How to Fix ‘Fingerprint Reader Not Working’ issue on Windows 11/10

This article will show you how to Fix ‘Fingerprint Reader Not Working’ issue on Windows 11/10. As soon as Microsoft released the most recent version of Windows, a large number of users were quick to notice a variety of bugs, as well as certain features that were either not functioning or missing altogether. Earlier, we discussed problems with Windows 11, such as the Scanner not functioning properly, the absence of the clock and date, and the slowness of File Explorer.

Users have recently discovered that their fingerprint readers have suddenly stopped functioning for unknown reasons. It has been brought to people’s attention that the option to either add a finger or remove the fingerprint is grayed out and cannot be clicked on. It is difficult to determine the possible reasons why this is taking place. The message “This option is currently unavailable” could be caused by issues with the biometric driver, which is one of the possible explanations.

There is also the possibility that the registry is the cause of the fingerprint reader not functioning after installing Windows 11. Five different approaches that might be able to assist you in regaining access to the fingerprint reader are included in this guide. In the event that this does not make a difference, we recommend checking to see if there are any system updates available or running a built-in troubleshooter that may be able to determine the root of the problem.

Causes of the ‘Fingerprint Reader Not Working’ issue on Windows 11/10

1. Windows Updates: Missing critical system updates may lead to conflicts with the fingerprint reader. Keep your Windows operating system up-to-date.
2. Biometric Service: The Windows Biometric Service should be running for the fingerprint reader to function correctly. Check if the service is enabled and running.
3. Biometric Device Settings: Verify that the fingerprint reader is enabled in the BIOS/UEFI settings. Access the system settings during the boot process to check this.
4. Power Management: Incorrect power settings may cause the fingerprint reader to malfunction. Adjust power settings to prevent the system from turning off the device to save power.
5. Corrupted System Files: System file corruption can impact the fingerprint reader. Use Windows’ built-in tools like System File Checker (SFC) to scan and repair corrupted files.
6. Security Software Interference: Some security software might interfere with the fingerprint reader. Temporarily disable or configure security software to allow biometric authentication.
7. Hardware Issues: Faulty hardware, damaged cables, or loose connections can lead to fingerprint reader malfunctions. Inspect the hardware for any visible issues.

How to Fix ‘Fingerprint Reader Not Working’ issue on Windows 11/10

Update Device Drivers

1. Press Windows + X and select Device Manager.
2. Locate and expand the Biometric devices section.
3. Right-click on your fingerprint reader and select Update driver.

Check Biometric Service

1. Press Windows + R, type services.msc, and press Enter.
2. Locate the Windows Biometric Service.
3. Ensure the service is running, and its startup type is set to Automatic.

Reconfigure Fingerprint Settings

1. Open Settings and go to Accounts.
2. Select “Sign-in options.”
3. Under Windows Hello, find the fingerprint option and click on “Remove.”
4. Confirm the action.
5. Re-add your fingerprint by clicking on “Set up” under the fingerprint section.

Biometric Security Policy

1. Press Win + R to open the Run dialog box.
2. Type “services.msc” and press Enter to open the Services window.
3. Scroll down and find the “Biometric Enrollment Service.”
4. Right-click on it and select “Restart.”

Windows Update

1. Press Windows + I to open Settings.
2. Go to Update & Security and select Windows Update.
3. Check for updates and install any pending updates.

Uninstall and Reinstall Fingerprint Software

1. Uninstall the fingerprint software from Programs and Features.
2. Download the latest driver from the manufacturer’s website.
3. Install the updated driver.

Conclusion

When it comes to logging in to your Windows computer, the use of a fingerprint scanner is likely the most convenient method. Not only does it save you time, but it also helps you avoid the hassle of having to type in a complicated password or personal identification number (PIN) each time you want to access your computer.

However, what happens if the fingerprint authentication feature of Windows Hello stops functioning on your computer? There are, thankfully, a number of different approaches to resolving this vexing problem. Therefore, let’s get started and investigate what you ought to do in the event that the Windows Hello fingerprint login is not functioning properly.

Questions and Answers