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This article will show you how To Report an Uber Driver. If you don’t think Uber did a good job for you, maybe because the driver was rude or the car wasn’t very clean, the best thing to do is leave a bad review. If the situation was worse, like if the driver was driving dangerously, you can call or email the driver to let them know.
Uber also has a special number to call if a driver threatens you or breaks the law. This is where you can report serious crimes. Rideshare services are a convenient way to get around town, but there are also some risks involved in using them. Uber and Lyft drivers don’t have to go through any training.
Instead, they just have to pass a check of their driving history before they can take people places. If you have recently had a bad experience with an Uber or Lyft driver, you can report the driver. Even if you weren’t hurt by the driver’s bad behavior, you should still report it so that other people aren’t put in danger for no reason.
Ways To Report an Uber Driver
Email Uber Customer Support
If your problem with a driver is more serious, you can email Uber’s customer service about it. It’s hard to tell where the line is between something you should write in your review and something you should talk to customer service about. For the most important safety concerns, you’ll need to call Uber (see the next section).
When a driver does something bad but doesn’t put your safety at risk, it’s best to send Uber an email. For example, you could send Uber an email if the driver smokes during the ride or says something that is rude but not threatening.
You can write about these problems in your review, but you might also want to talk to someone from Uber to explain what happened. Then, they can keep in touch with you to give you more individualized help.
Call the Uber Critical Safety Response Line
Uber has a special phone number that you can call 24/7 if there is a serious safety issue. We can’t say enough that this phone line is only for emergencies that affect safety. Don’t be afraid to call if a driver has done something to hurt you or put your safety at risk.
On the other hand, if your driver was rude or dropped you off a few doors away from your destination, you should save your complaint for your driver review. Don’t use the emergency phone line to complain about small things.
Here are some situations in which you should definitely call the critical response line:
- Your driver assaulted you (physically, verbally, sexually, etc.)
- Your driver did something illegal
- Your driver was involved in a traffic accident
- Your driver threatened you
- Your driver was driving recklessly
Leave Your Driver a Review
If your driver was rude, their car was dirty, or it seemed like their engine could use some work, you should say so in your Uber driver review. In some cases, the driver might not even be aware of the problem, so leaving a review lets them (and Uber) know about it.
You can give your Uber driver anywhere from 1 to 5 stars when you rate them. If you give less than 5 stars, Uber will ask you why you didn’t give 5 stars. Make sure to do this, because the more information you can give the driver, the more Uber (and the driver) can do to improve.