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In this article we will show you how to Fix ‘TikTok not working’ issue on iPhone or Android. Since TikTok became so popular, people can’t stop using it. Everyone needs tips, Videos, funny memes, and other things like that. Sometimes you just want to look at what you’ve been watching. But TikTok isn’t perfect, just like everything else in the digital world. Having trouble with the TikTok app on your iPhone, iPad, or Android device? There could be a small problem with the app, but it could also be something else.
You might also not be able to use TikTok on your phone because it has a small problem, your internet connection isn’t stable, or TikTok’s servers are down. TikTok problems, like the app crashing or not being able to upload a video, can ruin the fun. If you’re having trouble with the TikTok app, try these steps to fix the problem. TikTok is one of the most popular social media platforms right now, but just like any other platform or app, it can sometimes stop working. Here’s how to Fix ‘TikTok not working’ issue on iPhone or Android. Additionally, the TikTok app can be Download from the Google Play Store and download from the iOS store.
What is TikTok?
TikTok is a popular social media app that lets users make, watch, and share 15-second videos shot on their phones or webcams. With its personalized feeds of short, funny videos set to music and sound effects, the app is known for being highly engaging and addicting. TikTok is an app for sharing videos that lets people make and share short videos about anything.
Feature | Description |
---|---|
Short videos | TikTok videos are short, typically 15–30 seconds in length. This makes them easy to watch and share. |
Music | TikTok has a vast library of music that users can use in their videos. This makes it easy to create creative and engaging content. |
Filters | TikTok offers a variety of filters that users can use to enhance their videos. These filters can change the look and feel of a video, making it more visually appealing. |
Special effects | TikTok also offers a variety of special effects that users can use in their videos. These effects can add text, graphics, and other elements to a video, making it more interactive and engaging. |
Duets | Duets allow users to create a video that is synchronized with another user’s video. This is a great way to collaborate with other creators and create unique content. |
It’s mostly for mobile devices, but you can still use the web app to watch TikTok videos. Users can add filters, stickers, voiceovers, sound effects, and background music to their content to make it more creative. Filters, background music, and stickers can be added to videos, and both amateur and professional creators can work together on content and make split-screen duet videos even if they are in different places.
Why is TikTok not working?
- Internet Connection Issues: TikTok requires a stable internet connection to function properly. If you have a weak or no internet connection, the app may not load or function correctly.
- App Updates: If your TikTok app is not up to date, it may cause compatibility issues and lead to problems while using the app. Check for updates on your app store and install the latest version.
- Server Outages: Sometimes, TikTok servers might experience outages or maintenance, resulting in temporary unavailability of the app.
- Device Compatibility: Older devices or devices with low system specifications may struggle to run TikTok smoothly.
- App Glitches: Like any other app, TikTok may experience bugs or glitches that can affect its performance. In such cases, developers usually release patches to fix these issues.
- Account Issues: If there is a problem with your TikTok account or if it has been suspended or banned, you may not be able to access certain features or content.
Fix: ‘TikTok not working’ issue on iPhone or Android
Disable IPv6 in the Router’s Settings
If TikTok only doesn’t work when you use Wi-Fi or a certain network (like the Wi-Fi at the office), the problem could be that IPv6 isn’t compatible with TikTok servers or that your device is set up wrong. In this case, the problem might be fixed by turning off IPv6 in the router’s settings. The general rules are the following:

- Go to your router’s management portal (either through an app or a browser) and, if necessary, log in with your credentials.
- Now, go to its Settings page and click on the “Advanced Settings” button.
- Then, choose IPv6, and in the menu that comes up, change the Internet Connection Type dropdown to “Disabled.”
- Now save your changes and turn your router back on.
- Then restart your device, and when it’s done, open TikTok and make sure it works.
