How To Fix A Mac Stuck Installing a macOS Update

Installing new variations of macOS on a Mac needs to be a pretty easy train. The Mac tells you that an replace is obtainable through a popup in Notification Center – in some circumstances (relying in your settings) it has already been downloaded and wishes your permission to install. However, generally issues go a bit pear-shaped if you click on Go on an replace. In this tutorial, we take a have a look at what to do in case your Mac freezes or freezes throughout an working system software program replace.

Additionally, as macOS Catalina arrives on Macs, let’s take a have a look at what to do if you cannot download macOS Catalina, options for when macOS Catalina will not install, and what to do in case your Mac is in the midst of updating.

If you have seen the ‘The macOS set up can’t full’ warning, we’re right here to assist.

We may also clarify what to do if you happen to see the message under: “macOS cannot be installed on your computer”.

And if, like us, you’re confronted with a message that claims, “The update package has been removed since it was downloaded from the Apple Software Update server,” we are going to deal with that as nicely.

Why does not macOS Catalina download?

There are a few explanation why the macOS download or set up course of could be interrupted. If it is a new model of the Mac working system and also you attempt to download it simply after its launch, you might expertise issues on the finish of Apple. With many individuals accessing the servers on the identical time, the preliminary download of the software program could be gradual and because the replace installs it will possibly crash whereas making an attempt to confirm your particulars with Apple.

Maybe the issue is at your finish. Maybe your Wi-Fi connection is poor (attempt to get nearer to the router), there might not be sufficient area accessible in your Mac (we all the time suggest not putting in if in case you have lower than 10 GB of free area as a result of your Mac is tough) with the set up – in truth with Catalina weighing simply over 8 GB, it could be clever to use no less than 20 GB of area); there could also be different points together with your Mac – it is price working Disk Utility (you will find it in Applications> Utilities) earlier than updating simply in case.

In reality, it’s all the time clever to run a commonplace set of checks earlier than performing an working system replace on a Mac. We cowl preparation steps within the first a part of our guide displaying how to replace macOS on a Mac. But on this article, we’ll cowl potential options to attempt in case your Mac freezes throughout an replace or if you happen to see an error that the re’s a downside.

What we did when Catalina would not download

While trying to download Catalina the day after launch, we noticed an error message saying “The update package has been removed since it was downloaded from the Apple Software Update server”.

We initially assumed this meant Apple had revoked the software program, however, additional investigation revealed the issue was associated to our community.

It is kind of doable that with so many Apple gadgets on our community, there was a lot of competitors for bandwidth. We stopped streaming radio, turned off different gadgets, and moved our Mac nearer to the router. If we had an Ethernet cable useful, we’d have used that.

Something else that might gradual issues down in Content Caching. We hadn’t but enabled Content Caching (check in System Preferences> Sharing) so we tried enabling it and restarting our Mac. Apparently, Content Caching reduces bandwidth utilization and speeds set up on supported gadgets by storing software program updates on the computer. We made positive that the cache dimension was limitless – click on on Options. And we additionally made positive that the choice chosen subsequent to Cache was All Content.

With these modifications, the download was accomplished in half an hour as an alternative of the initially anticipated 10 hours.

What to do if you happen to can’t download the macOS replace

If you are struggling to get previous the download part, there are a few issues you’ll be able to attempt.

1. Check Apple’s servers

When Apple releases a new macOS replace, many individuals will rush to seize it, which may trigger issues with Apple’s servers. So your first port of name might be to the System status page and check macOS Software Update to see if there are any identified points.

2. Switch to a wired connection

You might find that issues go quicker if you go from a Wi-Fi connection to a wired connection. If you may have an Ethernet cable and the required adapter in case your Mac solely has a USB-C port, join your self immediately to the hub. Your download can be a lot quicker over a wired connection.

Read more: How to repair WiFi issues on Mac

3. Cancel the download, cease the Mac replace

You might have the opportunity to cancel the download, however, the methodology is determined by which model of macOS you may have put in.

