Scalability

My experience with 8×8 eXperience has truly impressed me, particularly due to its unwavering reliability and scalability. This platform has proven to be a robust and adaptable communication solution for businesses, offering consistent performance in delivering voice, video, and messaging services. What sets 8×8 eXperience apart is its ability to scale according to business needs, allowing for seamless adjustments as communication demands evolve.
In my personal usage, I’ve found that whether my team is expanding or we’re adapting to changing requirements, 8×8 eXperience provides a flexible and scalable solution. The platform’s commitment to maintaining a reliable service has been evident in every interaction, and its scalability has allowed us to confidently navigate the dynamic and evolving business landscape.
8×8 eXperience review: Customer Support Evaluation
My personal experience with 8×8 eXperience in customer support has been exceptional. The team is not only responsive but also incredibly knowledgeable, always ready to assist me. What stands out for me is their 24/7 availability, ensuring that any issues I encounter are swiftly resolved with expert guidance.
I truly appreciate the customer-centric approach of 8×8 eXperience, and their commitment to efficiently resolving queries has consistently impressed me. The support channels, including live chat and ticketing systems, make it easy for me to reach out for assistance, enhancing the overall accessibility of the platform.
Final Words
In my personal experience, 8×8 eXperience has truly stood out as an all-encompassing and user-focused communication and collaboration platform. What I appreciate the most is its easy-to-use interface, rock-solid reliability, and ability to scale according to the unique needs of different businesses. The platform’s dedication to seamlessly integrating voice, video, and messaging services has significantly improved the efficiency of my workplace interactions.
I’ve found that the customer support provided by 8×8 eXperience is commendable, earning the platform positive feedback. Moreover, the features offered by the platform have consistently met my expectations. However, it’s worth noting that the suitability of 8×8 eXperience for a particular business may require careful consideration of that business’s specific requirements.
8×8 eXperience review: The good and The bad
The 8×8 X Series continues to be a reliable choice for companies who are looking for a comprehensive set of features; nevertheless, they do not wish to go over their budget.
The Good
- Comprehensive Communication
- User-Friendly Interface
The Bad
- Specific Business Consideration
Questions and Answers
More than 2 million business users around the world trust it. I always use the 8×8 programme because it’s used by the whole company. It helps with controlling the flow of calls and lets us look over old work.
Voice over IP devices are sold by 8×8 Inc. in the United States. Businesses can use its cloud-based call, contact centre, video, mobile, and unified communications services.