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Zoho and Freshworks are examples of cloud-based software companies that offer an assortment of business applications to help enterprises improve the effectiveness with which they manage their operations. Freshworks provides apps for customer engagement and assistance, including helpdesk, CRM, marketing automation, and chat software.
Whereas Zoho offers over fifty different applications, some of which include email, project management, CRM, accounting, and more. Both firms provide free as well as premium plans, each with a different set of features and levels of support, and they cater to businesses of all kinds. In this article, we will compare Zoho vs Freshworks in order to assist you in making the decision regarding which solution is more suitable for your company.
zoho vs freshworks Comparison Table
| Specification | Zoho | Freshworks |
|---|---|---|
| Applications | Over 50 applications, including email, project management, CRM, accounting, and more | Applications for customer engagement and support, including helpdesk, CRM, marketing automation, and chat software |
| Pricing | Free plan for up to three users and paid plans starting at $12 per user per month | Free plan and paid plans starting at $19 per user per month |
| Integrations | Integrates with many third-party applications | Offers integrations with popular third-party applications, but not as many as Zoho |
| User Interface | Customizable and feature-rich interface | User-friendly interface that is easy to use and navigate |
| Support | Offers a variety of support options, including phone, email, and live chat support | Offers customer support through email, phone, and live chat, but not as many options as Zoho |
| Mobile App | Provides mobile apps for iOS and Android devices | Provides mobile apps for iOS and Android devices |
what is zoho?
Zoho is an online suite of company productivity and collaboration applications. It provides more than 50 applications for managing a business, including as email, project management, customer relationship management, accounting, and more. With plans starting at just $12 per user per month, Zoho is affordable for organizations of all sizes because to its tiered pricing structure.
With Zoho, groups can collaborate in real time, share files easily, and have productive conversations. It can be accessed from any computer or mobile device, and it has security measures fit for a large business. In a nutshell, Zoho is an all-encompassing suite of business management software that helps companies optimize their operations and boost productivity.
What is freshworks?
In terms of client interaction and support, Freshworks is a cloud-based software firm that offers a portfolio of products. You can choose from Freshdesk, a customer service platform, Freshsales, a customer relationship management tool, Freshmarketer, a marketing automation platform, Freshchat, and more.
Freshworks offers both free and premium plans, the latter of which come with more features and customer support, to meet the needs of businesses of all sizes. The company’s goal is to equip businesses with the means by which they may more effectively and efficiently interact with their consumers, hence improving the quality of service they deliver to those clients. When it comes to managing interactions and relationships with customers, businesses of all sizes can benefit from Freshworks. You can download this app from its official website.
WHICH IS BETTER?
The choice between Zoho and Freshworks should be based on the requirements of your company. In contrast to Freshworks’ focus on customer involvement and support, Zoho’s business application suite includes more than 50 programs. Freshworks has a more intuitive UI, although Zoho is more well-known for its low price. They both have free and paid options, so you’ll need to compare features, pricing, and support to find the one that works best for your company.
zoho: THE GOOD AND THE BAD
The Good
- Interface that is highly customizable and full of features
- Plans with low prices, including one that is free for up to three users
The Bad
- For new users, it may be hard to figure out how to use it.
freshworks: THE GOOD AND THE BAD
The Good
- Interface that is user-friendly and easy to use
- Offers plans with reasonable prices, including a free one.
The Bad
- Fewer integrations than Zoho
faqs
Which is better freshdesk or Zoho?
Since Freshdesk includes both a chat and phone system, it is a genuine omnichannel solution. Hence, unlike with Zoho Desk, which makes you utilize a telephony system that isn’t native to the helpdesk, with Freshdesk you can completely enjoy the benefits of a robust omnichannel solution.
Why Zoho is better?
According to our Zoho review, one of the program’s best features is a free plan that, while limited, nonetheless provides significant value. Email marketing, lead generation via drag-and-drop forms, form customisation, automated workflows, and workflow automation are all standard across all tiers.
Why is Freshdesk the best?
Freshdesk is the best customer service platform. It is made to help businesses improve their customer service. It has an easy-to-use web interface that lets companies handle customer questions and support tickets quickly and easily.