Table of Contents
Zendesk and Freshdesk are two popular platforms for customer help that businesses of all sizes use. They help businesses handle questions, complaints, and other feedback from customers through email, phone, chat, social media, and other methods. Both platforms have a variety of features that help companies streamline their customer support, improve response times, and make customers happier.
Zendesk is a customer service software that runs in the cloud and offers help tickets, self-service options, and live chat. It also has reporting and data tools that help businesses keep track of how well they are doing and what their customers think. Freshdesk is another customer service platform that is based in the cloud and offers help through multiple channels, self-service options, and automation tools. It also comes with tools for fun that encourage customer service teams to meet their performance goals and keep them interested.
Zendesk vs Freshdesk Comparison Table
Specification | Zendesk | Freshdesk |
---|---|---|
Pricing | Starts at $5/month | Starts at $15/month |
Integrations | 700+ integrations | 500+ integrations |
Customer Support Channels | Email, phone, chat, social media, self-service portal | Email, phone, chat, social media, self-service portal |
Ticket Management | Yes | Yes |
Knowledge Base | Yes | Yes |
What is Zendesk ?

Zendesk is a customer service software company that runs in the cloud and offers a suite of support apps to help businesses handle their relationships with customers. It lets companies track, prioritize, and answer customer support requests from multiple channels, like email, phone, chat, and social media, in an effective way. Zendesk also gives customers tools to help themselves, like a knowledge base and an online community. It also gives businesses tools to track and study the performance of their support team, like detailed reporting and analytics.
What is Freshdesk ?

Freshdesk is cloud-based customer support software that helps businesses handle customer questions and support tickets across multiple channels, such as email, phone, chat, social media, and more. It has features like ticket management, knowledge management, reporting, automation, and collaboration tools to help improve customer satisfaction and make customer support processes run more smoothly. Freshdesk is made for companies of all sizes and in many different fields, such as IT, e-commerce, healthcare, banking, and more. It also works with a number of apps and tools from other companies to make it even more useful. Overall, Freshdesk wants to help companies provide great customer service. You can download this software from its official website
Which is better?
Zendesk and Freshdesk are both well-known systems for customer service software. Each has its own features and functions. Zendesk has a bigger range of integrations and more advanced reporting tools, but Freshdesk has lower prices and an easier-to-use interface. In the end, the best choice relies on the user’s or organization’s needs and preferences.
Zendesk: The good and The bad
The Good
- User-friendly interface
- Wide range of integration options
The Bad
- Hard to learn advanced features
Freshdesk: The good and The bad
The Good
- Affordable pricing for small businesses
- Robust reporting and analytics
The Bad
- Limited automation capabilities
FAQS
Freshdesk can be used by itself or with other products from Freshworks. Zendesk, on the other hand, is just getting started with tools for sales teams and doesn’t have a product for marketing. Customers of Zendesk like that it can be changed and added to, and that it has a large group of users.
Freshdesk is a cloud-based customer service tool that makes sure customers are happier and more involved. It makes ticketing easier by letting you change agent jobs, ticket forms, portals, and other things. Users can control who can see what information and how. This makes data more secure.