Atera review: great IT management software

Atera is the hero that saves my life as a managed service provider. It’s like having a Swiss Army knife for my IT needs because it gives me access to a variety of tools that simplify and streamline my work. One of the highlights is the software for remote control. It is functional and secure for diagnosing client systems remotely as well as gaining remote access to those systems. This is vital for IT personnel such as me who are required to handle problems as quickly as possible. However, Atera is more than just a remote access platform. It is a comprehensive platform for the management of a business.

The time I spend working can be easily tracked, which is essential for accurate billing. Keeping track of my expenses is simple, which enables me to effectively manage costs. Another one of Atera’s many strengths is its customer service. The RMM feature is ground-breaking in its own right. I am able to identify and resolve problems even before my customers are aware of them, which results in less downtime for them and more satisfaction.

My customers can reach out to my help desk, and Atera will immediately create a support ticket for them. The customer portal provides customers with the ability to track the status of their issue, which helps to develop confidence. The customer relationship management system offered by Atera is a crucial tool. I only need to go to one location to retrieve information about customers, as well as agreements, contracts, and other papers. In addition, vital information is protected by the vault that stores passwords securely.

Atera Specifications

Atera is a comprehensive IT management platform with remote monitoring, helpdesk, PSA, and AI-powered solutions. Small and medium-sized enterprises seeking an all-in-one IT solution should consider it.

What is Atera?

MSPs and other IT professionals can take use of Atera’s all-encompassing solution. Full remote monitoring and management (RMM), patch management, remote access, billing, and reports are just some of the features that are included in this all-in-one integrated solution that the platform offers.

The revolutionary pricing strategy offered by Atera assists managed IT service providers in expanding their businesses while maintaining their status as suppliers of the best service possible. Because each plan includes an infinite number of devices, the sole cost is that of the technician.

Atera review: Plans And Pricing

When it comes to cost, my personal experience with Atera has been wonderful on multiple occasions. Atera provides a one-of-a-kind payment mechanism in which the amount you pay is determined by the number of technicians you employ. They offer three distinct pricing levels, and the amazing thing about all of these plans is that they feature unrestricted access for an infinite number of agents and devices. In addition, there are neither hidden expenditures nor onboarding fees to worry about.

Atera review: Remote access

The Remote Access function of Atera enables users to have quick and simple access to a variety of resources, including PCs, servers, programs, and files. Both attended sessions, in which a user is physically present, and unattended sessions, in which technicians can exercise control from nearly any location, are supported by the program.

You are able to initiate a remote session straight from an alert, ticket, or device view thanks to the integration of platforms such as AnyDesk, Splashtop, TeamViewer, and ScreenConnect. The capability to “Work from home with Splashtop” is an additional feature that deserves mention. Because of this capability, employees are able to access their workplace environment safely while working from home.

Atera review: Customer Support

Atera’s Customer Portal is a customised and one-of-a-kind support site that gives your customers access to articles from the knowledge base, allows them to open tickets, and monitors the status of those cases. All company tickets are viewable, but only for “main contacts” of the company. Customers have the ability to very rapidly create a ticket by using a shortcut key provided by the Helpdesk Agent.

In addition, the organization offers you a live chat that is available around the clock, as well as email support, blogs, and a frequently asked questions section.

Atera review: Management

The Atera Remote Monitoring and Management (RMM) capability is the most notable component of the program. It offers complete visibility and control, making it possible to monitor the activities of the system in real time across an unlimited number of consumers, devices, and locations. With the help of configurable automated alerts and thresholds that are specific to the various types of devices, you will be able to stay one step ahead of any potential incidents and keep your IT operation running smoothly.

The RMM solution offered by Atera streamlines IT automation by eliminating the need for manual labor and routine operations. Automation profiles can be given to various end users or devices, which frees up time for more strategic work to be done. You will have the ability to personalize your IT environment thanks to the platform, which manages OS patches, software installation, and upgrades.

Task Manager, Service Manager, and Command Prompt Access are some of the advanced tools for remote maintenance that are available. The platform supports integration with remote access applications such as Splashtop, AnyDesk, TeamViewer, and ConnectWise. Scanning your assets and inventory can give you a comprehensive overview of those assets, while reporting and analytics can demonstrate the impact you’ve had. Atera maintains a comprehensive activity record in order to provide full auditability for all actions involving the IT system.

Final Words

I’m excited to talk about my own experience with Atera because I really think it’s a great purchase. Based on my experience using Atera, I can say with certainty that it is a great tool for companies. The price is reasonable for its all-in-one tool, which I’ve found to be very easy to use. Additionally, Atera’s wide range of interfaces has improved the efficiency and flow of my work.

Of course, Atera could be better in some ways, just like any other tool, but I’ve been surprised by how useful it is overall. From my own experience, it’s been a reliable and useful answer, and other users I’ve talked to have said the same thing. Based on my own experience, I strongly suggest that you try Atera. It’s worth every penny.

Atera review: The Good and Bad

This is why you need to check out our review of Atera. We will examine Atera RMM, delving deeply into its benefits as well as any potential drawbacks, with the goal of providing you with the knowledge you require to assess whether or not it is the best option for your company.

Questions and Answers