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Based on my own experience as a user of the product, I can declare without reservation that Freshsales, which was created by Freshworks and is a piece of sales customer relationship management (CRM) software, is an exceptional piece of software. This piece of technology has been a game-changer for our sales team because it has helped us streamline our workflows, sped up the process of completing deals, and provided us with vital insights into the connections that we have with our clients.
One of the things that sets Freshsales apart from other similar software is the fact that it was designed exclusively with the requirements of sales teams like ours in mind. This is one of the things that makes this program stand out as particularly exceptional. It is a member of the Freshworks CRM family, each member of which focuses on a different aspect of the customer relationship management process.
For example, there is Freshmarketer, which can manage all areas of marketing; Freshservice, which may provide outstanding assistance for information technology; and Freshdesk, which can increase the amount of engagement with clients. All of these applications can be found on Freshworks. Therefore, you are able to address all aspects of the operations of your company because Freshworks provides you with a comprehensive collection of tools that are at your disposal.
Freshsales Specifications
Freshsales is an all-encompassing customer relationship management (CRM) solution that provides a wide variety of tools to assist sales teams of all sizes in effectively managing their leads, deals, and customer connections.
Feature | Description |
---|---|
Contact management | Store and manage contact information, including name, email address, phone number, company, and social media profiles. |
Lead management | Track leads through the sales funnel, from initial contact to closed deal. |
Deal management | Track deals from start to finish, including pipeline, stage, and next steps. |
Email integration | Send and receive emails directly from Freshsales. |
Phone integration | Make and receive calls directly from Freshsales. |
Calendar integration | Sync your Freshsales calendar with Google Calendar or Outlook. |
Activity tracking | Track all sales activities, including emails, calls, meetings, and tasks. |
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What Is Freshsales?

Freshsales is an all-in-one solution that combines many sales and marketing channels, as well as live chat and telephone support. The Freshsales CRM may be accessed using a web browser or a mobile app, making it simple to retrieve contact information or create new contacts no matter where you are. This programme also allows for complete customization, which means that you may adjust the dashboards to reflect how you choose to view your data or contacts. It is not only because of these reasons, but also because of others, that we have included it on our list of the best CRM software for small businesses.
Freshsales review: Ease of Use
The ease with which Freshsales can be utilised is one of the platform’s primary advantages. The interface of the platform was developed to be very user-friendly and straightforward. The user interface is uncluttered and straightforward, which makes all of the features and functions very easy to get to. Additionally, it is a wonderful tool for anyone who is just beginning to deal with customer relationship management (CRM) systems.
Your sales and marketing team will have no trouble putting Freshsales into action fast. It is said that the implementation process will take approximately 18 days, in contrast to other CRM systems, which might take up to 72 days.
Freshsales review: Pricing

A flawless score was awarded for the pricing structure of Freshsales due to the fact that it offers free as well as reasonable plans that support an infinite number of customers, in addition to monthly and annual payment choices. The monthly fee might be anywhere from $15 to $69 per user.
Basic contact and account management, administration of sales pipelines, an integrated phone dialler, website integration, a mobile app, and round-the-clock customer assistance are all included in the free plan. Paid options include custom fields, sales dashboards, insights powered by artificial intelligence, and two-way email sync. You have the option to sign up for a free trial of the paying tiers that lasts for 21 days.
Freshsales review: Customization
Freshsales provides a wide range of functions to ensure the success of your company. You will be able to obtain essential information regarding your contacts, accounts, and deals with the help of Freshsales. It enables you to collect leads from people who visit your website and provides information into how to engage with more potential customers. In addition, Freshsales provides comprehensive reporting,
Analytics tools, and the capacity to follow deals, which enables you to forecast revenue. Users are able to generate comprehensive reports on their sales activity, monitor key indicators such as conversion rates and deal stages, and obtain real-time insights into how well they are performing. Because of this, organisations are able to make decisions based on data, which helps them increase efficiency and optimise their sales process.
Freshsales review: Customer Service and Support
Email, phone, and live chat are all ways to contact the customer support team at Freshsales. Chat assistance for Freshsales can be accessed by a link in the lower right-hand corner of your website, through your account, or through the Freshsales support portal. The response times for Freshsales’s phone, chat, and email support are all above average.
We sent an email to customer support in order to enquire about the integration possibilities of Freshsales, and in response, we received an automatic message from Freshsales stating that a new account had been set up for us on the Freshdesk Portal. According to the message that we received in response, in order for us to access and respond to the email that we sent, we would need to activate the account and utilise the support portal.
Freshsales gave users a link they could follow to sign up for an account and activate it. In addition, a Freshsales product specialist sent us an additional email response a few hours later in respect to the query about integrations. This email was sent in response to the question that was asked earlier. According to the statement, there are neither limitations nor restrictions imposed on user integrations.
Final Words
I’ve used Freshsales, and I have to say that it has made my sales drastically better. This CRM is not only very strong, but it can also be easily expanded to fit businesses of all kinds. The built-in cloud phone feature really stands out for me. It’s made it easy to talk to clients and potential customers. The app lets me make calls right from it, which saves me time and keeps everything in order.
Another great thing about Freshsales that I really like is its AI-powered helper. It’s like having a virtual sales partner that helps you with different chores and automates them. For example, it helps with contact scoring, which makes it easy to sort leads into groups. It also helps with communicating with customers by giving you information about them and offering the best ways to talk to them. Plus, being able to make predictions has helped me make better choices about my sales tactics.
From what I’ve seen, Freshsales is a complete sales CRM that not only makes managing contacts, accounts, the sales pipeline, and deals easier, but also adds new features like the cloud phone and AI-powered help to increase productivity and sales efficiency.
Freshsales review: The Good and Bad
Because of its built-in cloud telephony and AI-powered chatbots, Freshsales is our top choice for a CRM platform with a focus on communications. This is partly due to the fact that it enables seamless selling across many channels.
The Good
- Forever-free plan
- Affordable paid plans
- Various automations available
- Custom dashboards and reports
The Bad
- Customer support could be improved
- Support is only available weekdays
- No reports on free plan
Questions and Answers
Companies that use Freshsales (formerly known as Freshworks CRM) for CRM and Sales Engagement include the following: KeHE Distributors, a distribution organisation based in the United States with 5,500 employees and revenues of $5 billion; Sotheby’s, a retail organisation based in the United States with 1,713 employees and revenues of $805.0 million;…
100% of Salesforce’s Sales Force Automation features are included in the data that we have accessible, while only 90.65% of Freshworks’ functions are included (unsupported features are not included). Lead management, opportunity management, and workflow automation are three essential elements that are included in Sales Force Automation.