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Your iPhone Face ID Not Working, and you don’t know why. Face ID is a big deal for a lot of people because it lets them log into their iPhone, use different apps and services, and even make safe and secure purchases by just looking at their phone.
Face ID is more than just a fancy way to unlock your phone. It can also be used to check your account credentials, verify payments, and keep your digital life in general safe. Which brings up another important question: How safe is the technology? Can someone fool it by holding up a picture of your face? Below we will mentioned some ways.
iPhone Face ID Not Working: best 9 Ways

Make sure that your face isn’t blocked
Make sure that the TrueDepth camera can see your eyes, nose, and mouth in full. Face ID doesn’t work if your mouth or nose are covered by anything. Make sure your eyes aren’t covered if you’re wearing a mask and have already set up Face ID with a mask. If you have a face mask on, you might need to hold your iPhone higher. If you wear a mask that covers too much of your face or is too close to your eyes, your iPhone might not work.
Face ID works with many sunglasses, but it’s not made to work with sunglasses when you wear a mask. If your sunglasses are made to block certain kinds of light, they might also block the infrared light that the True Depth camera needs. Try using Face ID without your glasses.
Reset All Settings
Many iPhone problems happen when Settings isn’t set up right or when one of the Settings app files is broken. Resetting the Settings app to factory defaults doesn’t fix every software problem on an iPhone, but it is the first thing Apple technicians do because it solves many problems that would be hard to find by hand.
- Open the Settings app.
- Tap General.
- Scroll down and tap Transfer Or Reset iPhone.
- Tap Reset.
- Tap Reset All Settings.
- Enter your passcode, if prompted.
- Tap Reset All Settings again to confirm your decision.
- Your iPhone will shut down, complete the reset, and turn itself on again will automatically turn back on when the reset finishes.
DFU Restore Your iPhone
A DFU restore could fix software problems by wiping out the code that could be causing the problem. The code is changed to make it look like your iPhone is brand new. This may fix the software problem.
We are building a whole new base instead of trying to fix the cracks. If you can, you should back up your iPhone before you do a DFU restore. When you restore your iPhone, everything on it is deleted. But when the restore is done, you put all the information you backed up back on your iPhone. s.
Check Face ID Permission for Third-Party Apps
Face ID could be used to log in to third-party banking, payment, instant messaging, and other similar apps. If you have told an app before that it couldn’t use Face ID, you will have to enter your iPhone passcode each time.
- Open Settings and scroll down to the bottom, where third-party apps are listed.
- Tap the concerned app.
- Make sure the toggle for Face ID is on.
Set Up an Alternate Appearance
- Open iPhone Settings and tap Face ID & Passcode. Authenticate using your passcode
- .Tap Set Up an Alternate Appearance and follow the onscreen prompts.
Reset Face ID and Set It Up Again
- Go to Settings > Face ID & Passcode > Reset Face ID.
- Restart your iPhone.
- Go to Settings > Face ID & Passcode and complete the setup process again.
Contact Apple Support
If you recently dropped your iPhone on a hard surface, there may be physical issues with the Face ID sensors. Due to this, it may crash on the setup screen, be unavailable, or not work at all. All iPhones with Face ID are waterproof to an extent. If your situation fits either of the above instances, consider contacting Apple Support and scheduling a store visit.
Update Your iPhone to the Latest Version of iOS
If you haven’t already, now is the time to update your iPhone to the latest version of iOS. If you’ve tried everything else and nothing has worked so far, this is the most likely way to get your Face ID to work normally again. Keep in mind that Apple is always fixing bugs in its software and making iOS better. If you’ve been putting off updating for whatever reason, you should try it now.
To update iOS, open the Settings app and go to General, then Software Update. Download and install the latest version of iOS. Depending on the update, this could take just a few minutes or a long time. Check your Face ID after the update is done. It should be working again like it used to.
Add An Alternate Appearance
- Go to Settings > Face ID & Passcode. Enter your passcode if prompted.
- Tap Set Up an Alternate Appearance.
- Look directly at your iPhone—hold it vertically—with your face positioned inside the frame.
- Slowly move your head to complete the circle. Tap Accessibility Options if you’re unable to move your head.
- When the first Face ID scan is complete, tap Continue.
- Slowly move your head to complete the circle again.
- When Face ID setup is complete, tap Done.
Why is my Face ID not working
- Something is getting in the way of the camera or your face.
- Even though you’ve tried five times, you still can’t match your face.
- Your phone or tablet hasn’t been unlocked in more than 48 hours.
- You haven’t used a passcode to unlock your iPhone in six and a half days, and Face ID hasn’t worked in four hours.
- From far away, your iPhone has been told to lock.
- You could get to the power off/Emergency SOS screen by pressing and holding either the Volume button or the Side button for two seconds.
FAQ
Why is my Face ID with mask not showing on iPhone 11
If you have a face mask on, you might need to hold your iPhone higher. If you wear a mask that covers too much of your face or is too close to your eyes, your iPhone might not work. Face ID works with many sunglasses, but it’s not made to work with sunglasses when you wear a mask.
How much does it cost to fix Face ID
How much does it cost in India to fix an Apple iPhone X Face ID? With a 6-month warranty, the Apple iPhone X Face ID costs Rs. 3999.