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If you recently updated Windows 11 and your Mouse and Keyboard Not Working’, don’t worry. We have a few ideas for how to solve this problem. If you restart your PC or laptop and disconnect and reconnect your mouse and keyboard, the error may go away on its own. You can easily use your Windows 11 PC without a mouse or keyboard if you have a touch monitor or a laptop.
If you don’t use a PC or monitor with a touch screen and your mouse or keyboard stopped working because of a bug in Windows 11, this will be a bit annoying. First, go through the list and think about which of the ideas you can do given your situation. In Windows 10/11, you can turn on your on-screen keyboard by right-clicking on the taskbar and choosing Show Touch Keyboard Button. But if nothing else works, you can try the simple solutions below.
Fix: ‘Mouse and Keyboard Not Working’ Issue in Windows 11/10
Restart the PC
- Right-click the Start Menu button. Alternatively, press Windows + X.
- Expand the Shut down or sign out section with mouse or arrow keys.
- Select Shut down.
- Once your PC shuts down, turn it back on again.
Reinstall mouse and keyboard drivers
- Press Windows + X or right-click on the Start button in the Taskbar to launch the Quick Access/Power User menu.
- Select Device Manager with your mouse or arrow keys.
- Locate and double-click on Mice and other pointing devices to view the devices under it. Alternatively, use the arrow keys and press the Right arrow key to expand the section.
- Right-click on the mouse that’s not working and click on Uninstall device from the context menu. You can also use the Menu key next to the right Ctrl to open it.
- Next, tick the checkbox for Attempt to remove the driver for this device, and click on Uninstall at the bottom. You can also use Tab key and Space to select the necessary options.
- Similarly, repeat the same step for Keyboards to view the devices under it and uninstall the malfunctioning keyboard.
- After you have uninstalled the drivers for both the mouse and keyboard, restart the computer.
Run the keyboard troubleshooter
- Press Windows + I to launch the Settings app. You can also click the Start Menu and select Settings from it as well.
- Next, select Troubleshoot on the right in the System tab. You can do it with your mouse or by using Tab, arrow keys and Space.
- Click on Other troubleshooters or select it with arrow keys and Space.
- Locate and click on the Run button next to Keyboard. You can achieve the same results with arrow keys, Tab and Space.
Scan for malware
- Press Windows + S to launch the Search menu, enter Windows Security and select it with arrow keys and Space button. Alternatively, you can click on search, paste the search query and then select it.
- Click on Virus & threat protection from the options listed here. You can also navigate using arrow keys, Tab and Space.
- Next, click on Scan options. Alternatively, use arrow keys and Space.
- Select the Full scan option and click on Scan now at the bottom. You can achieve same results with arrow keys and Space.
- Wait for the scan to complete. It will take some time, depending on the files stored on the computer.
Check the Device Driver
If neither the mouse nor the keyboard works, you can try updating your drivers to see if that helps. In Windows 10, you don’t need to install any software to use a Bluetooth or Wi-Fi mouse and keyboard. However, if you’re using an older model, you may need to install a driver or software from a third party. For this, you can use the Device Manager.
Check Bluetooth keyboard settings
Whenever you add a Bluetooth receiver to your PC or use the inbuilt Bluetooth functionality, it gets stored in the Devices and Printers section of the Control Panel. So open it, right-click on the Bluetooth Keyboard option, and select Properties. Switch to Services tab and make sure that Drivers for keyboard, mice, etc. (HID) is checked.
Set to Show Mouse Pointer
- Go to Start > Settings > Accessibility > Mouse > Mouse pointer > Mouse > Additional mouse settings.
- In the Mouse Property interface, switch to Pointer Options and check Show location of pointer when I press the CTRL key.
- Click OK to save the change.
- Restart your Windows 11 computer.
FAQ
Is there a button to lock the keys?
Most computers have a way to lock the keyboard so that no one else can type on it by accident or to keep people from using the computer. Most of the time, you press a combination of keys or a keyboard lock button, if one is available, to lock the keyboard. For example, on many laptops, you can lock the keyboard by pressing the “Fn” key and the “F1” or “F2” key at the same time. On desktops, you can lock the keyboard by pressing the “Scroll Lock” or “Num Lock” key.
How do I turn my keyboard back on?
You can uninstall the keyboard from the device manager and then re-detect it, but removing the USB end of the keyboard from the PC is a better way to reset it. Once you’re done, wait a while so that any power problems caused by the keyboard go away. Plug it back in and press the num lock to see if the keyboard is working again.