Fixed: “MSINFO32.exe System Information not working” issue

If you want to Fix “MSINFO32.exe System Information not working” issue on your Windows 11/10 computer, read this post. System Information Tool, also called the MSINFO32.exe tool, is a Windows program that tells you almost everything you need to know about your computer. This includes a summary of the system as well as details about the hardware, software, and internal state of your computer.

A few Windows 11/10 users have said that the System Information tool doesn’t work on their computer and gives them a “Can’t collect information” error message. MSinfo32.exe is a system information utility that can be used to find problems with the system, improve its speed, troubleshoot system problems, or make reports.

Several of our readers have told us that this tool doesn’t work on their PC because they get an error message that says “MSINFO32.exe System Information not working” and “MSINFO32.exe System Information not opening” We will tell you step-by-step how to fix this problem.

Ways to Fix “MSINFO32.exe System Information not working” issue

Check for Windows Update

Microsoft often puts out updates for system apps and components, which can fix problems with the operating system. So, make sure your machine has the latest software.

• Step 1. Press Win + I to open Windows Settings.
• Step 2. Go to Update & Security > Windows Update > Check for updates.
• Step 3. Click on Install now to download and install the new update.
• Step 4. Restart your computer to see if MSINFO32.exe System Information not working disappears.

Restart Your Computer

Many small problems with your computer can be fixed by turning it off and on again. Most of the time, a restart will fix any memory issues and get rid of any temporary files that could cause MSINFO.32.exe to stop working. Do these things:

• Step 1. Quit all the background processes on your computer.
• Step 2. On your desktop, press Alt + F4 and select Restart in the drop-down menu.
• Step 3. Click on OK to start rebooting your computer.

Run SFC & DISM Scan

The last thing you can do is use System File Checker (SFC) and Deployment Imaging and Servicing Management (DISM) to fix and update the corrupted system files.

• Step 1. Run Command Prompt with elevated rights.
• Step 2. Type sfc /scannow and hit Enter.   
• Step 3. If you still receive MSINFO32.exe System Information not working. Reboot your computer and run the following commands:  

dism.exe /Online /cleanup-image /scanhealth
dism.exe /Online /cleanup-image /startcomponentcleanup
dism.exe /Online /cleanup-image /restorehealth

• Step 4. Reboot your computer and access system information via the MSINFO32.exe tool to see if the problem is fixed.

Start WMI Service

Windows Management Instrumentation lets you control how different programs talk to each other and get to the system tools they need. MSINFO32.exe can be thought of as a link between the OS and the WMI service. If MSINFO32.exe System Information doesn’t work, check to see if the WMI service is running.

• Step 1. Press Win + R to open the Run box.
• Step 2. Type services.msc and hit Enter.
• Step 3. In Services, scroll down to find Windows Management Instrumentation and right-click on it to choose Properties.
• Step 4. Set Start type to Automatic and hit Start.

Register the WMI Components

If WMI isn’t properly registered or set up, you won’t be able to view system information or manage devices. To re-register the WMI components, follow these steps.

• Step 1. Launch Command Prompt with administrative rights.
• Step 2. In the command window, type the following commands and hit Enter after each command.

cd /d %windir%\system32\wbem
for %i in (*.dll) do RegSvr32 -s %i
for %i in (*.exe) do %i /RegServer

• Step 4. Exit Command Prompt to see if MSINFO32.exe System Information works properly now.

Reset WMI Service

MSINFO32.exe System Information might not work because the WMI service might be broken, which could be why. Here’s how to reset this service to get it back to the way it was when it was first set up:

• Step 1. Type cmd in the search bar to locate Command Prompt.
• Step 2. Right-click on it to choose Run as administrator.
• Step 3. Run the following commands one by one and don’t forget to hit Enter after each command.

net stop winmgmt
winmgmt /resetrepository
net start winmgmt

• Step 4. Quit Command Prompt after all the process is done.

What Is MSINFO32? What Does It Do?

MSINFO32 is a utility app from Microsoft that lets you see a lot of information about your computer systems. It can be used to learn about the hardware and apps on a Windows-based computer. With MSINFO32, you can find out important details about your computer, such as its type, maker, serial number, and operating system version. The tool also shows the services and startup programs that are running on your computer.

This program is especially helpful when figuring out what’s wrong with a computer because it shows a list of all the programs, drivers, and services that are installed and working. You can also look at details about how much memory is being used, how much room is available on the disk, and how well the network is connected to quickly find problems. With MSINFO32, you can quickly find out what’s wrong with your gear and software, so you can fix it as soon as possible.