Reset the Network Settings of Your Device
The TikTok app may also not work if the network settings on your device aren’t set up right. Because of this, the app can’t reach important online resources. In this case, the problem might be fixed by putting your device’s network settings back to their defaults. Before you move on, make sure to write down your network passwords, proxy settings, VPNs, etc., because these things will be deleted from your device.
For Android Devices
- Go to the Settings menu on your Android phone and choose General Management.
- Then go to Settings, then Reset, and tap on Reset Network Settings.
- Now say yes to reset the network settings on the Android phone.
- Once you’re done, restart your phone, and when it’s done, add a network.
- Now, open TikTok and see if the problem with how it works has been fixed.
For iPhone Devices
- Open the Settings app on your iPhone and tap General.
- Then you should tap Reset and choose Reset Network Settings.
- Then confirm that you want to reset your iPhone’s network settings. When you’re done, restart your iPhone.
- After restarting your iPhone, connect it to a network and then open TikTok to see if it is working normally.
Restart your Device and Networking Equipment
Your device or networking equipment may not let the TikTok app connect to important online resources because of a bug. Here, the problem might be fixed by restarting your device and networking equipment. Make sure the TikTok servers aren’t down before moving on.
- First, close the app and remove it from the list of recently used apps.
- Now, open the TikTok app and make sure it works well.
- If not, turn off your device and any network equipment (router, Wi-Fi extenders, etc.) that is connected to it.
- Now, wait a minute, and then turn the router back on.
- Once the lights on the router are steady, turn on your device and open TikTok to see if it works.
Re-log into the TikTok App
If TikTok servers don’t properly authenticate your TikTok session, they might not respond correctly to queries from your device, which causes the problem we’re talking about. Here, logging out and back into TikTok might fix the problem. We’ll show you how to do it on an Android phone as an example, but you can also use this method on other platforms. This method might not work for everyone who has a problem. Don’t forget to keep the login information so that you can get back into the TikTok app.
- Start up the TikTok app and go to the Profile tab.
- Tap the hamburger menu (near the top right) and go to Settings and Privacy.
- Scroll all the way to the bottom and click “Logout.”
- Confirm that you want to log out of the TikTok app and restart your device.
- Open/sign in to the TikTok app and make sure it works.
- If that didn’t work, try logging into TikTok on another device (like a different phone or browser on your computer) without logging out of the first one. Then, make sure TikTok works fine on both devices.
- If it only works on the second device, log out of the first device and like a video on the second device.
- Now, open the TikTok app on the first device and see if the problem is still there.
Update TikTok App to the Latest Build
If the TikTok app doesn’t have the latest updates from the developer, it might not work right because it doesn’t work well with the OS. This is what’s causing the problem. You might be able to fix the problem by updating the TikTok app to the latest version. We’ll show you how to update the TikTok app on an Android phone as an example.
- Open the Google Play Store and type “TikTok” into the search bar.
- Now, check to see if there is a new version of TikTok. If so, tap the button that says “Update.”
- Once the update is done, press Open and see if the problem with how TikTok works has been fixed.
- If not, try updating the device’s OS to the latest version to see if that fixes the problem.
Questions and Answers
The last time we saw TikTok down was on Thursday, July 27, 2023, for about 31 minutes. What do you think is wrong with TikTok? Click the button below that best fits the problem you’re having to send in your report.
Problems with your phone’s operating system can make apps that you have installed not work. TikTok may have crashed because of a problem with the way your device works. In this case, you can update the software on your device to the most recent version, which may fix any bugs in the system.
Step 1: Tap the three horizontal lines in the top right corner of your TikTok profile. Step 2: Touch “Settings and privacy.” Step 3: Scroll down to “Cache & Cellular” and tap “Free up space.” Step 4: Tap “Clear” to the right of “Cache.”
If you are having trouble with TikTok on your phone, it could be because your internet connection is unstable or doesn’t work. You can check if your phone is connected to the internet by opening any site in a web browser. If the site opens, your connection to the internet is fine.