In Mojave, Apple modified the route customers take to download macOS software program updates. They at the moment are accessible from System Preferences> Software Update, the place they had been beforehand downloaded from the Mac App Store.

To cease the download, you’ll be able to click on the x that seems subsequent to the bar displaying the download progress, as proven within the screenshot under.

Pre-Mojave might have the opportunity to repair a caught replace by going to the Mac App Store, discovering the software program you’re downloading and urgent Option / Alt. When you do that, it’s best to see the choice to cancel the download.

After canceling the download, you ought to be ready to restart it, hopefully with no issues this time.

4. Download the software program from the Mac App Store

If you are on Mojave, you would possibly assume it’s best to stick to downloading the new software program through Software Update, however, you’ll be able to nonetheless download the download from the Mac App Store. Click this link to go to the Catalina part of the Mac App Store.

We tried to download Catalina from the Mac App Store, however, that point we had been confronted with a message saying the requested model of macOS couldn’t be discovered.

5. Download the software program from the Apple assist web site

If you are having hassle downloading a level replace (not a full new model) from Software Update or Mac App Store, you’ll be able to use Apple’s web site as an alternative. You can find the newest macOS updates right here. Find a software program replace on the positioning.

How to inform if a macOS replace has crashed

If the re’s a downside together with your software program set up, it’ll usually get caught on the replace display, with an Apple emblem with a standing bar displaying progress because the software program hundreds. There could also be what folks name a “spinning beach ball.”

You may additionally see a white, grey or black display. On many Macs, the display could also be so darkish that you could be not even have the opportunity to inform if the Mac is turned on.

However, you need to be completely positive that the set up continues to be not working within the background, as a result of power restarting the Mac throughout an set up interrupts the set up course of and will lead to files loss. It is 1 cause why it is strongly recommended to backup your Mac earlier than putting in new software program.

Alternatively, you might find that your Mac freezes within the installer that claims “macOS cannot be installed on your computer”. When we clicked Restart the identical factor occurred however, in the long run we might solely repair it by beginning in Safe Mode and downloading the installer once more. Find out precisely what we did under.

If your Mac seems to be caught throughout set up, it is price listening to your Mac for indicators of life – you might hear wiring – and comply with the recommendation under.

1. Find out in case your Mac is de facto frozen

Before concluding that your Mac crashed throughout set up, you ought to be conscious of the next.

Sometimes updating the software program on a Mac can take a lot. Long. Time. You could also be confronted with what seems to be like a frozen replace, however, if you happen to go away it for a few hours, it could lastly get to the tip of its process. Sometimes it is price leaving the Mac in a single day to get the job executed. Sometimes updates can take 16 hours or more, particularly on the times when Apple releases a new model of its Mac working system.

Remember that the progress bar you see throughout set up is a good estimate of how lengthy it’ll take. In our expertise, a minute tells us there can be a 2 hour wait, then 45 minutes, then an hour, earlier than we soar to 20 minutes. Sometimes it will get slower as a result of the Mac takes a while to install 1 file behind the scenes and that throws the entire replace time forecast out the window.

The Mac might have crashed for 1 more 20 minutes previously 2 hours, however, this does not essentially imply it is not busy putting in the software program.

2. Check the log to see in case your Mac continues to be putting in macOS

Press Command + L. This offers extra data and more particulars about the time remaining for the set up. It can provide you a higher indication of which files are being put in and how a lot time is left.

3. Wait

If it turns out that the set up has not crashed, be affected person and wait a few more hours.

An vital factor to keep in mind: Apple signifies how a lot time apparently is left for an set up … Don’t thoughts this, as a result of it’s NEVER CORRECT!

What to do in case your Mac freezes throughout software program set up

If you’re positive that the Mac continues to be not engaged on updating your software program, carry out the next steps:

1. Shut down, wait a few seconds and restart your Mac

Press and maintain the ability button to shut down and restart your Mac.

2. Go to System Preferences> Software Update

Or, if you’re utilizing an older macOS model, go to the Mac App Store and open Updates.

You ought to find that the replace / set up course of continues the place it left off.

