WhatsApp Messenger is a free, cross-platform Voice over IP (VoIP) and messaging service owned by Facebook[1] The application allows you to send text messages and voice calls, as well as video calls, images, and other media, documents and user location[2][3].

The application runs from a mobile device but is also accessible from desktop computers. Originally, users could only communicate with other users individually or in groups of individual users[4]. In September 2017, WhatsApp announced the establishment of a business platform that will enable companies to provide customer service to users[5].

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