HubSpot CRM review 2024: powerful software for your business

HubSpot is an accessible platform even for organizations that are just starting out or are smaller in size. This makes HubSpot the ideal alternative for firms who are looking for strong and simple CRM software. This free plan offers a robust platform for managing and maintaining new leads through a variety of complimentary CRM, marketing, sales, and customer care tools that are provided by HubSpot. These include dashboard reporting, deal monitoring, and pipeline management, all of which are accessed through an interface that is straightforward and straightforward to use.

You should be aware, however, that the free plan comes with limited customer assistance; specifically, you will not have access to in-app chat or phone help throughout your time on the free plan. In addition, users of HubSpot can reap the benefits of integration with hundreds of third-party apps; however, in order to access some of these apps, users will need to upgrade to one of the costly plans.

HubSpot CRM: Specifications

Our customer relationship management (CRM) team has been keeping an eye on HubSpot for a few iterations now, and the company’s platform has been constantly improving.

Reports and Dashboards

In HubSpot, you may think of reporting and dashboards as one and the same thing. HubSpot provides a number of pre-made reports, and you can choose one of these, tweak it, and save it under a new name. HubSpot gives you the freedom to make completely unique reports, unlike some of our smaller competitors like Pipedrive or Salesflare.

The custom report builder may require some practice, but it only consists of two steps. In the first step, you’ll specify the broad category of information you need (Sales, Marketing, Service, etc.) and the specific subcategories (Contacts, Deals, etc.) inside that. After making that decision, you’ll be sent to a very user-friendly report builder where you may arrange the fields of data you want to see in your dashboard with the visual representation you like (a pie chart, for instance, rather than a bar chart). Visually, the dashboards aren’t really impressive, but the ability to build a unique report from scratch is great.

HubSpot CRM: Pricing

There is an excellent plan that is free forever on HubSpot, and there are also various paid plans that may be tailored to match the specific requirements of a variety of enterprises. The cost of the Starter plan is $50 per month for two paid users, but it can be paid for everything at once for $45 per month instead. When you upgrade to the Starter plan, you receive all of the free tools with increased restrictions, and the HubSpot logo is removed from features such as forms, landing pages, and live chat. In addition, you have access to additional features.

Final Words

HubSpot is a top contender for best customer relationship management (CRM) software because of the wealth of functionality available to users at no cost. This plan’s onboarding process is streamlined and short, and users will appreciate touches like the setup questions. Tools like email optimization, a shared inbox, and straightforward deal and report creation are just some of the free CRM features that are of the highest quality and ease of use for teams.

The platform’s increased visibility into customer communications and centralized location make it a good fit for small and medium-sized organizations by allowing their teams to devote more time to other tasks. HubBot chat, built into the dashboard, is both user-friendly and speedy, making up for what the free plan lacks in terms of actual customer care. The HubSpot Community and Knowledge Base are great extras that give users access to a wealth of information for learning CRM.

HubSpot CRM review: The good and The bad

HubSpot CRM is a tool that can be used by marketing, sales, and customer care teams regardless of whether you choose the free or paid edition.

Questions and Answers