3. Check the log display to see if any files are being put in

When the progress bar seems, press Command + L once more to check the log display and guarantee files are put in. If the log display signifies that nothing is going on, proceed to the subsequent step.

4. Install the Combo replace

As we talked about earlier, Apple hosts software program on its web site, so you’ll be able to download it there if in case you have issues with the same old methodology.

The re’s a good cause to get your software program from the Apple web site if you happen to’re having points: the model of the software program accessible by way of Software Update or the Mac App Store comprises solely the files wanted to replace your Mac .

If you go to Apple’s assist web site, you will find a Combo updater that comprises all of the files wanted to replace the macOS. This model of the replace replaces all system files and ensures that the replace is full.

5. Install in protected mode

Press the ability button and maintain down the Shift key to boot the Mac in protected mode. Open App Store and replace your apps in protected mode. Restart.

Here’s how to use protected mode on a Mac.

6. Make some area

If the rationale the replace failed was that there was not sufficient cupboard space accessible to carry out the set up, then you might have the opportunity to delete some files if you open your Mac by way of Safe Mode.

We have a tutorial on how to use Safe Mode right here. To entry protected mode, maintain down the Shift key if you begin up your Mac. Wait whereas the Apple emblem seems, then launch the Shift key when the login window seems.

Once inside, delete the whole lot you’ll be able to miss and make more room for the replace.

7. Reset the NVRAM

If protected mode does not work, restart the Mac and maintain down Command, Option / Alt, P and R. This will reset the NVRAM. Wait for the computer to restart and look ahead to the replace to begin.

Read right here how to reset the PRAM / NVRAM for more data.

8. Use restoration mode to reinstall macOS

As a final possibility, you can restart the Mac in restoration mode (maintain Command + R when beginning up). You can select from a variety of choices right here – you’ll be able to restore your Mac out of your final Time Machine backup or carry out a disk restore – however, we suggest selecting the ‘Install new working system’ possibility. We have a separate tutorial on how to reinstall MacOS utilizing restoration mode.

When macOS is reinstalled, your Mac will exchange all Apple system files that may overwrite any problematic files which may be contributing to this error – hopefully. This replace doesn’t embrace the newest model of the software program, so after performing the replace, check Software Update and apply the newest macOS replace.

9. Install the working system from an exterior drive

If you’re nonetheless having issues with the set up, attempt putting in the working system from an exterior drive. Read this tutorial to find out how to create a bootable installer and install macOS from an exterior drive.

10. Run Disk Utility after performing the replace

When you lastly begin utilizing the software program, we suggest working Disk Utility to appropriate any points which will have induced the issue within the first place.

What to do if macOS couldn’t be put in in your computer

When we booted up our Mac and noticed that macOS could not be put in in your computer, we had been a little confused at first – so far as we had been involved we hadn’t tried putting in macOS. Anyway, we had been caught in a loop. When we clicked Restart, our Mac rebooted however, was nonetheless caught within the installer.

We tried to give up the installer – we clicked on the installer window after which from the menu above choose Exit macOS installer (or Command + Q). Unfortunately for us, once we restarted our Mac we had the identical downside opening the installer.

We then went by way of the next choices and had more success:

  1. Start in protected mode: we held down the Shift key as we booted our Mac. This means we had been ready to boot into Safe Mode. In protected mode, you’ll find that the Mac is a bit glitchy, however, you ought to be ready to do what you want to do to repair the issue.
  2. Once in protected mode, we opened the Mac App Store and looked for Mojave. In later variations of macOS, you ought to be ready to find the replace in System Preferences Software Update.
  3. We clicked download and waited whereas the Mojave installer downloaded within the background.
  4. After the installer downloaded and we had been prepared to install, we proceeded with the set up.

It can be doable that macOS can’t be put in in your Mac as a result of your Mac is simply too outdated: right here you’ll be able to see which Macs can run Mojave. The Macs that may use Catalina are listed right here.

Read subsequent: Fix a frozen Mac. We even have a full guide to resolve a number of the commonest Mac issues.

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