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How to Fix Internet connection – Guide
With the proliferation of intelligence home mobile devices, online gaming platforms and video streaming services, maintaining a strong internet connection is more important than ever. If you’re experiencing lag while playing League of Legends or the music takes forever to download, there’s a good chance that the problem is with you and not your Internet Service Provider (ISP). Before scheduling a service call with your cable company, please read our tips to troubleshoot your Internet connection. It’s helpful to have a checklist of things to try when your internet isn’t working.
Sometimes you can resolve the issue yourself, while other times it is caused by an issue with your service provider. Here it is how to isolate and fix the problem. You paid your bill, it used to work… but for some reason there is no internet now. The truth is, there are a number of reasons why your connection has dropped, from faulty wireless hardware to damaged cables, malware, power issues, and even an internet outage.
How to Fix internet connection
Try another device or website
Start with the obvious: is the issue happening on just one device or all your devices? If your computer is having problems, see if your tablet or someone else’s laptop can connect to the internet. If the problem only occurs on one device, you can safely narrow the problem to that specific machine.
If a specific site doesn’t load, try another site. If you can visit other websites without any problems, then the problem is likely with the website you are trying to visit, and you will have to wait for them to fix things. Try typing the website address at downforeveryoneorjustme.com or downdetector.com to see if there is a known outage.
If there is no known outage, it could be a problem with your browser’s cache. You can try visiting the site in a private browsing window or a different browser to see if that fixes the connection issue. And clear your browser’s cache and cookies.
Check Wi-Fi Settings
Check the Wi-Fi signal icon in the lower-right corner of Windows and the upper-right corner of macOS. Click the icon and make sure you are connected to the correct SSID using the correct password. Otherwise, you might be connecting to the wrong network by default. Windows users can change the connection priority or right-click on a network and select Forget. On a Mac, open System Preferences > Network > Advanced and uncheck all unwanted networks in the Auto-Join column.
If you’re connected to the correct network and you’re still having a problem, Windows can help you diagnose the problem. Right-click the network icon in the system tray and select Troubleshoot to run the Windows network diagnostic routine. This can sometimes fix common problems by resetting the adapter.
Check your internet package
If your internet is working, but it’s running slower than expected, go to a site like Speedtest.net and run a speed test. You will get a number in megabits per second indicating the speed your computer is actually experiencing. From there, go to your ISP’s website and check your bill.
If your invoice number matches your speed test number, you are getting the correct speeds you pay for. If that seems too slow, you’ll need to upgrade to something faster. If your speed test is significantly slower than the speed you pay for, you are indeed having problems and should continue troubleshooting.
scan virus
Sometimes your Internet connection may be affected by malicious code on your computer. Scan for spyware, viruses and malware, all of which can have a significant impact on your web browsing speed and overall system performance. Windows comes with Windows Defender built in, which can do the job just fine, but there are also plenty of free and paid utilities available.
Bypass your DNS server
When you type a website into your browser, your computer seems up the IP address of that website using a DNS (Domain Name System) server. Occasionally, these servers can crash, making it difficult to visit websites using their friendly domain names (such as PCMag.com). It’s like having a job phone no contact list — you technically have the ability to call people but don’t know anyone’s number.
Try bypassing your DNS server by typing an IP address into your browser, such as 216.58.197.78 (which is one of Google’s IP addresses). If the page loads correctly, you will need to change your DNS server or perhaps flush your DNS cache to fix your issues.
Decode the flashing lights
If you can’t connect to the Internet, check your modem and router. Both should have some LED status indicators – if none of them are lit up, the modem or router is probably unplugged or turned off. Unplug the power cord — if you have a modem and a router, unplug both — and reconnect the modem after a minute or two.
Make sure the power switch is in the On position, if any. Once the lights are on, plug in your router (if applicable) and wait for it to boot up also. If you still don’t see the lights after plugging them in, you may have a faulty power adapter, a faulty power strip, or a fried router.
If some of the lights are on but others aren’t – or are flashing repeatedly – you’ll want to take a closer look at what they’re telling you. For example, if your modem lights are blinking instead of solid, it may not be able to find an Internet connection, requiring a new modem (or a call to your ISP). If your router’s network light is on but the Wi-Fi lights are not, you may need to press the Wi-Fi button button on the side or re-enable Wi-Fi in the setup menu. Check your modem and/or router documentation to diagnose what these lights are telling you.
Get a better signal
If you are using Wi-Fi, there are many issues that can slow down your connection. Try connecting your computer directly to the router with an Ethernet cable. If that solves the problem, your Wi-Fi signal is bad enough to degrade your internet speed. Check the Wi-Fi icon on your computer: how many bars do you have?
If you are low on bars, you may need to move the router to a more central location in your home or buy a Wi-Fi extender. (If you already have a Wi-Fi extender, it might just be of poor quality – a mesh system will likely do a better job). If you have full bars but there are a lot of Wi-Fi networks in your building, it could be very congested, and changing the channel or using the 5GHz band can help solve the problem. Check out our guide to boost your Wi-Fi signal for more tricks to improve reception.
Clear your settings
If resetting the router does not do the trick, it is possible that a certain setting is causing the problem. Try resetting your router to factory default settings. For most routers this involves pressing a small reset. button on the back panel and holding it down for a few seconds until the LED lights start flashing. Once reset you can login to the web interface and configure it up from scratch. Just be careful not to activate the same setting that caused the problem in the first place.
Final note
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